POSITION: Director of Event Services
DEPARTMENT: Event Services
REPORTS TO: General Manager
FLSA STATUS: Exempt/Full-Time
VENUE: The Oncenter / Empower FCU Amphitheater at Lakeview
SALARY: $80,000-$95,000 base salary, plus comprehensive benefits, paid holidays, and event perks.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree from a four-year college or university.
• Five to seven years of experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade/consumer shows, sales meetings, food and beverage functions.
• Three to five years related supervisory experience.
• Working knowledge of the principles of facility management, services, and equipment for a similar facility.

SKILLS AND ABILITIES

• Excellent organizational, planning, and interpersonal skills.
• Good written and verbal skills.
• Ability to prioritize multiple projects.
• Supervisory experience required.
• Remain flexible and adjust to situations as they occur.
• Demonstrate problem-solving and communication skills.

THE ROLE

As the Director of Event Services at The Oncenter & Empower FCU Amphitheater at Lakeview, you will be responsible for the overall coordination and execution of all ticketed and non-ticketed events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee all aspects of facility operations related to events in our venues.
• Directly supervise Event Managers and Event Coordinators.
• Oversees coordination and management of the IATSE stagehand union for all venue events.
• Monitor and supervise facility set-up when necessary.
• Work with Team Members and others to resolve any outstanding issues.
• Attend appropriate planning, organization, and other event and facility meetings.
• Assist in annual budget preparation for the department.
• Prepare reports of monthly event activities for submission to the General Manager.
• Develop standard operating procedures for the Event Services Department and monitor their compliance.
• Hire, train, and evaluate all Event Services Team Members.
• Plan, organize, and assign all day-to-day work assignments for Event Services team members.
• Maintain positive employer/employee relations and labor relations.
• Assist with employee development and coach department personnel to work to full potential.
• Recognize employees who meet or exceed expected levels of performance.
• Identify corrective action procedure needs for employees whose performance or conduct does not meet required levels.
• Conduct performance appraisals.