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TT-SAM-ENG-04.13.2026 at Teleperformance
, , Malaysia - Full Time
Skills Needed
Communication, Customer Service, Sales, Problem Solving, Multitasking, Rapport Building, Empathy, Integrity, Customer Focus, Tech Savvy, Sales Targets, Conflict Resolution
Specialization
Candidates must have a minimum of 2 years of sales experience and a diploma in any discipline. Fluency in English (CEFR C1) and a tech-savvy mindset are required for this position.
Experience Required
Minimum 2 year(s)
Detention Officer at Core Civic
Farmville, Virginia, United States - Full Time
Skills Needed
Security, Surveillance, Conflict Resolution, Crisis Management, Safety Compliance, Record Keeping, Communication, Policy Enforcement
Specialization
Candidates must possess a high school diploma or GED and be at least 18 years of age. Applicants are required to complete pre-service correctional officer training and hold a valid driver's license.
Mailroom Supervisor at Core Civic
Eloy, Arizona, United States - Full Time
Skills Needed
Mailroom Operations, Supervision, Staff Management, Postage Calculation, Contraband Inspection, Organizational Skills, Attention To Detail, Microsoft Office, Logistics, Record Keeping
Specialization
Candidates must have a high school diploma or GED and at least two years of mailroom operations experience. A valid driver's license and strong organizational skills are required, with supervisory experience preferred.
Experience Required
Minimum 2 year(s)
Product Manager at Tradeify
, , - Full Time
Skills Needed
Product Management, Fintech, Data Analysis, Product Strategy, User Research, Agile Methodologies, Jira, Confluence, Figma, Project Management, Stakeholder Communication, Trading Platforms, A/B Testing, Kpis, User Experience Design, Technical Literacy
Specialization
Candidates must have proven experience as a Product Manager in fintech or financial services with strong analytical and project management skills. Proficiency in agile methodologies and the ability to translate complex technical concepts for diverse stakeholders are essential.
Experience Required
Minimum 2 year(s)
Radiology Technologist Advanced at UPMC
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Radiologic Technology, Diagnostic Imaging, Quality Control, Patient Care, Electrocardiograms, Lab Draw, Fluoro Procedures, Clinical Research, Protocol Development, Staff Training, Regulatory Testing
Specialization
Requires graduation from an ARRT-approved school of Radiologic Technology and at least 2 years of diagnostic experience. Must hold ARRT certification and maintain BLS or CPR certification.
Experience Required
Minimum 2 year(s)
Medical Assistant (Bridgeville) at UPMC
Bridgeville, Pennsylvania, United States - Full Time
Skills Needed
Phlebotomy, Ekg, Patient Vitals, Medical Terminology, Patient Flow Management, Infection Control, Inventory Management, Hipaa Compliance, Electronic Medical Records, Vaccine Administration, Patient Education, Diagnostic Support, Clinical Procedures, Insurance Verification, Scheduling
Specialization
A high school diploma or equivalent is required for this position. Candidates must possess basic computer skills and knowledge of medical terminology, diagnostic procedures, and treatment room responsibilities.
Respiratory Therapist, Senior, RRT - Full-time - Williamsport at UPMC
Williamsport, Pennsylvania, United States - Full Time
Skills Needed
Respiratory Therapy, Critical Care, Bronchoscopy, Ventilator Management, Abg Lab Troubleshooting, Pulmonary Function Tests, Eeg, Ekg, Stress Testing, Nitric Oxide Therapy, Tracheal Gas Insufflation, Clinical Judgment, Patient Monitoring, Mentoring, Emergency Response
Specialization
Must be a graduate of a CoARC-accredited Respiratory Therapy program and hold NBRC Registered Respiratory Therapist (RRT) certification. Requires a minimum of 2 years of respiratory care experience, including at least 1 year in critical care, and a Pennsylvania Respiratory Care Practitioner license.
Experience Required
Minimum 2 year(s)
CT Technologist - Night Program at UPMC
Harrisburg, Pennsylvania, United States - Full Time
Skills Needed
Computed Tomography, Imaging Equipment, Contrast Administration, Venipuncture, Patient Assessment, Radiologic Technology, Ris System, Isite Archiving, Ionizing Radiation, Patient Communication, Electronic Medical Records, Power Injector Operation, Bls, Cpr
Specialization
Requires graduation from an ARRT-approved Radiologic Technology program or accredited CNMT program. Must hold or be eligible for ARRT or CNMT certification and maintain BLS or CPR certification.
Staff Nurse- Prepare for Critical Care at UPMC
McKeesport, Pennsylvania, United States - Full Time
Skills Needed
Critical Care Nursing, Emergency Nursing, Telemetry, Patient Assessment, Clinical Stabilization, Evidence Based Practice, Patient Education, Critical Thinking, Interdisciplinary Collaboration, Documentation, Quality Improvement, Relationship Based Care, Time Management, Nih Stroke Scale, Bls, Cpr
Specialization
Candidates must have a minimum of 6 months of nursing experience and hold a valid Registered Nurse license. A BSN is preferred, and the role requires specific certifications such as BLS/CPR and NIH Stroke Scale certification within specified timeframes.
Professional Staff Nurse - Home Health New Kensington at UPMC
Seven Fields, Pennsylvania, United States - Full Time
Skills Needed
Home Health Nursing, Case Management, Patient Care, Oasis Documentation, Health Teaching, Patient Assessment, Care Planning, Bls, Cpr, Regulatory Compliance, Multi Disciplinary Collaboration
Specialization
Applicants must hold a valid Registered Nurse license and possess a driver's license with automotive insurance. A BSN and prior experience in acute, skilled, or home health care are preferred.
Emergency Department Patient Services Representative at UPMC
Williamsport, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Patient Registration, Insurance Verification, Medical Terminology, Data Entry, Conflict Resolution, Hipaa Compliance, Financial Advocacy, Payment Collection, Interpersonal Communication, Problem Resolution, Computer Proficiency, Typing Skills, Time Management, Attention To Detail
Specialization
Candidates must have a high school diploma or equivalent and possess strong interpersonal and communication skills. Previous experience in healthcare, medical billing, or a fiscal setting is preferred, along with proficiency in computer applications.
Invasive Cardiac Technologist at UPMC
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Cardiac Catheterization, Radiology, Imaging, Patient Care, Aseptic Technique, Radiation Safety, Pacs, Electronic Records, Diagnostic Procedures, Interventional Procedures, Cardiac Care, Acls, Cpr
Specialization
Candidates must be graduates of an ARRT-approved school of Radiologic Technology or an Invasive Cardiovascular Specialist program. Required certifications include ARRT, RCIS, or RCES, along with CPR and ACLS certification.
Automation / Controls Engineer at Image Associates Inc.
Denver, Colorado, United States - Full Time
Skills Needed
Automation, Controls Engineering, Plc Programming, Rockwell, Allen Bradley, Hmi, System Architecture, Process Control, Hydraulics, Pneumatics, Electrical Drawings, Robotics, Manufacturing, Maintenance, Steel Production
Specialization
Requires at least five years of experience as an automation specialist in a manufacturing setting. Candidates must be proficient in reading hydraulic, pneumatic, and electrical drawings, with expertise in Rockwell/Allen Bradley PLC systems.
Experience Required
Minimum 5 year(s)
Automation Controls and Robotics Engineer at Image Associates Inc.
Dyersburg, Tennessee, United States - Full Time
Skills Needed
Automation Engineering, Robotics, Plc Programming, Vsd, Scada, Hmi, Control Logic, Troubleshooting, Industrial Robots, Algorithm Development, Systems Fabrication, Mechanical Assembly, Workflow Analysis, Vendor Selection, Technical Support
Specialization
Candidates should have one to three years of automated manufacturing experience, specifically in robotics and PLC control logic. While a degree is preferred, extensive factory experience in hard-goods manufacturing is the primary requirement.
Experience Required
Minimum 2 year(s)
Adventure Park General Manager at Go Ape USA
, Delaware, United States - Full Time
Skills Needed
P&L Management, Team Leadership, Operational Management, Safety Compliance, Risk Assessment, Revenue Growth, Marketing Strategy, Staff Recruitment, Guest Service, Budgeting, Problem Solving, Microsoft Office, First Aid, Cpr, Rescue Operations
Specialization
Candidates should have approximately four years of supervisory experience, preferably in the recreation or hospitality industry with P&L responsibility. Applicants must be comfortable working at heights, possess a valid driver's license, and be willing to work flexible hours including weekends.
Experience Required
Minimum 2 year(s)
Machinist 1 - 2nd Shift (Wytheville Covers) at RH Sheppard Co Inc
Wytheville, Virginia, United States - Full Time
Skills Needed
Cnc Machining, Blueprint Reading, Quality Control, Shop Math, Lean Manufacturing, 5s Standards, Statistical Process Control, Machine Setup, Troubleshooting, Technical Specifications, Data Collection, Ms Office, Safety Compliance, Heat Treat Operations, Precision Measurement
Specialization
Candidates should have a High School Diploma or GED and at least one year of experience in a manufacturing or machining environment. Proficiency in shop math, problem-solving, and basic MS Office skills is required.
Paint Line Worker - 1st Shift at RH Sheppard Co Inc
Hanover, Pennsylvania, United States - Full Time
Skills Needed
Manufacturing, Shipping, Receiving, Forklift Operation, Lean Manufacturing, Standardized Work, Continuous Improvement, 5s, Jit Principles, Problem Solving, Multi Tasking, Ms Office, As400, Inventory Management, Quality Inspection
Specialization
Candidates must have a High School Diploma or GED and at least one year of experience in a manufacturing or shipping/receiving environment. Proficiency in MS Office, forklift certification, and knowledge of Lean Manufacturing principles are required.
Warehouse Clerk- 1st Shift at Ideal Tridon
Smyrna, Tennessee, United States - Full Time
Skills Needed
Warehouse Operations, Forklift Operation, Data Entry, Edi Software, Future Iii Software, Shipping Documentation, Inventory Management, Order Picking, Reach Truck Operation, Rf Scan Gun, Microsoft Word, Microsoft Excel, Problem Resolution, Communication, Attention To Detail
Specialization
Candidates must have a high school diploma or equivalent and at least one year of warehouse experience. Proficiency in data entry, EDI software, and the ability to operate various types of forklifts are required.
Employment Specialist at Community Access Inc
New York, New York, United States - Full Time
Skills Needed
Employment Support, Case Management, Mental Health Services, Peer Support, Job Coaching, Documentation, Group Facilitation, Crisis Intervention, Career Development, Data Management, Microsoft Word, Microsoft Excel, Communication, Organizational Skills, Empathy
Specialization
Candidates should have at least a high school diploma, with a bachelor's degree and three years of experience in mental health or peer support preferred. Applicants must be comfortable with documentation, computer programs, and possess or be willing to obtain a NYS OMH Peer Specialist certification.
Experience Required
Minimum 2 year(s)
Family Advocate at Community Access Inc
New York, New York, United States - Full Time
Skills Needed
Family Support, Case Management, Conflict Mediation, Negotiation, Crisis Intervention, Documentation, Assessment, Service Planning, Parenting Skills Development, Community Building, Microsoft Word, Microsoft Excel, Communication Skills, Problem Solving, Assertiveness
Specialization
Candidates must have at least a high school diploma or GED, with a bachelor's degree preferred, and be a parent with experience navigating human service systems. Applicants must be able to obtain Family Peer Advocate certification within 18 months and pass a background clearance process.
TT-SAM-ENG-04.13.2026 at Teleperformance
, , Malaysia -
Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Customer Service, Sales, Problem Solving, Multitasking, Rapport Building, Empathy, Integrity, Customer Focus, Tech-savvy, Sales Targets, Conflict Resolution

Industry

Outsourcing and Offshoring Consulting

Description
Overview We are seeking a motivated and customer‑centric professional to join our team. The ideal candidate will possess strong communication skills, a passion for technology, and the ability to deliver exceptional customer experiences while driving effective sales outcomes. This role requires agility, resilience, and a commitment to continuous learning in a dynamic environment. Qualifications Diploma in any disciplineFluency in written and spoken English (minimum CEFR C1 proficiency)Tech‑savvy with strong interest in the company’s products and platform featuresMinimum 2+ year of sales experience, with demonstrated ability to identify and understand customer needsProven capability to meet sales targets while maintaining excellent customer satisfactionStrong ability to transition support interactions into solution-focused sales opportunitiesDemonstrated success in building outstanding rapport with customersProficiency in multitasking and navigating multiple systemsAbility to fully own customer issues and deliver top‑tier service, ensuring resolutions before call closureSelf‑driven, ambitious, and goal‑orientedExcellent verbal and written communication skillsHigh empathy with natural rapport‑building skillsStrong integrity and customer‑first mindset, consistently prioritizing what is best for the customerDemonstrated alignment with core values: extraordinary customer focus, living passionately, owning outcomes, working fearlessly, and joining forcesFluent in English is a must
Responsibilities
The role involves delivering exceptional customer experiences while transitioning support interactions into solution-focused sales opportunities. You will be responsible for owning customer issues and ensuring resolutions while meeting established sales targets.
TT-SAM-ENG-04.13.2026 at Teleperformance
, , Malaysia - Full Time
Skills Needed
Communication, Customer Service, Sales, Problem Solving, Multitasking, Rapport Building, Empathy, Integrity, Customer Focus, Tech Savvy, Sales Targets, Conflict Resolution
Specialization
Candidates must have a minimum of 2 years of sales experience and a diploma in any discipline. Fluency in English (CEFR C1) and a tech-savvy mindset are required for this position.
Experience Required
Minimum 2 year(s)
Detention Officer at Core Civic
Farmville, Virginia, United States - Full Time
Skills Needed
Security, Surveillance, Conflict Resolution, Crisis Management, Safety Compliance, Record Keeping, Communication, Policy Enforcement
Specialization
Candidates must possess a high school diploma or GED and be at least 18 years of age. Applicants are required to complete pre-service correctional officer training and hold a valid driver's license.
Mailroom Supervisor at Core Civic
Eloy, Arizona, United States - Full Time
Skills Needed
Mailroom Operations, Supervision, Staff Management, Postage Calculation, Contraband Inspection, Organizational Skills, Attention To Detail, Microsoft Office, Logistics, Record Keeping
Specialization
Candidates must have a high school diploma or GED and at least two years of mailroom operations experience. A valid driver's license and strong organizational skills are required, with supervisory experience preferred.
Experience Required
Minimum 2 year(s)
Product Manager at Tradeify
, , - Full Time
Skills Needed
Product Management, Fintech, Data Analysis, Product Strategy, User Research, Agile Methodologies, Jira, Confluence, Figma, Project Management, Stakeholder Communication, Trading Platforms, A/B Testing, Kpis, User Experience Design, Technical Literacy
Specialization
Candidates must have proven experience as a Product Manager in fintech or financial services with strong analytical and project management skills. Proficiency in agile methodologies and the ability to translate complex technical concepts for diverse stakeholders are essential.
Experience Required
Minimum 2 year(s)
Radiology Technologist Advanced at UPMC
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Radiologic Technology, Diagnostic Imaging, Quality Control, Patient Care, Electrocardiograms, Lab Draw, Fluoro Procedures, Clinical Research, Protocol Development, Staff Training, Regulatory Testing
Specialization
Requires graduation from an ARRT-approved school of Radiologic Technology and at least 2 years of diagnostic experience. Must hold ARRT certification and maintain BLS or CPR certification.
Experience Required
Minimum 2 year(s)
Medical Assistant (Bridgeville) at UPMC
Bridgeville, Pennsylvania, United States - Full Time
Skills Needed
Phlebotomy, Ekg, Patient Vitals, Medical Terminology, Patient Flow Management, Infection Control, Inventory Management, Hipaa Compliance, Electronic Medical Records, Vaccine Administration, Patient Education, Diagnostic Support, Clinical Procedures, Insurance Verification, Scheduling
Specialization
A high school diploma or equivalent is required for this position. Candidates must possess basic computer skills and knowledge of medical terminology, diagnostic procedures, and treatment room responsibilities.
Respiratory Therapist, Senior, RRT - Full-time - Williamsport at UPMC
Williamsport, Pennsylvania, United States - Full Time
Skills Needed
Respiratory Therapy, Critical Care, Bronchoscopy, Ventilator Management, Abg Lab Troubleshooting, Pulmonary Function Tests, Eeg, Ekg, Stress Testing, Nitric Oxide Therapy, Tracheal Gas Insufflation, Clinical Judgment, Patient Monitoring, Mentoring, Emergency Response
Specialization
Must be a graduate of a CoARC-accredited Respiratory Therapy program and hold NBRC Registered Respiratory Therapist (RRT) certification. Requires a minimum of 2 years of respiratory care experience, including at least 1 year in critical care, and a Pennsylvania Respiratory Care Practitioner license.
Experience Required
Minimum 2 year(s)
CT Technologist - Night Program at UPMC
Harrisburg, Pennsylvania, United States - Full Time
Skills Needed
Computed Tomography, Imaging Equipment, Contrast Administration, Venipuncture, Patient Assessment, Radiologic Technology, Ris System, Isite Archiving, Ionizing Radiation, Patient Communication, Electronic Medical Records, Power Injector Operation, Bls, Cpr
Specialization
Requires graduation from an ARRT-approved Radiologic Technology program or accredited CNMT program. Must hold or be eligible for ARRT or CNMT certification and maintain BLS or CPR certification.
Staff Nurse- Prepare for Critical Care at UPMC
McKeesport, Pennsylvania, United States - Full Time
Skills Needed
Critical Care Nursing, Emergency Nursing, Telemetry, Patient Assessment, Clinical Stabilization, Evidence Based Practice, Patient Education, Critical Thinking, Interdisciplinary Collaboration, Documentation, Quality Improvement, Relationship Based Care, Time Management, Nih Stroke Scale, Bls, Cpr
Specialization
Candidates must have a minimum of 6 months of nursing experience and hold a valid Registered Nurse license. A BSN is preferred, and the role requires specific certifications such as BLS/CPR and NIH Stroke Scale certification within specified timeframes.
Professional Staff Nurse - Home Health New Kensington at UPMC
Seven Fields, Pennsylvania, United States - Full Time
Skills Needed
Home Health Nursing, Case Management, Patient Care, Oasis Documentation, Health Teaching, Patient Assessment, Care Planning, Bls, Cpr, Regulatory Compliance, Multi Disciplinary Collaboration
Specialization
Applicants must hold a valid Registered Nurse license and possess a driver's license with automotive insurance. A BSN and prior experience in acute, skilled, or home health care are preferred.
Emergency Department Patient Services Representative at UPMC
Williamsport, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Patient Registration, Insurance Verification, Medical Terminology, Data Entry, Conflict Resolution, Hipaa Compliance, Financial Advocacy, Payment Collection, Interpersonal Communication, Problem Resolution, Computer Proficiency, Typing Skills, Time Management, Attention To Detail
Specialization
Candidates must have a high school diploma or equivalent and possess strong interpersonal and communication skills. Previous experience in healthcare, medical billing, or a fiscal setting is preferred, along with proficiency in computer applications.
Invasive Cardiac Technologist at UPMC
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Cardiac Catheterization, Radiology, Imaging, Patient Care, Aseptic Technique, Radiation Safety, Pacs, Electronic Records, Diagnostic Procedures, Interventional Procedures, Cardiac Care, Acls, Cpr
Specialization
Candidates must be graduates of an ARRT-approved school of Radiologic Technology or an Invasive Cardiovascular Specialist program. Required certifications include ARRT, RCIS, or RCES, along with CPR and ACLS certification.
Automation / Controls Engineer at Image Associates Inc.
Denver, Colorado, United States - Full Time
Skills Needed
Automation, Controls Engineering, Plc Programming, Rockwell, Allen Bradley, Hmi, System Architecture, Process Control, Hydraulics, Pneumatics, Electrical Drawings, Robotics, Manufacturing, Maintenance, Steel Production
Specialization
Requires at least five years of experience as an automation specialist in a manufacturing setting. Candidates must be proficient in reading hydraulic, pneumatic, and electrical drawings, with expertise in Rockwell/Allen Bradley PLC systems.
Experience Required
Minimum 5 year(s)
Automation Controls and Robotics Engineer at Image Associates Inc.
Dyersburg, Tennessee, United States - Full Time
Skills Needed
Automation Engineering, Robotics, Plc Programming, Vsd, Scada, Hmi, Control Logic, Troubleshooting, Industrial Robots, Algorithm Development, Systems Fabrication, Mechanical Assembly, Workflow Analysis, Vendor Selection, Technical Support
Specialization
Candidates should have one to three years of automated manufacturing experience, specifically in robotics and PLC control logic. While a degree is preferred, extensive factory experience in hard-goods manufacturing is the primary requirement.
Experience Required
Minimum 2 year(s)
Adventure Park General Manager at Go Ape USA
, Delaware, United States - Full Time
Skills Needed
P&L Management, Team Leadership, Operational Management, Safety Compliance, Risk Assessment, Revenue Growth, Marketing Strategy, Staff Recruitment, Guest Service, Budgeting, Problem Solving, Microsoft Office, First Aid, Cpr, Rescue Operations
Specialization
Candidates should have approximately four years of supervisory experience, preferably in the recreation or hospitality industry with P&L responsibility. Applicants must be comfortable working at heights, possess a valid driver's license, and be willing to work flexible hours including weekends.
Experience Required
Minimum 2 year(s)
Machinist 1 - 2nd Shift (Wytheville Covers) at RH Sheppard Co Inc
Wytheville, Virginia, United States - Full Time
Skills Needed
Cnc Machining, Blueprint Reading, Quality Control, Shop Math, Lean Manufacturing, 5s Standards, Statistical Process Control, Machine Setup, Troubleshooting, Technical Specifications, Data Collection, Ms Office, Safety Compliance, Heat Treat Operations, Precision Measurement
Specialization
Candidates should have a High School Diploma or GED and at least one year of experience in a manufacturing or machining environment. Proficiency in shop math, problem-solving, and basic MS Office skills is required.
Paint Line Worker - 1st Shift at RH Sheppard Co Inc
Hanover, Pennsylvania, United States - Full Time
Skills Needed
Manufacturing, Shipping, Receiving, Forklift Operation, Lean Manufacturing, Standardized Work, Continuous Improvement, 5s, Jit Principles, Problem Solving, Multi Tasking, Ms Office, As400, Inventory Management, Quality Inspection
Specialization
Candidates must have a High School Diploma or GED and at least one year of experience in a manufacturing or shipping/receiving environment. Proficiency in MS Office, forklift certification, and knowledge of Lean Manufacturing principles are required.
Warehouse Clerk- 1st Shift at Ideal Tridon
Smyrna, Tennessee, United States - Full Time
Skills Needed
Warehouse Operations, Forklift Operation, Data Entry, Edi Software, Future Iii Software, Shipping Documentation, Inventory Management, Order Picking, Reach Truck Operation, Rf Scan Gun, Microsoft Word, Microsoft Excel, Problem Resolution, Communication, Attention To Detail
Specialization
Candidates must have a high school diploma or equivalent and at least one year of warehouse experience. Proficiency in data entry, EDI software, and the ability to operate various types of forklifts are required.
Employment Specialist at Community Access Inc
New York, New York, United States - Full Time
Skills Needed
Employment Support, Case Management, Mental Health Services, Peer Support, Job Coaching, Documentation, Group Facilitation, Crisis Intervention, Career Development, Data Management, Microsoft Word, Microsoft Excel, Communication, Organizational Skills, Empathy
Specialization
Candidates should have at least a high school diploma, with a bachelor's degree and three years of experience in mental health or peer support preferred. Applicants must be comfortable with documentation, computer programs, and possess or be willing to obtain a NYS OMH Peer Specialist certification.
Experience Required
Minimum 2 year(s)
Family Advocate at Community Access Inc
New York, New York, United States - Full Time
Skills Needed
Family Support, Case Management, Conflict Mediation, Negotiation, Crisis Intervention, Documentation, Assessment, Service Planning, Parenting Skills Development, Community Building, Microsoft Word, Microsoft Excel, Communication Skills, Problem Solving, Assertiveness
Specialization
Candidates must have at least a high school diploma or GED, with a bachelor's degree preferred, and be a parent with experience navigating human service systems. Applicants must be able to obtain Family Peer Advocate certification within 18 months and pass a background clearance process.