Are you a lead server with high standards and leadership abilities? Come join our tight-knit community!

ABOUT US

Overlooking the Dahlonega Square, Bourbon Street Grille offers their TWIST ON TRADITIONAL CAJUN CUISINE!
Visit our RESTAURANT & BAR in the Historic Hall House building to find full bars and dining areas on two unique floors, “Top or bottom?” Upstairs features an intimate dining room and our sought after open-air balcony overlooking the picturesque town square. Our first floor has a festive pub atmosphere, a four-seasons enclosure, and an open air pet-friendly deck outside.

JOB OVERVIEW

Monitors the servers and directs traffic, making sure that customers are served and tables cleared as quickly as possible, ultimately responsible for the quality of each diner’s experience. Your job starts before customers arrive. You will monitor the servers to make sure they’re meeting the restaurant’s standards for service and professionalism, assign stations while taking care of your own station.
Understands appearance, attitude and actions play a large part in creating a pleasant atmosphere for you and your team. Your responsibilities include but are not limited to; Guest satisfaction, details of orders, retention of customers, recommendations, supporting the team as needed, communicating with the front and back of the house, maintaining the cleanliness and appearance of the restaurant throughout your shift, knowing current promotions. Keeping your team on tasks and informed.
You are a valuable part of contributing to the reputation and marketing of Bourbon Street Grille. Always proactively looking for opportunities to help the restaurant reach our goal of a complete customer experience!

JOB QUALIFICATIONS

• High School diploma or equivalent
• Have enthusiasm and possess excellent customer service skills, team player a must
• Communication and listening skills as well as basic computer knowledge, POS software
• 2+ years’ experience preferred in a lead position
• Willingness to work weekends, evenings and holidays as required
• Ability to lift 25 lbs, occasionally more
• Comfort with noisy, high volume atmosphere
• Capable of working well under pressure, directing staff, communicating with staff & management
• Bartending experience is a huge plus!!

PHYSICAL REQUIREMENTS

• Ability to speak and hear
• Close and distance vision
• Standing and walking for long periods of time
• Ability to lift 25 lbs/ occasionally more
• Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly
• Ability to serve an upstairs dining room

• Review menus, beverage lists, and food specials with other service staff to ensure the staff is properly prepared to attend to customers, review reservations
• When a manager is not present or is busy with other tasks, the lead server is responsible for resolving customer complaints with the food or service. For food issues, the lead server makes sure an unhappy guest receives their meal properly prepared or modified to their satisfaction.
• Follow company policies and procedures regarding the handling of cash, property, products, and equipment, make sure your team is doing the same.
• Key Communicator between the front and back of the house
• Clearly directs others with accurate and detailed information so everyone understands what needs to happen during your shift
• Assigns the servers’ stations along with smart decision making on bringing servers on when busy and cutting staff when servers are not needed in a fair and responsible manner.
• Audits inventory levels to ensure product availability
• Greet the customer immediately
• Offer menu recommendations upon request along with informing customer of the daily specials
• Up-sell additional products when appropriate
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Write accurate food and drink orders, using POS ordering software, order slips, or by memorization
• Check customers’ ID to ensure they meet minimum age requirements for consumption of alcoholic beverages with a valid ID
• Communicate order details to the kitchen staff, Serve food and drink orders promptly
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Deliver checks and collect bills for payments
• Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally, allocates tips, creates the deposit from the shift worked
• Carry dirty plates, glasses, and silverware to kitchen for cleaning if needed with organization methods used in the kitchen – Full hands in Full hands out.
• Follow all health department regulation
• Perform prep work at the beginning and at the end of your shift
• Roll silverware, set up food stations, set up dining areas to prepare for the next shift & large parties
• Perform food preparation as needed before bringing to the table
• Handle customers’ questions and concerns professionally and courteously ensuring guest satisfaction, report these issues to your supervisor in private
• Be flexible with your schedule, supporting the needs of the restaurant
• Regularly attend, participate in, and support training and staff meetings
• Look well-groomed and neatly dressed consistently
• Paying close attention to detail, such as placing orders exactly to customer specifications
• Listening carefully to determine the desires of the customer
• Interacting sufficiently with customers to build goodwill and attend to their needs, but also being sensitive about giving people their space.