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Senior Customer Service Officer at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Children, Public Education, Vocational Education, Customer Satisfaction, Training, Talent Pool
Qualification
Graduate
Senior Learning Designer at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Early Childhood Education, Interpersonal Skills, Training, Oral Communication, Education Policy, Entitlements, Vocational Education, Public Education, Mobility, Assessment, Flex
Specialization
Training and assessment other relevant qualifications or equivalent industry experience
Qualification
Trade Certificate
Senior Workplace Safety Inspector - Electrical at AttorneyGenerals Department
Darwin, Northern Territory, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Advisor Attraction Programs at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Education Policy, Communications, Campaigns, Public Education, Resource Management
Qualification
Graduate
Senior Right to Access Officer at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Public Access, Education Policy, Public Education
Qualification
Graduate
Director, Commissioning & Partnerships at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Pre-K Special Education Ed. Tech. - REPOST at Brunswick School Department
Brunswick, ME 04011, USA - Full Time
Skills Needed
Color, Membership, Disabilities, Retaliation
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Junior Graphic Designer at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Children, Public Education, Design Skills, Vocational Education, Remuneration, Public Schools, Design, Education Policy, Campaigns, Training
Specialization
Design or minimum 3 years graphic design experience with supporting creative portfolio
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Assessment Officer at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Children, Vocational Education, Training, Public Education
Qualification
Graduate
Languages & Cultures, PEO at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Vocational Education, Training, Early Childhood Education
Qualification
Graduate
Change Manager at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Access, Change Initiatives, Education Policy, Public Education, Training, Early Childhood Education, Vocational Education
Qualification
Graduate
Strategic Initiatives Manager at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Public Education, Training, Vocational Education, Access, Early Childhood Education, Education Policy
Qualification
Graduate
Cleaning Supervisor at NSW Department of Education
Inner West, New South Wales, Australia - Full Time
Skills Needed
Training, Public Education, Vocational Education, Children
Qualification
Graduate
Training Services Manager at NSW Department of Education
Illawarra, New South Wales, Australia - Full Time
Skills Needed
Vocational Education, Public Education, Training
Qualification
Graduate
Video & Film Production Teacher at Pawtucket School Department
Pawtucket, RI 02860, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Special Education Teacher at Glocester School Department
Chepachet, RI 02814, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
INFORMATION OFFICER II at Department of Public Health
Sacramento County, California, USA - Full Time
Skills Needed
It, Public Relations, Public Health, Government
Qualification
Graduate
Community Engagement Officer at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Early Childhood Education, English, Training, Education Policy, Entitlements, Vocational Education, Cultural Diversity, Access, Public Education, Mobility, Multicultural Education, Flex
Qualification
Graduate
Elementary Principal (Varieur Elementary) at Pawtucket School Department
Pawtucket, RI 02860, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
HEALTH PROGRAM SPECIALIST I at Department of Public Health
Sacramento County, California, USA - Full Time
Skills Needed
Childbirth, Color, Health Equity, Adolescent Health, Military, Training, Addition, It, Program Implementation, Quality Improvement
Qualification
Graduate
Senior Customer Service Officer at NSW Department of Education
Sydney, New South Wales, Australia -
Full Time

Start Date

Immediate

Expiry Date

12 Sep, 25

Salary

92701.0

Posted On

11 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Children, Public Education, Vocational Education, Customer Satisfaction, Training, Talent Pool

Industry

Outsourcing/Offshoring

Description

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

  • Ongoing Full-Time opportunity in a supportive and high performing team
  • Location: Parramatta / Flexible working arrangements
  • A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months.
  • Competitive remuneration ranging from $84,659 to $92,701 plus super & annual leave loading.
Responsibilities

ABOUT THE ROLE

The Senior Customer Service Officer role is responsible for providing support to internal and external customers within a Shared Services Contact Centre environment. The role involves providing high level customer service and assists in the recording and maintenance of the customer enquiries database. The responsibilities include:

  • Responding to customer enquiries promptly and confidentially.
  • Referring complex issues to a Centre of Expertise for action and resolution.
  • Maintaining records of customer enquiries in a customer management system and follow up as required.
  • Providing accurate and reliable information and resolutions using designated knowledge sources.
  • Provide enquiry and referral data to assist in preparation of reports on the Centre’s activities.

For further information please click here to view the role description.

ESSENTIAL REQUIREMENTS OF THE ROLE

  • Capacity to work various shifts on a rotational roster 7:30 am to 6:00 pm, Monday to Friday, from an office location and home environment as required.
  • Hold a valid working with children check for paid employment
  • Demonstrated understanding of and commitment to the value of public education.

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing a response to the following pre-screening question below:

  • Describe a time when you worked in a high-volume contact centre. How did you manage to ensure KPIs were met, and what steps did you take to maintain a high standard of customer satisfaction (400 words maximum)
Senior Customer Service Officer at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Children, Public Education, Vocational Education, Customer Satisfaction, Training, Talent Pool
Qualification
Graduate
Senior Learning Designer at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Early Childhood Education, Interpersonal Skills, Training, Oral Communication, Education Policy, Entitlements, Vocational Education, Public Education, Mobility, Assessment, Flex
Specialization
Training and assessment other relevant qualifications or equivalent industry experience
Qualification
Trade Certificate
Senior Workplace Safety Inspector - Electrical at AttorneyGenerals Department
Darwin, Northern Territory, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Advisor Attraction Programs at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Education Policy, Communications, Campaigns, Public Education, Resource Management
Qualification
Graduate
Senior Right to Access Officer at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Public Access, Education Policy, Public Education
Qualification
Graduate
Director, Commissioning & Partnerships at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Pre-K Special Education Ed. Tech. - REPOST at Brunswick School Department
Brunswick, ME 04011, USA - Full Time
Skills Needed
Color, Membership, Disabilities, Retaliation
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Junior Graphic Designer at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Children, Public Education, Design Skills, Vocational Education, Remuneration, Public Schools, Design, Education Policy, Campaigns, Training
Specialization
Design or minimum 3 years graphic design experience with supporting creative portfolio
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Assessment Officer at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Children, Vocational Education, Training, Public Education
Qualification
Graduate
Languages & Cultures, PEO at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Vocational Education, Training, Early Childhood Education
Qualification
Graduate
Change Manager at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Access, Change Initiatives, Education Policy, Public Education, Training, Early Childhood Education, Vocational Education
Qualification
Graduate
Strategic Initiatives Manager at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Public Education, Training, Vocational Education, Access, Early Childhood Education, Education Policy
Qualification
Graduate
Cleaning Supervisor at NSW Department of Education
Inner West, New South Wales, Australia - Full Time
Skills Needed
Training, Public Education, Vocational Education, Children
Qualification
Graduate
Training Services Manager at NSW Department of Education
Illawarra, New South Wales, Australia - Full Time
Skills Needed
Vocational Education, Public Education, Training
Qualification
Graduate
Video & Film Production Teacher at Pawtucket School Department
Pawtucket, RI 02860, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Special Education Teacher at Glocester School Department
Chepachet, RI 02814, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
INFORMATION OFFICER II at Department of Public Health
Sacramento County, California, USA - Full Time
Skills Needed
It, Public Relations, Public Health, Government
Qualification
Graduate
Community Engagement Officer at NSW Department of Education
Sydney, New South Wales, Australia - Full Time
Skills Needed
Early Childhood Education, English, Training, Education Policy, Entitlements, Vocational Education, Cultural Diversity, Access, Public Education, Mobility, Multicultural Education, Flex
Qualification
Graduate
Elementary Principal (Varieur Elementary) at Pawtucket School Department
Pawtucket, RI 02860, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
HEALTH PROGRAM SPECIALIST I at Department of Public Health
Sacramento County, California, USA - Full Time
Skills Needed
Childbirth, Color, Health Equity, Adolescent Health, Military, Training, Addition, It, Program Implementation, Quality Improvement
Qualification
Graduate