• Supportive team culture and environment
• Generous discounts across all Brandbank Brands!
• Opportunity to work for a uniquely Australian Retail Group with a global vision
  An exciting opportunity to join Brandbank as a Service Desk Analyst to join the IT team at our St Kilda Rd Support Office. This role will be responsible for providing responsive and pro-active “first level” incident resolution and service request management for IT applications, software, hardware and network systems, including user administration.
  You will assist the business in resolution of identified problems with a strong emphasis on providing a high level of customer service. You will collaborate with the IT Team to ensure the reliable, efficient, and secure operation of our IT systems and infrastructure.

WHY JOIN THE BRANDBANK GROUP TEAM?

• Generous discounts across all Brandbank Brands!
• Opportunity to work for a uniquely Australian Retail Group with a global vision
• Supportive team culture and environment
• Employee Referral Program – be rewarded for referring great new people to our team
• Health and Wellbeing programs including an Employee Assistance Program.
  Click the link below to explore more! https://www.brandbankgroup.com.au/our-talent/careers
  Please note: Brandbank Group is not currently seeking support from recruitment agencies for this role and will not accept any unsolicited candidate profiles or associated fees. We encourage interested applicants to apply directly if they would like to be considered for this opportunity

• Using the call management system, log monitor and track all incidents and service requests received.
• Ideal for someone early in their career looking to learn.
• Proactive maintenance of outstanding calls for all queues in IT Service Desk.
• Incidents and service requests are escalated to internal support teams or external service providers via the Call Management System.
• Application, software, hardware and network incidents are rapidly diagnosed and resolved.
• Seek opportunities to improve skill level, knowledge and willingly shares this with the team.
• Liaise with external service providers to resolve incidents and complete service requests.
• Identify control, record, report and verify agreed IT service assets within the CMDB including versions as per Service Catalogue.
• Facilitate the acquisition and installation of hardware and software for customers.
• Securely maintain the IT/IS operational and physical environments in line with corporate security policies, standards and work practices.
• On-site role 5-days per week, based in our St Kilda Road offices.