JOB DESCRIPTION

Position: Food and Beverage Assistant
Department: Food and Beverage Department
Reports to: Department Manager / Manager on Duty
Job Purpose
To assist with the smooth running of the Hotel as directed by a Manager/Supervisor in the Food and Beverage
department and to ensure that guests always receive an excellent standard of service and hospitality.

Main Duties

• To live to and embody the values of the business.
• Ensure that guests are seated and provided with menus and drinks promptly.

• Familiarise yourself with the menu and as much information about the food and beverage offering available

  in order to answer any questions guests may have.

• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly

  and accurately.

• Ensure an efficient and safe delivery of all food and beverage orders in line with the guest expectations

  ensuring an exceptional level of service is always maintained.

• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.

• To take and receive payment for all food and beverage orders.
• To ensure F&B areas are tidied and cleaned to the required standards.
• To liaise with the Duty Manager during the day with regard to any irregularities
• To ensure effective communication with other departments in the Hotel
• To be responsible for the room service when required.
• To assist with the set up for functions
• To assist guests with any queries they may have.
• To promote a sense of team spirit within the F&B department and with all other departments
• To ensure all aspects of the food service and standards of presentation and service are maintained.

• To be observant of the food being served from the kitchen to ensure any problems are dealt with before

  reaching the guest.

• To establish and promote excellent relations with the guests ensuring their expectations are always met and

  leading the team by example

• To report daily to the Duty Manager, Manager or Supervisor with regard to service, comments and any

  other issues encountered.

• To assist guests with your knowledge of the menu and to take order accurately

• To assist with preparation of food service areas for service.
• To be competent in taking reservations and allocating tables when necessary.
• To assist in the preparation of table plans

• To ensure all work is carried out in a hygienic manner and that the work area has excellent hygiene

  standards.

• To demonstrate and promote our Vision, Mission and Values of the Midlands Park Hotel.

• To adhere to all health and safety regulations as set out in staff handbook.
• To participate in in all training provided by the company.

• To live to and embody the values of the business.
• Ensure that guests are seated and provided with menus and drinks promptly.
• Familiarise yourself with the menu and as much information about the food and beverage offering availabl