Bee Inspired Clothing is a fast-growing online retailer dedicated to delivering high-quality products and an exceptional shopping experience to customers worldwide. We pride ourselves on efficient order fulfillment, outstanding customer service, and hassle-free returns. Our Returns Department plays a vital role in maintaining our reputation for excellence.
The Returns Department Associate is responsible for processing, inspecting, and documenting customer returns in a timely and accurate manner. This role ensures that returned items are evaluated for resale, repair, or disposal, while maintaining detailed records in accordance with company policies. The position also involves collaborating with customer service and warehouse teams to resolve return-related issues and ensure customer satisfaction.
This role will be based within the company warehouse. Full training will be given.

Key Responsibilities

• Processing Returns: Receive, log, and inspect all returned merchandise according to company procedures.
• Quality Checks: Verify returned products for condition, completeness, and compliance with return eligibility criteria.
• System Updates: Accurately update inventory and return details.
• Disposition Decisions: Determine next steps for returned items—restock/dispose
• Collaboration: Work closely with customer service to resolve discrepancies or customer concerns.
• Packaging & Restocking: Repackage eligible items for resale in compliance with quality standards.
• Compliance: Follow safety and handling protocols, and adhere to company policies and deadlines.

Job Type: Full-time

Benefits:

• Company pension
• Employee discount
• On-site parking

Ability to commute/relocate:

• Glasgow G67 3HX: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Processing Returns: Receive, log, and inspect all returned merchandise according to company procedures.
• Quality Checks: Verify returned products for condition, completeness, and compliance with return eligibility criteria.
• System Updates: Accurately update inventory and return details.
• Disposition Decisions: Determine next steps for returned items—restock/dispose
• Collaboration: Work closely with customer service to resolve discrepancies or customer concerns.
• Packaging & Restocking: Repackage eligible items for resale in compliance with quality standards.
• Compliance: Follow safety and handling protocols, and adhere to company policies and deadlines