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IT Service Desk Team Lead at The Missing Link
Australia, Umm Bab, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Cyber Security Engineer at The Decision Lab
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Chef at The Yellow Boats
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Senior Civil Project Engineer at The Civil People
Australia, Victoria, Australia - Full Time
Skills Needed
N/A
Financial Analyst at The Shift People
Australia, British Columbia, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Personal Care Worker at Help in the Home
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Financial Analyst at The Shift People
Australia, Manitoba, Australia - Full Time
Skills Needed
N/A
Senior Technology Manager at The Ticket Fairy
Sydney, Syddanmark, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Assistant in Training at The Buckle, Inc.
Camp Hill, Pennsylvania, United States - Full Time
Skills Needed
Sales Generation, Guest Service, Merchandising, Team Leadership, Recruiting, Training And Development, Visual Merchandise Management, Loss Prevention, Point Of Sale (Pos), Inventory Management, Conflict Resolution, Performance Tracking, Client Relationship Building, Operational Management, Coaching, Store Operations
Specialization
Candidates must have a high school diploma or GED, or one to three months of related retail experience. Physical ability to lift 50lbs and a flexible schedule including weekends and holidays are required.
Investment Operations Associate at The Victus Group
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Cyber Security Engineer at The Decision Lab
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
CONSULTANT ANAESTHETIST & CRITICAL CARE – STATE-OF-THE-ART SURGICAL HUB at Medical Staff Talent
Valencia, Valencian Community, Spain - Full Time
Skills Needed
Perioperative Workflows, Critical Care Management, General Anaesthesia, Regional Anaesthesia, Cardiac Anaesthesia, Patient Outcome Optimization, Interdisciplinary Collaboration, Clinical Leadership
Specialization
Must be a Western-trained medical specialist with Specialist Registry recognition and at least 5 years of post-board expertise. Fluency in English and strong interpersonal skills for managing high-end patients are required.
Experience Required
Minimum 5 year(s)
CONSULTANT IN ANESTHESIA & CRITICAL CARE – STATE-OF-the-ART PRIVATE HOSPITA at Medical Staff Talent
Manchester, England, United Kingdom - Full Time
Skills Needed
Anesthesia, Critical Care, Clinical Leadership, Perioperative Workflow Management, Patient Hospitality, Cross Cultural Diplomacy, Acute Care
Specialization
Must possess CCST/CCT, American Board, or equivalent Tier-1 Western certification with over 5 years of senior consultant experience. Requires absolute English proficiency and demonstrated clinical leadership in premium acute care settings.
Experience Required
Minimum 5 year(s)
School Counselor at the Phoenox International School of the Arts (PISOTA) at Charles County Public Schools
La Plata, Maryland, United States - Full Time
Skills Needed
School Counseling, Instructional Skills, Crisis Intervention, Case Management, Program Design, Data Analysis, Collaborative Planning, Student Support, Parental Consultation, Curriculum Implementation, Organization, Effective Communication
Specialization
Requires a Master's degree in School Counseling and eligibility for Maryland State Department of Education licensure. Candidates must have at least a 600-hour practicum or experience teaching or counseling in a school setting.
Experience Required
Minimum 2 year(s)
Customer Service Executive - NCV Finance - Other OEM - NCV Finance Other OE at Tata Capital
, Madhya Pradesh, India - Full Time
Skills Needed
Lead Generation, Relationship Management, Portfolio Management, Customer Guidance, Mis Reporting, Sales Sourcing, Financial Scheme Implementation, Collection Management
Specialization
The candidate must be able to meet productivity matrix targets and maintain a high login-to-conversation ratio. Proficiency in managing MIS and communicating finance schemes to customers and partners is required.
Allied Health Professionals – Physiotherapists or Occupational Therapists at Indeed
Sydney, Western Australia, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Consultant (m/f/d) for the further education and networking management at Augsburg University
munich, Berlin, Germany - Full Time
Skills Needed
N/A
Operationeel Assistent at United Way The Netherlands
Japan, Kyōto, Japan - Full Time
Skills Needed
N/A
Operationeel Assistent at United Way The Netherlands
Japan, Kyōto, Japan - Full Time
Skills Needed
N/A
Chef De Partie at The Watermark at the Pearl
United Kingdom, London - England, United Kingdom - Full Time
Skills Needed
N/A
IT Service Desk Team Lead at The Missing Link
Australia, Umm Bab, Australia -
Full Time

Start Date

Immediate

Expiry Date

10 Nov, 26

Salary

85000.0

Posted On

26 Sep, 26

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Services

Description

Full job description

Are you a senior service desk professional ready to lead a team while staying close to the technology? As an IT Service Desk Team Lead, you will lead a team of IT help desk engineers, provide technical guidance on complex issues, and help deliver outstanding support experiences for our clients.

This is a hands-on role where you will spend time mentoring your team, managing service performance, supporting escalations, and contributing to technical outcomes. You will be a trusted leader within the Service Desk, driving accountability, collaboration and continuous improvement while leading by example every day.

About Us

We are The Missing Link, one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we have helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you are valued, challenged, and supported to grow.

We are THE MISSING LINK between where you are and where you want to be.

We are currently seeking an IT Help Desk Team Lead to join our team. In this role, you will play a crucial part in delivering exceptional support to our clients and ensuring their satisfaction. As part of our Help Desk Support Team, you will provide technical assistance, resolve incidents, and contribute to maintaining our high standards of service.

Key Responsibilities Include:

  • Coach, mentor, and motivate a high-performing Service Desk team
  • Support hiring, onboarding, inductions, and ongoing development
  • Foster a positive, accountable, and collaborative team culture
  • Ensure workloads are balanced and resources are used effectively
  • Keep utilisation high while minimising non-billable admin time
  • Ensure timesheets, job notes, and processes are accurate and up to date
  • Ensure policies, procedures, and company values are followed
  • Ensure SLAs are consistently met
  • Ensure incident and problem management processes are followed
  • Prioritise managed clients and deliver high-quality outcomes
  • Provide technical support when needed
  • Troubleshoot across on-prem, hybrid, and cloud environments



Requirements

  • 2+ years as a Service Desk Engineer
  • Minimum 1 year of experience leading a team
  • MSP and/or Cloud Services experience
  • Strong technical foundations with a professional, logical troubleshooting approach
  • Proactive mindset with a passion for finding better ways of doing things
  • Relevant Microsoft, vendor or industry certifications or the drive to achieve them


Benefits


A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link:

  • Supportive, collaborative and respectful environment
  • Company paid technical certifications
  • Competitive salary and bonus structure
  • Great environment with regular staff events
  • Free breakfast, soft drinks/juices and monthly lunches
Responsibilities

.
IT Service Desk Team Lead at The Missing Link
Australia, Umm Bab, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Cyber Security Engineer at The Decision Lab
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Chef at The Yellow Boats
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Senior Civil Project Engineer at The Civil People
Australia, Victoria, Australia - Full Time
Skills Needed
N/A
Financial Analyst at The Shift People
Australia, British Columbia, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Personal Care Worker at Help in the Home
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Financial Analyst at The Shift People
Australia, Manitoba, Australia - Full Time
Skills Needed
N/A
Senior Technology Manager at The Ticket Fairy
Sydney, Syddanmark, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Assistant in Training at The Buckle, Inc.
Camp Hill, Pennsylvania, United States - Full Time
Skills Needed
Sales Generation, Guest Service, Merchandising, Team Leadership, Recruiting, Training And Development, Visual Merchandise Management, Loss Prevention, Point Of Sale (Pos), Inventory Management, Conflict Resolution, Performance Tracking, Client Relationship Building, Operational Management, Coaching, Store Operations
Specialization
Candidates must have a high school diploma or GED, or one to three months of related retail experience. Physical ability to lift 50lbs and a flexible schedule including weekends and holidays are required.
Investment Operations Associate at The Victus Group
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Cyber Security Engineer at The Decision Lab
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
CONSULTANT ANAESTHETIST & CRITICAL CARE – STATE-OF-THE-ART SURGICAL HUB at Medical Staff Talent
Valencia, Valencian Community, Spain - Full Time
Skills Needed
Perioperative Workflows, Critical Care Management, General Anaesthesia, Regional Anaesthesia, Cardiac Anaesthesia, Patient Outcome Optimization, Interdisciplinary Collaboration, Clinical Leadership
Specialization
Must be a Western-trained medical specialist with Specialist Registry recognition and at least 5 years of post-board expertise. Fluency in English and strong interpersonal skills for managing high-end patients are required.
Experience Required
Minimum 5 year(s)
CONSULTANT IN ANESTHESIA & CRITICAL CARE – STATE-OF-the-ART PRIVATE HOSPITA at Medical Staff Talent
Manchester, England, United Kingdom - Full Time
Skills Needed
Anesthesia, Critical Care, Clinical Leadership, Perioperative Workflow Management, Patient Hospitality, Cross Cultural Diplomacy, Acute Care
Specialization
Must possess CCST/CCT, American Board, or equivalent Tier-1 Western certification with over 5 years of senior consultant experience. Requires absolute English proficiency and demonstrated clinical leadership in premium acute care settings.
Experience Required
Minimum 5 year(s)
School Counselor at the Phoenox International School of the Arts (PISOTA) at Charles County Public Schools
La Plata, Maryland, United States - Full Time
Skills Needed
School Counseling, Instructional Skills, Crisis Intervention, Case Management, Program Design, Data Analysis, Collaborative Planning, Student Support, Parental Consultation, Curriculum Implementation, Organization, Effective Communication
Specialization
Requires a Master's degree in School Counseling and eligibility for Maryland State Department of Education licensure. Candidates must have at least a 600-hour practicum or experience teaching or counseling in a school setting.
Experience Required
Minimum 2 year(s)
Customer Service Executive - NCV Finance - Other OEM - NCV Finance Other OE at Tata Capital
, Madhya Pradesh, India - Full Time
Skills Needed
Lead Generation, Relationship Management, Portfolio Management, Customer Guidance, Mis Reporting, Sales Sourcing, Financial Scheme Implementation, Collection Management
Specialization
The candidate must be able to meet productivity matrix targets and maintain a high login-to-conversation ratio. Proficiency in managing MIS and communicating finance schemes to customers and partners is required.
Allied Health Professionals – Physiotherapists or Occupational Therapists at Indeed
Sydney, Western Australia, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Consultant (m/f/d) for the further education and networking management at Augsburg University
munich, Berlin, Germany - Full Time
Skills Needed
N/A
Operationeel Assistent at United Way The Netherlands
Japan, Kyōto, Japan - Full Time
Skills Needed
N/A
Operationeel Assistent at United Way The Netherlands
Japan, Kyōto, Japan - Full Time
Skills Needed
N/A
Chef De Partie at The Watermark at the Pearl
United Kingdom, London - England, United Kingdom - Full Time
Skills Needed
N/A