Contract Type: Permanent
Hours: 37.5 hrs per week (Monday-Friday)
Location: Aylesbury and surrounding areas (HP19 8FE)
Closing Date: Thursday 11 September 2025 (We’re keen to attract strong candidates for this important role - early applications are welcomed as we may close the vacancy once sufficient interest is received).
Additional Information: A full UK driving licence is essential, as this is a roaming role involving a mix of home working, office, and home visits.
If you’re passionate about delivering excellent customer service and making a real difference in people’s lives, you belong at Bromford.
We’re looking for a dedicated Income Management Officer to join our friendly and high-performing income management team. You’ll support customers in managing their income, accessing benefits, and sustaining their tenancies.

Key Responsibilities

• Customer Account Management: Take responsibility for a patch of customer accounts, working towards positive financial outcomes.
• Customer Support: Offer guidance on income collection, benefits, and income maximisation.
• Income Recovery: Lead proactive efforts to recover income and meet agreed targets.
• Data Monitoring and Analysis: Track income performance and use data insights to improve outcomes.

What We’re Looking For

• Housing Sector Experience: A background in income-related roles within housing is essential.
• Strong Communication Skills: Able to engage clearly and confidently with customers and stakeholders.
• Target-Oriented: Motivated by achieving results and performance objectives.
• Independent and Resourceful: Able to work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy.

You’ll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.

WHY BROMFORD?

By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.
Join us to help create communities where people can put down roots, feel secure, and thrive.
For more information, please refer to the full job description attached to this advert.

• Customer Account Management: Take responsibility for a patch of customer accounts, working towards positive financial outcomes.
• Customer Support: Offer guidance on income collection, benefits, and income maximisation.
• Income Recovery: Lead proactive efforts to recover income and meet agreed targets.
• Data Monitoring and Analysis: Track income performance and use data insights to improve outcomes