Job Description

About Paymob 

Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone. 

We’re proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, Saudi, UAE, and Oman.

We foster a value driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.

Job Purpose:

Manage and grow a portfolio of merchant accounts by building strong, long-term relationships, ensuring a seamless client experience, and identifying opportunities to increase product adoption and transaction volumes. The Account Manager acts as the key link between merchants and internal teams, supporting retention, satisfaction, and sustainable business growth.

Responsibilities

Key Responsibilities:

• Manage and maintain a portfolio of merchant accounts, serving as their primary point of contact.
• Build strong, long-term relationships to drive merchant satisfaction, retention, and growth.
• Monitor account performance, transaction volumes, and product usage to identify trends and opportunities.
• Identify and drive upselling and cross-selling opportunities across Paymob’s products and services.
• Conduct regular business reviews and share performance insights and recommendations with merchants.
• Coordinate with Sales, Product, Operations, and other internal teams to resolve merchant issues efficiently.
• Gather and communicate merchant feedback to support product and service improvements.
• Support merchants with the implementation and adoption of new products, features, and services.
• Prepare and maintain account reports, performance updates, and relevant documentation.
• Proactively identify account risks and opportunities to support sustainable revenue and transaction growth.

Requirements

What we're looking for:

• 2:4 years of experience in Account Management, Customer Success, Relationship Management, or a similar client-facing role.
• Proven experience managing and growing a portfolio of clients or merchants, with a strong focus on relationship building and retention.
• Strong commercial mindset with experience in account growth, upselling, cross-selling, and identifying revenue opportunities.
• Good analytical skills with experience in performance tracking, reporting, data interpretation, and basic forecasting.
• Experience within FinTech, payments, banking, SaaS, or technology is highly preferred.
• Strong communication, negotiation, and stakeholder management skills.
• Excellent written and spoken English; Arabic is a plus.
• Strong organizational and time-management skills with the ability to manage multiple accounts and priorities simultaneously.
• Bachelor’s degree in Business, Finance, Economics, or a related field; relevant certifications are a plus.