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Sr Customer Care Specialist (Call Center) at Valley Bank
Wayne, New Jersey, United States - Full Time
Skills Needed
Excellent Verbal Communication Skills, Excellent Written Communication Skills, Strong Customer Service Skills, Proficient Computer Skills, Problem Solving Skills, Professional Demeanor, Team Spirit, Detail Oriented, Organized, Multitasking Ability
Specialization
Candidates must have a high school diploma or GED and a minimum of 4 years of high-volume call center experience. Teller or branch banking experience is also required.
Experience Required
Minimum 2 year(s)
Customer Care Specialist (Call Center) at Valley Bank
Saint Petersburg, Florida, United States - Full Time
Skills Needed
Excellent Verbal Communication Skills, Excellent Written Communication Skills, Strong Customer Service Skills, Proficient Computer Skills, Problem Solving, Professional Manner, Team Spirit, Self Driven, Positive Outlook, Confidence, Tact, Patience, Diplomacy, Detail Oriented, Organized
Specialization
Candidates must have a High School Diploma or GED and at least two years of high volume call center or banking experience. Strong communication skills and a customer-focused attitude are essential.
Experience Required
Minimum 2 year(s)
Market Manager at Valley Bank
Chester, New Jersey, United States - Full Time
Skills Needed
Prioritization, Organization, Delegation, Communication, Customer Service, Problem Solving, Team Management, Market Intelligence, Coaching, Mentoring, Compliance, Sales Skills, Performance Evaluation, Relationship Building, Training, Leadership
Specialization
Candidates must have a high school diploma or GED with a minimum of 5 years of managerial experience in branch operations, while a bachelor's degree in a related field is preferred. Strong communication skills and the ability to manage multiple branches are essential.
Experience Required
Minimum 5 year(s)
Trainee im International Talent Programme - Human Resources (w/m/d) at ING BANK NV
Frankfurt am Main, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Dev Engineer Cassandra API-2 at ING BANK NV
Amsterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
AML Associate at Valley Bank
Morristown, New Jersey, United States - Full Time
Skills Needed
Understanding Of Reporting Requirements, Excellent Oral And Written Communications Skills, Research Skills, Knowledge Of Ms Office Applications, Attention To Detail, Team Oriented, Ability To Work Independently
Specialization
Candidates must have a high school diploma or GED and at least one year of experience in banking operations with knowledge of anti-money laundering processes. Familiarity with the NICE Actimize system is preferred.
Senior Internal Auditor - BaaS/TPRM at Choice Bank
Golden Valley, Minnesota, United States - Full Time
Skills Needed
Risk Assessment, Internal Auditing, Control Testing, Process Improvement, Critical Thinking, Data Analysis, Report Writing, Collaboration, Communication, Problem Solving, Regulatory Compliance, Third Party Risk Management, Financial Analysis, Operational Auditing, Governance, Attention To Detail
Specialization
Candidates should have 8 to 10 years of relevant experience in BaaS or Third-Party Risk Management. They must possess strong analytical skills and the ability to manage complex audit projects independently.
Experience Required
Minimum 10 year(s)
Client Services Specialist at Choice Bank
Grand Forks, North Dakota, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Mathematical Skills, Interpersonal Skills, Problem Solving, Analytical Thinking, Decision Making, Microsoft Office, Attention To Detail, Organizational Skills, Communication Skills, Team Player, Initiative, Regulatory Compliance, Transaction Processing, Banking Procedures
Specialization
Candidates should have 0 to 1 years of relevant experience and a high school diploma. Strong interpersonal skills, attention to detail, and proficiency in Microsoft Office are essential.
Client Services Specialist at Choice Bank
Fargo, North Dakota, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Mathematical Skills, Interpersonal Skills, Problem Solving, Analytical Thinking, Decision Making, Microsoft Office, Attention To Detail, Organizational Skills, Communication Skills, Team Player, Initiative, Regulatory Compliance, Banking Transactions, Customer Identification Program
Specialization
Candidates should have 0 to 1 years of relevant experience and a high school diploma. Strong interpersonal skills, attention to detail, and proficiency in Microsoft Office are essential.
Automation Opportunity Advisor at Arvest Bank
Bentonville, Arkansas, USA - Full Time
Skills Needed
Dmaic, Six Sigma, Groups, Black Belt, Technical Requirements, Continuous Improvement, Software, Communication Skills, Veterans, Value Stream Mapping, Schedules, Process Automation, Bpmn, Visio, Green Belt, Suppliers, Disabilities, Sipoc, Information Systems
Specialization
Business information systems a related field or equivalent relevant or relevant military experience required
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior MLOps Engineer STP at ING BANK NV
Amsterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
AVP/VP, Branch Manager at Cathay Bank
Richmond, CA 94804, USA - Full Time
Skills Needed
Finance, Interpersonal Skills, Cantonese, Communication Skills, Branch Management
Specialization
Business or finance preferred
Qualification
Graduate
Assistant General Counsel - Ethics and Employment at Valley Bank
Morristown, New Jersey, United States - Full Time
Skills Needed
Legal Expertise, Project Management, Collaboration, Communication Skills, Document Drafting, Attention To Detail, Analytical Skills, Negotiation Skills, Regulatory Knowledge, Policy Development, Strategic Support, Client Guidance, Template Preparation, Change Monitoring, Stakeholder Management, Problem Solving
Specialization
Candidates must possess a J.D. degree and at least 5 years of relevant experience in legal practice. Comprehensive knowledge of federal, state, and local laws, along with strong communication and analytical skills, is essential.
Experience Required
Minimum 5 year(s)
Finance Business Advice Lead for Private Individuals & Private Banking ING at ING BANK NV
Amsterdam, , Netherlands - Full Time
Skills Needed
It, Dynamics, Balance Sheet, Executive Education, Business Economics
Specialization
Business economics business administration or controlling as well as an executive education
Qualification
Graduate
Experience Required
Minimum 7 year(s)
Email Marketing Specialist at Valley Bank
Morristown, New Jersey, United States - Full Time
Skills Needed
Email Marketing, Analytics, Quality Assurance, Troubleshooting, Campaign Performance, Collaboration, Communication, Organization, Html, Css, Salesforce Marketing Cloud, Writing, Proofreading, Self Starter, Multi Tasking, Customer Experience
Specialization
Candidates must have a bachelor's degree in marketing or a related field and at least one year of hands-on experience with email campaigns. Strong writing, analytical, and communication skills are essential, along with familiarity with email marketing platforms.
Recruiter, Business Services at Milbank LLP
New York, New York, United States - Full Time
Skills Needed
Recruiting, Full Cycle Recruiting, Sourcing, Interviewing, Communication, Time Management, Attention To Detail, Organizational Skills, Collaboration, Stakeholder Management, Talent Acquisition, Salary Benchmarking, Applicant Tracking Systems, Networking, Job Fair Participation, Process Efficiency
Specialization
Candidates should have 2-5 years of relevant experience, preferably in a law firm. Familiarity with applicant tracking systems and excellent communication skills are essential.
Experience Required
Minimum 2 year(s)
Branch Manager at United Bank
Waynesboro, VA 22980, USA - Full Time
Skills Needed
Interpersonal Skills
Specialization
Manages the approval of all new accounts the approval of checks for cashing and the signing of official checks and certificates of deposit
Qualification
Trade Certificate
Market Manager at Valley Bank
New York, New York, United States - Full Time
Skills Needed
Prioritization, Organization, Delegation, Communication, Customer Service, Problem Solving, Team Management, Market Intelligence, Coaching, Mentoring, Compliance, Relationship Building, Performance Evaluation, Training, Sales, Consultative Approach
Specialization
Candidates must have a high school diploma or GED with a minimum of 5 years of related managerial experience, preferably in branch operations. A bachelor's degree in a related field is preferred, along with knowledge of complex commercial banking.
Experience Required
Minimum 5 year(s)
Senior Internal Auditor - IT/IS/Data at Choice Bank
Golden Valley, Minnesota, United States - Full Time
Skills Needed
Risk Assessment, Internal Auditing, Control Testing, Process Improvement, Data Analysis, Financial Analysis, Operational Processes, Compliance, Critical Thinking, Attention To Detail, Report Writing, Collaboration, Communication, Problem Solving, Project Management, Microsoft Suite
Specialization
Candidates should have 8 to 10 years of relevant experience in IT/IS/Data auditing and must be able to manage complex issues and audit projects independently. Expert knowledge in audit standards and methodologies is required, along with strong analytical and communication skills.
Experience Required
Minimum 10 year(s)
Lending Specialist at Valley Bank
Orlando, Florida, United States - Full Time
Skills Needed
Interpersonal Skills, Verbal Communication, Written Communication, Policy Enforcement, Microsoft Office, Bank's Core System, Ncino Software, Customer Service, Organizational Skills, Data Input, Time Management, Multi Tasking
Specialization
Candidates must have a High School Diploma or equivalent and up to 3 years of experience as a Lending Assistant or Loan Processor. Strong interpersonal, organizational, and communication skills are essential, along with proficiency in Microsoft Office and relevant banking software.
Sr Customer Care Specialist (Call Center) at Valley Bank
Wayne, New Jersey, United States -
Full Time


Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Excellent Verbal Communication Skills, Excellent Written Communication Skills, Strong Customer Service Skills, Proficient Computer Skills, Problem-Solving Skills, Professional Demeanor, Team Spirit, Detail Oriented, Organized, Multitasking Ability

Industry

Banking

Description
Responsibilities include but are not limited to: * Follow bank establish guidelines regarding servicing and delivery of an excepitional customer experience in accordance with Valley's mission statement. * Manage all customer inquiries while maintaing the higest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience. * Answer high volume of phone calls, respond to emails through various communication channels from clients regarding balances, transactions, debit card usage/limits, credit card, online payment channels, fraud review Internet Banking and other general and specific banking queries. * Maintain proficient knowledge of Bank products and services with the ability to educate customers on such, and cross sell various products and services. * Primary focus, concentration and ownership of the consumer online banking and mobile application issues to resolutions and escalate unresolved cases through proper channels, while adequately documenting and updating cases and/or reports. * Contributes to the success of the team by maintaining service commitments. * Develop referrals from prospects calling to inquire on bank products and services. * Actively participate in process improvement efforts by assisting in the testing of new functionality and provide input related to user experience. * Prepare written responses and/or verbal to inquiries, complaints, observations, etc. via letter, email, chat, social media or other methods of communication. * Monitor the bank's social meida inbox to detect and respond to customer and prospect inquiries, feedback and complaints via direct messages, comments, and posts. * Provide timely and accurate responses to customer inquiries, complaints, observations, etc. addressing concerns, answering questions, and offering assistance through the bank's official social media accounts and ensuring activities and responses align with the brand's voice, policies, and compliance guidelines. * Research and collaborate with other departments to create strategies and coordinate appropriate actions and responses. * Maintain a positive on-line presence while troubleshooting and resolving complaints. Promote brand consistency. * Provide operational and technical support for various digital banking products such as Consumer Online Banking, Mobile Banking, Bill Pay, Card Management, Zelle, Transfer Now, Money Management, Paperless Statements Mobile Deposit and business Remote Deposit Capture. Qualifications Required Skills: * Excellent verbal and written communication skills. * Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services. * Proficient computer skills; ability to understand and utilize multiple computer systems, software and databases. * Demonstrate a working knowledge of bank products, services and policies. * Strong and proven problem-solving skills. * Demonstrate a professional demeanor and team spirit. * Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers. * Detail oriented and organized. * Ability to multitask in a fast-paced environment with high volume. Required Experience: * High School diploma or GED. * Minimum of 4 years high volume call center experience. * Teller or branch banking experience. Preferred Experience: * Bilingual
Responsibilities
The Sr Customer Care Specialist is responsible for managing customer inquiries and providing exceptional service in line with the bank's mission. This includes answering high volumes of calls and emails, resolving issues, and maintaining a positive customer experience.
Sr Customer Care Specialist (Call Center) at Valley Bank
Wayne, New Jersey, United States - Full Time
Skills Needed
Excellent Verbal Communication Skills, Excellent Written Communication Skills, Strong Customer Service Skills, Proficient Computer Skills, Problem Solving Skills, Professional Demeanor, Team Spirit, Detail Oriented, Organized, Multitasking Ability
Specialization
Candidates must have a high school diploma or GED and a minimum of 4 years of high-volume call center experience. Teller or branch banking experience is also required.
Experience Required
Minimum 2 year(s)
Customer Care Specialist (Call Center) at Valley Bank
Saint Petersburg, Florida, United States - Full Time
Skills Needed
Excellent Verbal Communication Skills, Excellent Written Communication Skills, Strong Customer Service Skills, Proficient Computer Skills, Problem Solving, Professional Manner, Team Spirit, Self Driven, Positive Outlook, Confidence, Tact, Patience, Diplomacy, Detail Oriented, Organized
Specialization
Candidates must have a High School Diploma or GED and at least two years of high volume call center or banking experience. Strong communication skills and a customer-focused attitude are essential.
Experience Required
Minimum 2 year(s)
Market Manager at Valley Bank
Chester, New Jersey, United States - Full Time
Skills Needed
Prioritization, Organization, Delegation, Communication, Customer Service, Problem Solving, Team Management, Market Intelligence, Coaching, Mentoring, Compliance, Sales Skills, Performance Evaluation, Relationship Building, Training, Leadership
Specialization
Candidates must have a high school diploma or GED with a minimum of 5 years of managerial experience in branch operations, while a bachelor's degree in a related field is preferred. Strong communication skills and the ability to manage multiple branches are essential.
Experience Required
Minimum 5 year(s)
Trainee im International Talent Programme - Human Resources (w/m/d) at ING BANK NV
Frankfurt am Main, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Dev Engineer Cassandra API-2 at ING BANK NV
Amsterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
AML Associate at Valley Bank
Morristown, New Jersey, United States - Full Time
Skills Needed
Understanding Of Reporting Requirements, Excellent Oral And Written Communications Skills, Research Skills, Knowledge Of Ms Office Applications, Attention To Detail, Team Oriented, Ability To Work Independently
Specialization
Candidates must have a high school diploma or GED and at least one year of experience in banking operations with knowledge of anti-money laundering processes. Familiarity with the NICE Actimize system is preferred.
Senior Internal Auditor - BaaS/TPRM at Choice Bank
Golden Valley, Minnesota, United States - Full Time
Skills Needed
Risk Assessment, Internal Auditing, Control Testing, Process Improvement, Critical Thinking, Data Analysis, Report Writing, Collaboration, Communication, Problem Solving, Regulatory Compliance, Third Party Risk Management, Financial Analysis, Operational Auditing, Governance, Attention To Detail
Specialization
Candidates should have 8 to 10 years of relevant experience in BaaS or Third-Party Risk Management. They must possess strong analytical skills and the ability to manage complex audit projects independently.
Experience Required
Minimum 10 year(s)
Client Services Specialist at Choice Bank
Grand Forks, North Dakota, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Mathematical Skills, Interpersonal Skills, Problem Solving, Analytical Thinking, Decision Making, Microsoft Office, Attention To Detail, Organizational Skills, Communication Skills, Team Player, Initiative, Regulatory Compliance, Transaction Processing, Banking Procedures
Specialization
Candidates should have 0 to 1 years of relevant experience and a high school diploma. Strong interpersonal skills, attention to detail, and proficiency in Microsoft Office are essential.
Client Services Specialist at Choice Bank
Fargo, North Dakota, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Mathematical Skills, Interpersonal Skills, Problem Solving, Analytical Thinking, Decision Making, Microsoft Office, Attention To Detail, Organizational Skills, Communication Skills, Team Player, Initiative, Regulatory Compliance, Banking Transactions, Customer Identification Program
Specialization
Candidates should have 0 to 1 years of relevant experience and a high school diploma. Strong interpersonal skills, attention to detail, and proficiency in Microsoft Office are essential.
Automation Opportunity Advisor at Arvest Bank
Bentonville, Arkansas, USA - Full Time
Skills Needed
Dmaic, Six Sigma, Groups, Black Belt, Technical Requirements, Continuous Improvement, Software, Communication Skills, Veterans, Value Stream Mapping, Schedules, Process Automation, Bpmn, Visio, Green Belt, Suppliers, Disabilities, Sipoc, Information Systems
Specialization
Business information systems a related field or equivalent relevant or relevant military experience required
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Senior MLOps Engineer STP at ING BANK NV
Amsterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
AVP/VP, Branch Manager at Cathay Bank
Richmond, CA 94804, USA - Full Time
Skills Needed
Finance, Interpersonal Skills, Cantonese, Communication Skills, Branch Management
Specialization
Business or finance preferred
Qualification
Graduate
Assistant General Counsel - Ethics and Employment at Valley Bank
Morristown, New Jersey, United States - Full Time
Skills Needed
Legal Expertise, Project Management, Collaboration, Communication Skills, Document Drafting, Attention To Detail, Analytical Skills, Negotiation Skills, Regulatory Knowledge, Policy Development, Strategic Support, Client Guidance, Template Preparation, Change Monitoring, Stakeholder Management, Problem Solving
Specialization
Candidates must possess a J.D. degree and at least 5 years of relevant experience in legal practice. Comprehensive knowledge of federal, state, and local laws, along with strong communication and analytical skills, is essential.
Experience Required
Minimum 5 year(s)
Finance Business Advice Lead for Private Individuals & Private Banking ING at ING BANK NV
Amsterdam, , Netherlands - Full Time
Skills Needed
It, Dynamics, Balance Sheet, Executive Education, Business Economics
Specialization
Business economics business administration or controlling as well as an executive education
Qualification
Graduate
Experience Required
Minimum 7 year(s)
Email Marketing Specialist at Valley Bank
Morristown, New Jersey, United States - Full Time
Skills Needed
Email Marketing, Analytics, Quality Assurance, Troubleshooting, Campaign Performance, Collaboration, Communication, Organization, Html, Css, Salesforce Marketing Cloud, Writing, Proofreading, Self Starter, Multi Tasking, Customer Experience
Specialization
Candidates must have a bachelor's degree in marketing or a related field and at least one year of hands-on experience with email campaigns. Strong writing, analytical, and communication skills are essential, along with familiarity with email marketing platforms.
Recruiter, Business Services at Milbank LLP
New York, New York, United States - Full Time
Skills Needed
Recruiting, Full Cycle Recruiting, Sourcing, Interviewing, Communication, Time Management, Attention To Detail, Organizational Skills, Collaboration, Stakeholder Management, Talent Acquisition, Salary Benchmarking, Applicant Tracking Systems, Networking, Job Fair Participation, Process Efficiency
Specialization
Candidates should have 2-5 years of relevant experience, preferably in a law firm. Familiarity with applicant tracking systems and excellent communication skills are essential.
Experience Required
Minimum 2 year(s)
Branch Manager at United Bank
Waynesboro, VA 22980, USA - Full Time
Skills Needed
Interpersonal Skills
Specialization
Manages the approval of all new accounts the approval of checks for cashing and the signing of official checks and certificates of deposit
Qualification
Trade Certificate
Market Manager at Valley Bank
New York, New York, United States - Full Time
Skills Needed
Prioritization, Organization, Delegation, Communication, Customer Service, Problem Solving, Team Management, Market Intelligence, Coaching, Mentoring, Compliance, Relationship Building, Performance Evaluation, Training, Sales, Consultative Approach
Specialization
Candidates must have a high school diploma or GED with a minimum of 5 years of related managerial experience, preferably in branch operations. A bachelor's degree in a related field is preferred, along with knowledge of complex commercial banking.
Experience Required
Minimum 5 year(s)
Senior Internal Auditor - IT/IS/Data at Choice Bank
Golden Valley, Minnesota, United States - Full Time
Skills Needed
Risk Assessment, Internal Auditing, Control Testing, Process Improvement, Data Analysis, Financial Analysis, Operational Processes, Compliance, Critical Thinking, Attention To Detail, Report Writing, Collaboration, Communication, Problem Solving, Project Management, Microsoft Suite
Specialization
Candidates should have 8 to 10 years of relevant experience in IT/IS/Data auditing and must be able to manage complex issues and audit projects independently. Expert knowledge in audit standards and methodologies is required, along with strong analytical and communication skills.
Experience Required
Minimum 10 year(s)
Lending Specialist at Valley Bank
Orlando, Florida, United States - Full Time
Skills Needed
Interpersonal Skills, Verbal Communication, Written Communication, Policy Enforcement, Microsoft Office, Bank's Core System, Ncino Software, Customer Service, Organizational Skills, Data Input, Time Management, Multi Tasking
Specialization
Candidates must have a High School Diploma or equivalent and up to 3 years of experience as a Lending Assistant or Loan Processor. Strong interpersonal, organizational, and communication skills are essential, along with proficiency in Microsoft Office and relevant banking software.
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