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Operations & Customer Success Associate at Batgroup
Luxembourg, , Luxembourg - Full Time
Skills Needed
Operations Management, Customer Experience, Customer Success, Agent Management, Operational Strategy, Problem Solving, Communication, Detail Oriented, Solution Oriented, Teamwork, Independence, Multicultural Environment, Bilingual, Customer Service
Specialization
Candidates should be innovative, detail-oriented, and possess strong communication skills in English and French. Previous experience in customer service is preferred, and a willingness to learn and work in a multicultural environment is essential.
Client Administrator at SW Group
Bracknell, England, United Kingdom - Full Time
Skills Needed
Client Service, Communication Skills, Organizational Skills, Judgment, Reasoning, Problem Solving, Investment Knowledge, Pensions Knowledge, Life Assurance Knowledge
Specialization
Proven experience in the financial services industry and a strong client service ethic are essential. Candidates should have excellent communication skills and the ability to work under pressure while prioritizing tasks.
Underwriter Brand Beurs (Acceptant) at NN Group
The Hague, South Holland, Netherlands - Full Time
Skills Needed
Underwriting, Analytical Skills, Commercial Awareness, Networking, Client Relationship Management, Problem Solving, Proactivity, Innovation, Communication Skills, Team Collaboration, Stress Management, Hands On Approach, Market Awareness, Technical Knowledge, Excel, Outlook, Word
Specialization
Candidates must have a minimum of a bachelor's degree and several years of experience in large corporate fire underwriting. They should also possess relevant certifications and strong communication skills in Dutch and English.
Experience Required
Minimum 5 year(s)
Operational Accountant at RS Group
, England, United Kingdom - Full Time
Skills Needed
Qualified Accountant, Sap Fico Systems, Excel Skills, Communication, Team Oriented, Positive Outlook
Specialization
Candidates must be a qualified accountant at AAT level or higher, with experience in a similar role and proficiency in SAP FICO Systems. Strong communication skills and the ability to build relationships in a matrix structure are essential.
Experience Required
Minimum 2 year(s)
Sales Engineer at RS Group
Bangkok, , Thailand - Full Time
Skills Needed
Sales, Engineering, Negotiation, Communication, Interpersonal Skills, Presentation Skills, Customer Service, Lead Generation, Product Demonstration, Order Fulfillment, Performance Reporting, Ethical Standards, Proactivity, Reliability, Goal Orientation
Specialization
A Bachelor’s degree in Engineering is required, along with 1-3 years of sales experience, ideally in industrial products. Candidates should possess strong interpersonal, communication, and negotiation skills, and be proactive, reliable, and ethical.
Experience Required
Minimum 2 year(s)
Security Officer at NN Group
, , Netherlands - Full Time
Skills Needed
Cybersecurity, Risk Management, Compliance, Vulnerability Testing, Security Awareness, Authorisation Management, Disaster Recovery Plans, Siem Implementations, Project Management, Collaboration, Technical Security, Policy Development, Communication, Problem Solving, Teamwork, Independence
Specialization
A higher professional or university degree is required along with at least 3 years of relevant work experience in security. Candidates should have a high level of independence and an excellent command of the Dutch language.
Experience Required
Minimum 2 year(s)
Marketing Operations & Sales Enablement Manager at NeuGroup
, , United States - Full Time
Skills Needed
Marketing Operations, Sales Enablement, Data Analysis, Campaign Execution, Crm Systems, Marketing Analytics, Communication Skills, Organizational Skills, Creative Thinking, Branding, Reporting, Sales Support, Collaboration, Copywriting, Presentation Skills, Project Management
Specialization
Candidates should have a bachelor's degree in a related field and 3-5 years of experience in marketing operations or sales enablement. Strong analytical and communication skills are essential, along with familiarity with CRM systems and marketing analytics tools.
Experience Required
Minimum 2 year(s)
Customer Service Relief Shift Supervisor at rhrgroup
RHN2, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Avionics Systems Engineer at CS Group
Montréal, QC H4N 3K4, Canada - Full Time
Skills Needed
Bilingualism, Mil Std 810, Wiring Diagrams, Aerospace Engineering, Validation, English, Analytical Skills, Technical Documentation, Team Spirit
Specialization
Electrical computer aerospace engineering or equivalent
Qualification
Graduate
Operations & Product Orchestrator at IG Group
Melbourne, Victoria, Australia - Full Time
Skills Needed
Project Management, Coordination, Stakeholder Management, Communication, Change Management, Facilitation, Problem Solving, Organizational Skills, Detail Orientation, Strategic Thinking, Collaboration, Ai Implementation, Operational Automation, Workshop Facilitation, Progress Reporting, Dependency Management
Specialization
The role requires 3-5 years of project management or coordination experience, ideally in financial services or technology. Strong facilitation and communication skills are essential, along with the ability to manage competing priorities and stakeholder alignment.
Experience Required
Minimum 2 year(s)
Data Processing Operations Engineer [25138] at CS Group
64295 Darmstadt, , Germany - Full Time
Skills Needed
Analytical Skills, Processors, C++, Programming Languages, Idl, It Security, Maintenance, Spacecraft, Calibration, Validation, Operating Systems, Network Systems, Scripting Languages, Addition, Python, English, Databases, Operations
Specialization
A relevant discipline the person shall have the following mandatory skills
Qualification
Graduate
Trainee Online Marketing (m/w/d) at BS Group
5BG, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Nhân Viên Thông Tin Afifarm at TH Group
, Heilongjiang, China - Full Time
Skills Needed
Data Collection, Data Updating, Report Generation, Animal Health Monitoring, Vaccination, Record Keeping, Planning, Collaboration, Livestock Management, Veterinary Knowledge, Farm Operations, Sustainability Practices, Animal Husbandry, Teamwork, Communication
Specialization
Candidates should have a degree in Animal Husbandry or Veterinary Science, with preference given to those with experience in dairy farms. Knowledge of livestock management practices is essential.
Business Development Mgr - Service Solutions (Philadelphia, PA or Boston, M at RS Group
Bloomfield Township, Michigan, United States - Full Time
Skills Needed
Business Development, Sales Strategies, Project Management, Customer Engagement, Coaching, Consultative Approach, Problem Solving, Communication Skills, Continuous Improvement, Learning Agility, Emotional Intelligence, Self Motivation, Team Collaboration, Data Integrity, Value Added Solutions, Mro Procurement
Specialization
Candidates are required to have a bachelor's degree in business or a related field, or 5-7 years of experience in business development. They should possess excellent communication skills, a positive sales mindset, and the ability to work independently in a national field-based role.
Experience Required
Minimum 5 year(s)
Internship Programme, Private Client Tax - Guildford (July 2026) at SW Group
Guildford, England, United Kingdom - Full Time
Skills Needed
Tax Returns, Tax Advice, Technical Tax Research, Strategic Planning, Client Correspondence, Hmrc Liaison, Report Drafting, Compliance Obligations
Specialization
Candidates should be in their penultimate year of university and on track for at least a predicted 2:2 degree in any discipline. A minimum of 112 UCAS points in A Levels and Grade 5 in English Language and Maths at GCSE is required.
Brand Manager (Mảng Vật Liệu Xây Dựng) at TH Group
Hà Nội, , Vietnam - Full Time
Skills Needed
Brand Management, Marketing Strategy, Marketing Mix 5ps, Integrated Marketing Communication, Creative Development, English Communication, Market Analysis, Budget Management
Specialization
Candidates must hold a bachelor's degree and have at least 2 years of experience as a Brand Manager, preferably in the construction materials, interior materials, FMCG, or industrial services sectors. Strong skills in brand strategy development, marketing planning, and communication execution are essential.
Experience Required
Minimum 2 year(s)
Project Engineer - SUMMER 2026 at LG Group
Chicago, Illinois, United States - Full Time
Skills Needed
Project Document Management, Subcontractor Coordination, Administrative Support, Procurement, Field Support, Communication, Critical Thinking, Collaboration, Detail Oriented, Resourceful, Proactive Problem Solving, Microsoft Office Suite, Sage 300, Microsoft Project, Procore, Architectural Drawings
Specialization
A bachelor's degree in a related field is preferred, along with strong communication and organizational skills. Experience in hospitality or similar roles is preferred but not required.
Client Administrator at SW Group
Belfast, Northern Ireland, United Kingdom - Full Time
Skills Needed
Wealth Management, Financial Planning, Client Relationship Management, Communication Skills, Organizational Skills, Problem Solving, Financial Products Knowledge, Administrative Support
Specialization
Candidates should have proven experience in the wealth management industry and experience supporting Financial Advisors throughout the end-to-end process. Strong communication skills and the ability to manage workloads effectively are essential.
Experience Required
Minimum 2 year(s)
Key Account Manager (Outside Sales) - Montreal, QC at RS Group
, , Canada - Full Time
Skills Needed
Key Account Management, Sales, Communication Skills, Negotiation Skills, Data Analysis, Crm Software, Microsoft Office, Client Relationship Management, Strategic Planning, Problem Solving, Team Collaboration, Customer Service, Technical Aptitude, Presentation Skills, Up Selling, Cross Selling
Specialization
Candidates must have a bachelor's degree in a relevant field and four to five years of experience in sales or key account management. Strong communication, negotiation skills, and proficiency in CRM software and Microsoft Office are essential.
Experience Required
Minimum 2 year(s)
Chuyên Viên Đào Tạo at TH Group
Hà Nội, , Vietnam - Full Time
Skills Needed
Training Development, Logistics Management, Curriculum Design, Classroom Management, Data Analysis, Human Resources, Communication Skills, English Proficiency, Technical Skills, Teaching Skills, Evaluation Skills, Organizational Skills, Problem Solving, Team Collaboration, Learning Culture Development, Content Creation
Specialization
Candidates should have a bachelor's degree in Human Resource Management, Education, Commerce, or Business, along with at least one year of relevant experience in a similar role. Proficiency in English and strong computer skills are also required.
Operations & Customer Success Associate at Batgroup
Luxembourg, , Luxembourg -
Full Time


Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operations Management, Customer Experience, Customer Success, Agent Management, Operational Strategy, Problem Solving, Communication, Detail Oriented, Solution Oriented, Teamwork, Independence, Multicultural Environment, Bilingual, Customer Service

Industry

Facilities Services

Description
The role of the Operations Associate is to handle the requests from customers and cleaners, as well as ensuring correct information is collected in the Batmaid Platform to enable the smooth planning, execution and billing of cleaning services. Who We Are At Batgroup, our mission is clear: to become the global leader in well-being at home. We’re a team of over 150 employees, supported by 4,000+ Trusted Professional Cleaning Agents across Europe. Headquartered in Switzerland, we’re expanding rapidly across Europe, driven by a commitment to innovation, growth, and social impact. We believe in delivering high-quality home services while ensuring our workers receive the protection and respect they deserve. In partnership with ONET in Luxembourg, we joined forces to provide an extensive range of cleaning services. What You’ll Be Doing Operations Management: Amend cleaning schedules according to customer and agent needs Ensure cleanings are accepted by agents in a timely manner Troubleshoot issues with cleaning execution such as access or material Check-in with customers at onboarding and at a defined rhythm If there is a gap between agents availability and bookings, creating missing hours, an amendment must be sent in coordination with managers. Client Status: Explain the situation (good or bad) with some clients. Customer Experience: Ensure our B2C, B2B, and End-of-Tenancy services run smoothly, delivering top-tier experiences to our customers. Ensure customers have up to date payment information Process damages and cleaning quality issues Customer Success: Improve our clients retention by solving problems relating to agent absences, handling different kind of complaints with care and cleverness, insuring a 5* service and gathering feedback on our performances. Ask a discount approval to the manager if need to give a discount to a client Make calls to clients to follow up on cleanings. Keeping in mind customers’ satisfaction to increase rating on Google and other rankings. Agent management: Provide our cleaning agents with the support they need in their daily routine by answering their questions and requests. Process agent absences according to defined absence guidelines Answer agent questions regarding contracts and payroll Provide feedback to agents regarding their performance, escalating where required Trigger the changes to agent contracts according to guidelines Help onboard and follow new agents during their initial time at Batmaid Contribute to the planning and execution of agent and customer events Make weekly calls to all your agents. Double check that all new agents have updated availability on the platform. Agent Status: Explain the situation (good or bad) with some agents. 10 worst agents: follow the worst 10 agents in your zone who are not reliable right now. They might need to be terminated, or to get coaching calls, trainings, follow up. Operational Strategy: Collaborate with our leadership to streamline processes and enhance our operational efficiency. Make Sales calls to hot deals, for instance customers who had “Once” and we need to call them to reactivate them to book a frequency. Being available to help and handle new projects from the Management if needed Communicate with colleagues in Operations and other departments if needed to have a smooth communication in the company. We’re looking for someone who’s ready to roll up their sleeves and make an impact. This is what makes you successful: You are an innovative, fast learner who's up for the challenge of working in a fast-growing, agile company. You are eager to learn new things and accomplish different tasks. You are at ease both orally and in writing. You are detail-oriented and solution-oriented. You take responsibility for individual tasks and see files through to completion. You can work independently and as part of a team. You want to develop both professionally and personally. You want to work in an international and multicultural environment. You speak English and French to a minimum level of B2, any other language being considered an asset. You ideally have one or more previous experiences in customer service. Ready to Join Us?
Responsibilities
The Operations & Customer Success Associate will manage customer and cleaner requests, ensuring accurate information is collected for planning and billing cleaning services. The role involves improving client retention, supporting cleaning agents, and collaborating with leadership to enhance operational efficiency.
Operations & Customer Success Associate at Batgroup
Luxembourg, , Luxembourg - Full Time
Skills Needed
Operations Management, Customer Experience, Customer Success, Agent Management, Operational Strategy, Problem Solving, Communication, Detail Oriented, Solution Oriented, Teamwork, Independence, Multicultural Environment, Bilingual, Customer Service
Specialization
Candidates should be innovative, detail-oriented, and possess strong communication skills in English and French. Previous experience in customer service is preferred, and a willingness to learn and work in a multicultural environment is essential.
Client Administrator at SW Group
Bracknell, England, United Kingdom - Full Time
Skills Needed
Client Service, Communication Skills, Organizational Skills, Judgment, Reasoning, Problem Solving, Investment Knowledge, Pensions Knowledge, Life Assurance Knowledge
Specialization
Proven experience in the financial services industry and a strong client service ethic are essential. Candidates should have excellent communication skills and the ability to work under pressure while prioritizing tasks.
Underwriter Brand Beurs (Acceptant) at NN Group
The Hague, South Holland, Netherlands - Full Time
Skills Needed
Underwriting, Analytical Skills, Commercial Awareness, Networking, Client Relationship Management, Problem Solving, Proactivity, Innovation, Communication Skills, Team Collaboration, Stress Management, Hands On Approach, Market Awareness, Technical Knowledge, Excel, Outlook, Word
Specialization
Candidates must have a minimum of a bachelor's degree and several years of experience in large corporate fire underwriting. They should also possess relevant certifications and strong communication skills in Dutch and English.
Experience Required
Minimum 5 year(s)
Operational Accountant at RS Group
, England, United Kingdom - Full Time
Skills Needed
Qualified Accountant, Sap Fico Systems, Excel Skills, Communication, Team Oriented, Positive Outlook
Specialization
Candidates must be a qualified accountant at AAT level or higher, with experience in a similar role and proficiency in SAP FICO Systems. Strong communication skills and the ability to build relationships in a matrix structure are essential.
Experience Required
Minimum 2 year(s)
Sales Engineer at RS Group
Bangkok, , Thailand - Full Time
Skills Needed
Sales, Engineering, Negotiation, Communication, Interpersonal Skills, Presentation Skills, Customer Service, Lead Generation, Product Demonstration, Order Fulfillment, Performance Reporting, Ethical Standards, Proactivity, Reliability, Goal Orientation
Specialization
A Bachelor’s degree in Engineering is required, along with 1-3 years of sales experience, ideally in industrial products. Candidates should possess strong interpersonal, communication, and negotiation skills, and be proactive, reliable, and ethical.
Experience Required
Minimum 2 year(s)
Security Officer at NN Group
, , Netherlands - Full Time
Skills Needed
Cybersecurity, Risk Management, Compliance, Vulnerability Testing, Security Awareness, Authorisation Management, Disaster Recovery Plans, Siem Implementations, Project Management, Collaboration, Technical Security, Policy Development, Communication, Problem Solving, Teamwork, Independence
Specialization
A higher professional or university degree is required along with at least 3 years of relevant work experience in security. Candidates should have a high level of independence and an excellent command of the Dutch language.
Experience Required
Minimum 2 year(s)
Marketing Operations & Sales Enablement Manager at NeuGroup
, , United States - Full Time
Skills Needed
Marketing Operations, Sales Enablement, Data Analysis, Campaign Execution, Crm Systems, Marketing Analytics, Communication Skills, Organizational Skills, Creative Thinking, Branding, Reporting, Sales Support, Collaboration, Copywriting, Presentation Skills, Project Management
Specialization
Candidates should have a bachelor's degree in a related field and 3-5 years of experience in marketing operations or sales enablement. Strong analytical and communication skills are essential, along with familiarity with CRM systems and marketing analytics tools.
Experience Required
Minimum 2 year(s)
Customer Service Relief Shift Supervisor at rhrgroup
RHN2, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Avionics Systems Engineer at CS Group
Montréal, QC H4N 3K4, Canada - Full Time
Skills Needed
Bilingualism, Mil Std 810, Wiring Diagrams, Aerospace Engineering, Validation, English, Analytical Skills, Technical Documentation, Team Spirit
Specialization
Electrical computer aerospace engineering or equivalent
Qualification
Graduate
Operations & Product Orchestrator at IG Group
Melbourne, Victoria, Australia - Full Time
Skills Needed
Project Management, Coordination, Stakeholder Management, Communication, Change Management, Facilitation, Problem Solving, Organizational Skills, Detail Orientation, Strategic Thinking, Collaboration, Ai Implementation, Operational Automation, Workshop Facilitation, Progress Reporting, Dependency Management
Specialization
The role requires 3-5 years of project management or coordination experience, ideally in financial services or technology. Strong facilitation and communication skills are essential, along with the ability to manage competing priorities and stakeholder alignment.
Experience Required
Minimum 2 year(s)
Data Processing Operations Engineer [25138] at CS Group
64295 Darmstadt, , Germany - Full Time
Skills Needed
Analytical Skills, Processors, C++, Programming Languages, Idl, It Security, Maintenance, Spacecraft, Calibration, Validation, Operating Systems, Network Systems, Scripting Languages, Addition, Python, English, Databases, Operations
Specialization
A relevant discipline the person shall have the following mandatory skills
Qualification
Graduate
Trainee Online Marketing (m/w/d) at BS Group
5BG, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Nhân Viên Thông Tin Afifarm at TH Group
, Heilongjiang, China - Full Time
Skills Needed
Data Collection, Data Updating, Report Generation, Animal Health Monitoring, Vaccination, Record Keeping, Planning, Collaboration, Livestock Management, Veterinary Knowledge, Farm Operations, Sustainability Practices, Animal Husbandry, Teamwork, Communication
Specialization
Candidates should have a degree in Animal Husbandry or Veterinary Science, with preference given to those with experience in dairy farms. Knowledge of livestock management practices is essential.
Business Development Mgr - Service Solutions (Philadelphia, PA or Boston, M at RS Group
Bloomfield Township, Michigan, United States - Full Time
Skills Needed
Business Development, Sales Strategies, Project Management, Customer Engagement, Coaching, Consultative Approach, Problem Solving, Communication Skills, Continuous Improvement, Learning Agility, Emotional Intelligence, Self Motivation, Team Collaboration, Data Integrity, Value Added Solutions, Mro Procurement
Specialization
Candidates are required to have a bachelor's degree in business or a related field, or 5-7 years of experience in business development. They should possess excellent communication skills, a positive sales mindset, and the ability to work independently in a national field-based role.
Experience Required
Minimum 5 year(s)
Internship Programme, Private Client Tax - Guildford (July 2026) at SW Group
Guildford, England, United Kingdom - Full Time
Skills Needed
Tax Returns, Tax Advice, Technical Tax Research, Strategic Planning, Client Correspondence, Hmrc Liaison, Report Drafting, Compliance Obligations
Specialization
Candidates should be in their penultimate year of university and on track for at least a predicted 2:2 degree in any discipline. A minimum of 112 UCAS points in A Levels and Grade 5 in English Language and Maths at GCSE is required.
Brand Manager (Mảng Vật Liệu Xây Dựng) at TH Group
Hà Nội, , Vietnam - Full Time
Skills Needed
Brand Management, Marketing Strategy, Marketing Mix 5ps, Integrated Marketing Communication, Creative Development, English Communication, Market Analysis, Budget Management
Specialization
Candidates must hold a bachelor's degree and have at least 2 years of experience as a Brand Manager, preferably in the construction materials, interior materials, FMCG, or industrial services sectors. Strong skills in brand strategy development, marketing planning, and communication execution are essential.
Experience Required
Minimum 2 year(s)
Project Engineer - SUMMER 2026 at LG Group
Chicago, Illinois, United States - Full Time
Skills Needed
Project Document Management, Subcontractor Coordination, Administrative Support, Procurement, Field Support, Communication, Critical Thinking, Collaboration, Detail Oriented, Resourceful, Proactive Problem Solving, Microsoft Office Suite, Sage 300, Microsoft Project, Procore, Architectural Drawings
Specialization
A bachelor's degree in a related field is preferred, along with strong communication and organizational skills. Experience in hospitality or similar roles is preferred but not required.
Client Administrator at SW Group
Belfast, Northern Ireland, United Kingdom - Full Time
Skills Needed
Wealth Management, Financial Planning, Client Relationship Management, Communication Skills, Organizational Skills, Problem Solving, Financial Products Knowledge, Administrative Support
Specialization
Candidates should have proven experience in the wealth management industry and experience supporting Financial Advisors throughout the end-to-end process. Strong communication skills and the ability to manage workloads effectively are essential.
Experience Required
Minimum 2 year(s)
Key Account Manager (Outside Sales) - Montreal, QC at RS Group
, , Canada - Full Time
Skills Needed
Key Account Management, Sales, Communication Skills, Negotiation Skills, Data Analysis, Crm Software, Microsoft Office, Client Relationship Management, Strategic Planning, Problem Solving, Team Collaboration, Customer Service, Technical Aptitude, Presentation Skills, Up Selling, Cross Selling
Specialization
Candidates must have a bachelor's degree in a relevant field and four to five years of experience in sales or key account management. Strong communication, negotiation skills, and proficiency in CRM software and Microsoft Office are essential.
Experience Required
Minimum 2 year(s)
Chuyên Viên Đào Tạo at TH Group
Hà Nội, , Vietnam - Full Time
Skills Needed
Training Development, Logistics Management, Curriculum Design, Classroom Management, Data Analysis, Human Resources, Communication Skills, English Proficiency, Technical Skills, Teaching Skills, Evaluation Skills, Organizational Skills, Problem Solving, Team Collaboration, Learning Culture Development, Content Creation
Specialization
Candidates should have a bachelor's degree in Human Resource Management, Education, Commerce, or Business, along with at least one year of relevant experience in a similar role. Proficiency in English and strong computer skills are also required.
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