ABOUT YOU

We are looking for a person with strong interpersonal and communication skills to build and sustain positive relationships with both customers and colleagues. Someone with a genuine enthusiasm and interest in utilising customer feedback to deliver service improvements.
Ideally experience of working in a customer facing role and keen to champion our customer centric culture throughout GreenSquareAccord.
You should have a strong working knowledge of Outlook, Word, Excel and PowerPoint to support communication, data analysis and reporting of feedback obtained and a good understanding of data protection legislation, with hands-on experience handling sensitive personal data in compliance with privacy and confidentiality requirements.
The is a job share position; we are looking for 2 people to cover between the hours of 9am and 7pm (flexibility on hours to be agreed).

ABOUT US

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

BENEFITS

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.

• Trust based flexible working and supportive and friendly teams
• 25 days annual holiday entitlement, increasing to 30 days
• One day off for your birthday
• Opportunity to buy or sell annual leave
• A defined contribution pension scheme GSA matches up to 6% contributions
• We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
• Access to Blue Light discount card membership
• Confidential Employee Assistance Programme (EAP).
• Cycle to work Scheme
• Eligible for occupational sick pay

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

ABOUT THE ROLE

We are looking to Recruit for 2 Voice of the Customer Officers. This role is part time and will consider flexible hours.
The Voice of the Customer Officer plays a pivotal role in capturing and sharing customer insight across the organisation. Through both transactional and perception surveys, the postholder will gather meaningful feedback and ensure this insight is clearly reported and accessible across the organisation, enabling teams to listen, engage, and act to improve services and enhance the customer experience.
A key part of the role involves speaking directly with customers, ensuring they have every opportunity to share their views on the quality of homes and services received. This feedback will then be used to help identify where improvements can be made along the customer journey.