ABOUT SAGE HOMES

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

ABOUT THE ROLE:

Are you highly organised, people-focused, and passionate about supporting communities? Join us as an Income Team Coordinator, where you’ll play a key role in helping our Income Team deliver exceptional services to our customers. This is a dynamic and rewarding opportunity to work at the heart of housing operations, supporting both internal teams and customers with professionalism and care.
You’ll be the central point of contact for rent-related enquiries, helping to triage and resolve issues, maintain accurate records, and ensure compliance with regulatory standards. Your work will directly contribute to the smooth running of our services and the wellbeing of our communities.
This role is based at our Northampton office 3 days per week and 2 days remote if required.

ROLE RESPONSIBILITIES

• Act as the first point of contact for income-related enquiries, triaging and redirecting queries appropriately.
• Maintain accurate customer records and update CRM systems to ensure data integrity.
• Manage the Universal Credit robot and Landlord Portal, verifying claims and uploading property details.
• Coordinate team meetings, training sessions, and provide general administrative support.
• Process customer refund requests and handle welfare benefit overpayments in line with procedures.
• Support service improvement initiatives by identifying opportunities for operational efficiency.