Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

MAJOR ACCOUNTABILITIES:

• Facilitates on the job training of the FNCMs and APM on relevant therapeutic area needs, internal and clients working processes and standard operating procedures
• Manages the hiring, performance and development of the FNCM team and APM
• Oversees and approves expenses of FNCMs and APM (where applicable)
• Ensures regular coaching of the FNCM team and APM:
• field visits where applicable
• regular virtual touchpoints
• Establishes FNCM team objectives and collaborates with APM to establish CM objectives
• Ensures team readiness for timely implementation of current and future projects
• Works with SPM to forecast and allocate resources to support geographical needs of the program
• Collaborates with the Client’s point of contact in activities, issues and insights relating to the FNCM/CM duties and responsibilities
• Provides continuous feedback to the SPM, the Client’s Point of Contact and other relevant internal and external stakeholders to ensure best in class status of the patient support program
• Responsible to report all Adverse Events to the assigned units/departments

TECHNICAL SKILLS AND EXPERTISE

• Stay abreast of industry trends and important pending legislation impacting business
• Identify and collaborate with internal and external resources and experts

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• General knowledge of reimbursement and patient assistance programs and database elements and functionality as well as operational policies and processes an asset;
• Nursing background is an asset but not a requirement.
• University science/healthcare degree, or equivalent combination of experience and education;
• Minimum of 7 years experience in people and client management, clinical or biotechnology program management or related field, within healthcare

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Fluently Bilingual in English and French (written and spoken) an asset;
• Background in healthcare settings is an asset;
• Solid understanding of the business principles of the pharmaceutical industry;
• Ability to understand and apply medical and/or business knowledge to all aspects of the role, but in particular to provincial and private payer markets, complying with professional and ethical standards of practice;
• Strong people management skills;
• Proven track record in leadership and management of a field based team;
• Able to leverage internal and external relationships and opportunities to help promote team productivity;
• Strong interpersonal skills. Able to communicate effectively with all levels and with internal and external stakeholders;
• Ability to manage multiple priorities and respond to constantly changing situations;
• Effective problem solving and analytical skills. Must be able to able to bring forward opportunities and recommendations to improve effectiveness and productivity, according to set objectives;
• Excellent client management experience;
• Proven track record if organizational abilities;
• Strong knowledge of computers and systems;
• Excellent knowledge of Microsoft Office;
• Hold and maintain a valid, non-expired, unrestricted driver’s license

EQUAL EMPLOYMENT OPPORTUNITY

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

FINANCIAL ACCOUNTABILITY

• Approve purchases, expenses, mileage and other budget related expenses