TECHNICAL

• Lead and conduct business analysis at varying levels of detail with relevant stakeholders, appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, Agile Systems/OPS Standard Systems Development Methodologies and Service Design Playbook/Digital Service Design Lifecycle.
• Conduct comprehensive user research with relevant end-user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).
• Provide a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I&IT advice for improvements to/options for business development
• Prepare detailed documentation to support Discovery and Alpha phases, including journey maps, personas, user stories, etc.
• Prepare and advise on business analysis policies, processes, best practices, and standards to promote a comprehensive and consistent business analysis practice within the organization
• Conduct ongoing business analysis activities and analysis within all phases of the digital service design life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement
• Analyse defects and work with relevant parties in resolving of these defects
• Support any data migration and related activities as needed from legacy system to new provincial system
• Apply re-engineering/lean concepts to promote business improvements through alternative, cost effective service delivery approaches.

BUSINESS KNOWLEDGE:

• Conduct user research and other Discovery phase activities, in alignment with the Digital Service Design Lifecyle / Service Design Playbook.
• Conduct business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.

PUBLIC SECTOR EXPERIENCE:

• 5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and Ontario Healthcare Reporting Standards (OHRS) compliant
• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information, preferred.

BUSINESS ANALYSIS EXPERIENCE:

• Leading and conducting business analysis/user research at varying levels of detail to assess client’s business problems/opportunities and documenting the business requirements in such a way that technology solutions can be determined
• Conducting comprehensive user research with relevant end-user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).
• Creating procedures and processes to deploy changes in production environment to avoid or minimize impact to business operations
• Authenticating changes suggested by development, provide analysis and suggestion to avoid impact to business operations
• Substantiating analysis to business group to fix data issues and provide queries and scripts that help in debugging data issues
• Regularly reviewing production logs, providing analysis & suggestions to implement in a proactive manner
• Providing a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships, and providing ongoing I&IT advice for improvements to/options for business development
• Preparing and advising on business analysis policies, processes, best practices, and standards to promote a comprehensive and consistent business analysis practice within the organization
• Conducting ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement
• Leading subject matter experts and stakeholder working groups, conduct business analysis to assess client’s current business problems, defects, improvements, and minor enhancements
• Documenting the business requirements/user needs in such a way that technology solutions can be determined, as well as support checkpoints such as the Digital Assessment.
• Promoting the appropriate application of I&IT to business problems, and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions
• Updating business processes and user documentation for changes related to supported solution
• Applying re-engineering/lean concepts to promote business improvements through alternative, cost effective service delivery approaches
• Developing strategies, preparing business cases and cost- benefit analysis, and conducting feasibility studies for business I&IT initiatives
• Providing impact analysis and requirement/specification creation for supported solutions due to solution upgrades or any new requirements
• Conducting business modeling, use case modeling, conceptual and logical data modeling, process, and data flow modeling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects
• Monitoring progress, resolving problems, and reporting regularly to I&IT management and clients’ decision makers
• Developing performance measures for business analysis evaluation and conducting follow-up.

BUSINESS AND IT KNOWLEDGE:

• Demonstrated understanding and experience working with clinical, inspections and licensing data necessary to support Long Term Care sector
• Experience conducting business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions
• Experience conducting user research; developing personas; journey maps; empathy mapping
• Knowledge of Data Quality, Data Access and Data-De-Identification best practices and experience implementing these best practices within an operational environment
• Demonstrated awareness of emerging IT trends and technologies
• Highly proficient using MS Office products and collaborative tools such as Miro
• Knowledge and experience with implementing cloud-based technologies/solutions
• Knowledge and experience with the following Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook.