OFFICE & PATIENT CARE COORDINATOR – DENTAL PRACTICE

Full-Time | Niagara Falls, ON
Be the organizational backbone of a growing Niagara dental clinic — where precision, professionalism, and patient experience come together.
Westridge HR Professionals is pleased to be recruiting on behalf of a well-established Niagara Falls dental practice specializing in tooth replacement services. After nearly a decade of trusted community care, the clinic is expanding and seeking an Office & Patient Care Coordinator to join their team.
This role blends front office leadership with patient care support, ensuring the clinic runs smoothly, patients feel cared for, and practitioners have the structure they need to deliver excellent treatment.

Your Role: Keep the Office Running, Keep the Patients Smiling
In this position, you’ll be at the center of it all — welcoming patients, supporting clinical flow, and keeping operations on track. Responsibilities include:

Patient Experience & Communication

• Greet patients warmly, register arrivals, and confirm/update personal and medical information.
• Answer phone, email, and in-person inquiries promptly and professionally.
• Manage follow-up communications to ensure patients feel supported beyond their appointment.

Scheduling & Coordination

• Book, adjust, and confirm appointments to maximize clinical efficiency.
• Proactively manage the daily schedule to reduce wait times and improve patient flow.
• Coordinate between denturists, technicians, and support staff to keep treatment cases on track.

Financial & Administrative

• Process payments, issue receipts, and maintain accurate financial records.
• Submit insurance claims and predeterminations (including CDCP and AccertaWorks) and verify patient coverage.
• Enter and track clinic expenses in QuickBooks or similar accounting software.
• Maintain accurate, confidential patient records in digital and paper formats.

Operational & Team Support

• Ensure the reception area is professional, clean, and welcoming.
• Uphold clinic policies and confidentiality requirements.
• Contribute to a respectful, team-focused culture through clear communication and collaboration.

What You Bring: The Right Mix of Professionalism and People Skills

• Minimum 1 year of dental office/reception experience (required)
• Knowledge of dental insurance systems, including CDCP, claims, and predeterminations
• Experience with dental scheduling/billing software
• Familiarity with QuickBooks or similar bookkeeping tools (asset)
• Strong communication, interpersonal, and organizational skills
• High attention to detail with a professional, discreet approach
• A collaborative mindset and dedication to patient-centered care

Why Join This Team?

This position is designed for stability, growth, and impact:

• Competitive hourly rate: $24.00–$28.00/hour, based on experience
• Day shifts: Monday to Friday - finishing at 2 pm on Fridays so that you can get a head start on your weekend
• A chance to take ownership of front office operations while making a daily impact on patient care
• A collaborative workplace culture built on respect, professionalism, and teamwork
• The opportunity to grow with a clinic that values input and long-term relationships

Apply Now – Be the Difference at the Front Office
If you’re an experienced dental office professional ready to take on a role that combines patient service, administrative leadership, and operational coordination, we want to hear from you. Apply today with your resume detailing your relevant experience.
We thank all applicants for their interest; only those selected for interviews will be contacted.
Westridge HR Professionals and our client are committed to equity, inclusion, and accessibility in the workplace. If you require accommodation during the hiring process, please let us know. AI tools may be used during the recruitment process to support fairness and efficiency

Please refer the Job description for details