Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position: Part-time Temporary Position ending March 31, 2028
Hours: 16 hours; Saturday-Sunday rotation 8am-4pm/4pm-12am
Position Purpose summary:
The Salvation Army London Centre of Hope Shelter Support Worker is responsible to provide a positive living environment for all clients, promoting independence and self-help, and ensuring that client’s day-to-day basic needs are being met. As The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and social services mission of The Salvation Army, ensuring that their work and interactions with clients and coworkers is done in a manner befitting Christian standards, attitudes, principles and goals.
Accountabilities:

General:

• To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
• Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
• As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Shelter Services Manager
• Perform all necessary clerical duties for client documentation, including forms, computer entries, log entries, wake-up times, etc.
• Responsible to read and initial Shift Change Report at beginning of shift and record in same at end of shift
• Responsible for greeting new clients who are admitted on your shift and providing required orientation
• Provide support, assistance, encouragement, referrals to clients
• Enforce agency rules and expectations consistently in accordance with Policies and Procedures
• Ensure all appropriate documentation and recording is maintained at all times
• Assist the Shelter Services Manager in developing and implementing productive and appropriate activities/programs for the clients to participate in
• Responsible for the contents, upkeep and tidiness of supplies – including toiletries, linen/towels, binders, files, etc.,
• Liaise with Community Care Workers as required
• Responsible to ensure that clients have adequate supplies of needed items, including clothing
• Responsible to ensure that clients return any Centre of Hope belongings if they leave during your shift
• Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual
• Participate in case management reviews as required, following through on any action plans and monitoring some on a daily basis
• Make regular rounds throughout the floor
• Ensure dorms are locked daily as per policy
• Work cooperatively with staff from the various Centre of Hope departments to provide exemplary client service delivery

Organizational Responsibilities:

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Maintain information in confidence as required.
• Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
• To treat the property of The Salvation Army with due care and caution.
• Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
• Participate in supervision and performance appraisal process.
• Participate in ongoing professional development and training.

Health and Safety

• Work closely with security and front desk staff, identifying any safety and security needs
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Work closely with security, identifying any safety and security needs
• Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
• Responsible to use personal protective equipment and clothing as directed by the employer
• Responsible to report workplace hazards and dangers
• Responsible to work in a manner as required by the employer and use the prescribed safety equipment
• Responsible to report workplace injuries or illness

Perform other position related duties as required.
This position description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the incumbent.
This position description will be reviewed by the employee and supervisor on a regular basis. Amendments can be made at any time at the discretion of the employer.
The above responsibilities must be discharged in accordance with the Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian Standards of conduct.

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Maintain information in confidence as required.
• Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
• To treat the property of The Salvation Army with due care and caution.
• Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
• Participate in supervision and performance appraisal process.
• Participate in ongoing professional development and training