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Wells Fargo Bank Jobs overseas

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Senior Lead, Contact Center Tech (Voice, Video & Chat) at First Abu Dhabi Bank (FAB)
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Manager, KYC & Onboarding at First Abu Dhabi Bank (FAB)
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Manager, AML TM Quality Checks at First Abu Dhabi Bank (FAB)
Abu Dhabi, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 20 year(s)
Middle Office – Trade Finance at First Abu Dhabi Bank (FAB)
melbourne, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Specialist, FXMM Confirmations at First Abu Dhabi Bank (FAB)
Abu Dhabi, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Senior Controller at Ostfriesische Volksbank eG
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Junior Credit Officer (m/w/d) at Deutsche Pfandbriefbank AG
Munich, Bavaria, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Scrum Master (m/w/d) at Deutsche Pfandbriefbank AG
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Specialist, Settlement Services at First Abu Dhabi Bank (FAB)
Abu Dhabi, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Agile Coach / Scrum Master at Deutsche Pfandbriefbank AG
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
SAP Developer at Deutsche Pfandbriefbank AG
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 11 year(s)
Initiativbewerbung at Commerzbank AG Deutschland
Munich, Bavaria, Germany - Full Time
Skills Needed
N/A
Associate , Advisory & Equity Capital Markets at First Abu Dhabi Bank (FAB)
Abu Dhabi, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
VP, Credit - Structured Finance at First Abu Dhabi Bank (FAB)
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 7 year(s)
AVP, Bancassurance Sales at First Abu Dhabi Bank (FAB)
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 12 year(s)
Customer Service Representative at Europe Arab Bank-AUSTRALIA
berlin, Berkshire - England, Australia - Full Time
Skills Needed
N/A
Branch Manager at First Abu Dhabi Bank (FAB)
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Senior Analyst, Business Analytics at First Abu Dhabi Bank (FAB)
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Specialist, Risk Management at First Abu Dhabi Bank (FAB)
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Agile Coach / Scrum Master at Deutsche Pfandbriefbank AG
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Senior Lead, Contact Center Tech (Voice, Video & Chat) at First Abu Dhabi Bank (FAB)
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

31 Jan, 27

Salary

95000.0

Posted On

02 Nov, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Telecommunications

Description

Lead the day-to-day delivery of managed IT services, ensuring reliable operations, effective technical coordination and high customer satisfaction. The Senior IT Service Delivery Manager acts as the primary operational contact for customers and coordinates internal teams, delivery partners and technology vendors to deliver services within agreed scope and service levels.


Key Responsibilities

  • Coordinate services across business applications, integrations, infrastructure, cloud, cybersecurity and service desk operations.
  • Provide delivery leadership and technical coordination for application and integration support teams.
  • Translate customer priorities into clear delivery plans, responsibilities and actions.
  • Ensure appropriate support coverage, specialist availability and continuity arrangements.
  • Manage service performance against agreed scope, service levels and operating procedures.
  • Coordinate delivery partners, incidents, risks, capacity and corrective actions within a unified service model.
  • Resolve cross-team dependencies and maintain clear ownership of service issues.
  • Drive vendor escalations through to service restoration or an agreed workaround.
  • Lead ITIL-aligned incident, problem, change, release, request, configuration and knowledge-management processes.
  • Coordinate major incidents, including technical response, stakeholder communication and escalation.
  • Ensure recurring and high-impact incidents receive root-cause analysis and corrective action.
  • Oversee change assessment, approvals, scheduling and post-implementation reviews.
  • Maintain accurate service records through the designated IT service management platform.
  • Lead operational service meetings and contribute to management reviews.
  • Prepare service reports covering performance, availability, incidents, changes, risks and improvement actions.
  • Maintain clear records of issues, dependencies, decisions and actions.
  • Escalate matters requiring customer decisions or senior management intervention.
  • Coordinate the transition of services into a structured managed-service operating model.
  • Establish service ownership, support procedures and performance baselines.
  • Oversee knowledge transfer, onboarding, shadowing and readiness assessments.
  • Ensure operational knowledge is captured in runbooks and knowledge articles.
  • Confirm service readiness against agreed acceptance criteria.
  • Set clear priorities and responsibilities for delivery teams.
  • Coordinate shared specialists according to operational needs.
  • Identify capability gaps and support training and development plans.
  • Reduce dependency on individuals through documentation and cross-training.
  • Maintain and deliver an agreed continual service improvement plan.
  • Distinguish contracted services from additional requests and project work.
  • Assess the impact of new demands on service quality, capacity and cost.
  • Route scope changes through the appropriate approval process.
  • Ensure delivery teams follow applicable security, access and data-handling requirements.
  • Escalate operational and commercial risks without making unauthorised commitments.


Measures of Success

  • Achievement of agreed service levels and customer satisfaction targets.
  • Effective incident management and timely stakeholder communication.
  • Accurate reporting and timely closure of agreed actions.
  • Successful service transitions and operational readiness.
  • Clear accountability across delivery teams and partners.
  • Reduced repeat incidents and improved service resilience.
  • Delivery of agreed improvements within scope and budget.


Qualifications & Experience

  • Proven experience managing multi-tower IT managed services for enterprise customers.
  • Strong understanding of business applications, integrations and their infrastructure and security dependencies.
  • Experience coordinating internal teams, delivery partners and third-party vendors.
  • Demonstrated ability to lead major incidents, service transitions and operational governance.
  • Strong knowledge of ITIL principles, SLAs, service reporting and change control.
  • Sufficient technical depth to assess delivery risks, challenge technical plans and coordinate specialists.
  • Strong communication, stakeholder management, problem-solving and prioritisation skills.
  • Ability to balance customer expectations, service quality and commercial discipline.


Must Have

  • Bachelor's degree in IT, computer science, engineering or a related field, or equivalent practical experience.
  • ITIL 4 Foundation certification; advanced ITIL qualifications are an advantage.
  • Experience with enterprise applications, cloud environments and integration platforms is mandatory.
  • Experience managing onsite and remote delivery teams is mandatory.
Responsibilities

Lead the day-to-day delivery of managed IT services, ensuring reliable operations, effective technical coordination and high customer satisfaction. The Senior IT Service Delivery Manager acts as the primary operational contact for customers and coordinates internal teams, delivery partners and technology vendors to deliver services within agreed scope and service levels.


Key Responsibilities

  • Coordinate services across business applications, integrations, infrastructure, cloud, cybersecurity and service desk operations.
  • Provide delivery leadership and technical coordination for application and integration support teams.
  • Translate customer priorities into clear delivery plans, responsibilities and actions.
  • Ensure appropriate support coverage, specialist availability and continuity arrangements.
  • Manage service performance against agreed scope, service levels and operating procedures.
  • Coordinate delivery partners, incidents, risks, capacity and corrective actions within a unified service model.
  • Resolve cross-team dependencies and maintain clear ownership of service issues.
  • Drive vendor escalations through to service restoration or an agreed workaround.
  • Lead ITIL-aligned incident, problem, change, release, request, configuration and knowledge-management processes.
  • Coordinate major incidents, including technical response, stakeholder communication and escalation.
  • Ensure recurring and high-impact incidents receive root-cause analysis and corrective action.
  • Oversee change assessment, approvals, scheduling and post-implementation reviews.
  • Maintain accurate service records through the designated IT service management platform.
  • Lead operational service meetings and contribute to management reviews.
  • Prepare service reports covering performance, availability, incidents, changes, risks and improvement actions.
  • Maintain clear records of issues, dependencies, decisions and actions.
  • Escalate matters requiring customer decisions or senior management intervention.
  • Coordinate the transition of services into a structured managed-service operating model.
  • Establish service ownership, support procedures and performance baselines.
  • Oversee knowledge transfer, onboarding, shadowing and readiness assessments.
  • Ensure operational knowledge is captured in runbooks and knowledge articles.
  • Confirm service readiness against agreed acceptance criteria.
  • Set clear priorities and responsibilities for delivery teams.
  • Coordinate shared specialists according to operational needs.
  • Identify capability gaps and support training and development plans.
  • Reduce dependency on individuals through documentation and cross-training.
  • Maintain and deliver an agreed continual service improvement plan.
  • Distinguish contracted services from additional requests and project work.
  • Assess the impact of new demands on service quality, capacity and cost.
  • Route scope changes through the appropriate approval process.
  • Ensure delivery teams follow applicable security, access and data-handling requirements.
  • Escalate operational and commercial risks without making unauthorised commitments.


Measures of Success

  • Achievement of agreed service levels and customer satisfaction targets.
  • Effective incident management and timely stakeholder communication.
  • Accurate reporting and timely closure of agreed actions.
  • Successful service transitions and operational readiness.
  • Clear accountability across delivery teams and partners.
  • Reduced repeat incidents and improved service resilience.
  • Delivery of agreed improvements within scope and budget.


Qualifications & Experience

  • Proven experience managing multi-tower IT managed services for enterprise customers.
  • Strong understanding of business applications, integrations and their infrastructure and security dependencies.
  • Experience coordinating internal teams, delivery partners and third-party vendors.
  • Demonstrated ability to lead major incidents, service transitions and operational governance.
  • Strong knowledge of ITIL principles, SLAs, service reporting and change control.
  • Sufficient technical depth to assess delivery risks, challenge technical plans and coordinate specialists.
  • Strong communication, stakeholder management, problem-solving and prioritisation skills.
  • Ability to balance customer expectations, service quality and commercial discipline.


Must Have

  • Bachelor's degree in IT, computer science, engineering or a related field, or equivalent practical experience.
  • ITIL 4 Foundation certification; advanced ITIL qualifications are an advantage.
  • Experience with enterprise applications, cloud environments and integration platforms is mandatory.
  • Experience managing onsite and remote delivery teams is mandatory.
Senior Lead, Contact Center Tech (Voice, Video & Chat) at First Abu Dhabi Bank (FAB)
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Manager, KYC & Onboarding at First Abu Dhabi Bank (FAB)
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Manager, AML TM Quality Checks at First Abu Dhabi Bank (FAB)
Abu Dhabi, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 20 year(s)
Middle Office – Trade Finance at First Abu Dhabi Bank (FAB)
melbourne, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Specialist, FXMM Confirmations at First Abu Dhabi Bank (FAB)
Abu Dhabi, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Senior Controller at Ostfriesische Volksbank eG
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Junior Credit Officer (m/w/d) at Deutsche Pfandbriefbank AG
Munich, Bavaria, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Scrum Master (m/w/d) at Deutsche Pfandbriefbank AG
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Specialist, Settlement Services at First Abu Dhabi Bank (FAB)
Abu Dhabi, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Agile Coach / Scrum Master at Deutsche Pfandbriefbank AG
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
SAP Developer at Deutsche Pfandbriefbank AG
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 11 year(s)
Initiativbewerbung at Commerzbank AG Deutschland
Munich, Bavaria, Germany - Full Time
Skills Needed
N/A
Associate , Advisory & Equity Capital Markets at First Abu Dhabi Bank (FAB)
Abu Dhabi, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
VP, Credit - Structured Finance at First Abu Dhabi Bank (FAB)
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 7 year(s)
AVP, Bancassurance Sales at First Abu Dhabi Bank (FAB)
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 12 year(s)
Customer Service Representative at Europe Arab Bank-AUSTRALIA
berlin, Berkshire - England, Australia - Full Time
Skills Needed
N/A
Branch Manager at First Abu Dhabi Bank (FAB)
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Senior Analyst, Business Analytics at First Abu Dhabi Bank (FAB)
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Specialist, Risk Management at First Abu Dhabi Bank (FAB)
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Agile Coach / Scrum Master at Deutsche Pfandbriefbank AG
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A