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JOB SUMMARY:

The Laboratory Technical Supervisor is primarily responsible for the specific section or discipline that he or she is assigned. Their technical expertise will serve as a resource to the technologists/ technicians and assistants within the department as well as the Physicians, Nurses and Patients who are our customers. They are the designated Subject Matter Experts in the discipline to which they are assigned. The Technical Supervisor is responsible for the analyzer operation, assay performance and supervision of staff within the section. They are also responsible for maintaining accreditation readiness within the department. Additional responsibilities include all Human Resource functions including scheduling, payroll, and performance evaluations, etc.

REQUIRED MINIMUM EDUCATION:

Bachelor’s Degree in Medical Technology, required, or
Bachelor’s Degree in related subject, required.

REQUIRED MINIMUM EXPERIENCE:

Minimum 5 years of pertinent experience in laboratory medicine Required and
Supervisory experience is preferred, but not required. Preferred
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Technical Oversight
Demonstrates current theoretical knowledge and critical thinking skills to be applied to area of expertise. Works directly with the Pathologists as principle investigator for area (s) of expertise researching new assays, recalls, errors. Determines rules and algorithms used to maintain acceptable parameters for test verification. Analyzes statistical data such as variance, mean, coefficient of variation, and interpret graphs and charts to insure accuracy of test data. Assures readiness for accreditation inspections.
Maintains analyzers in peak condition. Troubleshoots equipment malfunctions. May stop production until remedial action is successful in restoring quality results. May initiate equipment repair and validate functionality. May provide data for restoration of equipment and procedures to all accrediting agencies. Manages assays to provide optimal patient results. Performs or assigns for completion all correlations, linearity, calibrations, and parallel studies in accordance with established written standards of accrediting agencies and legal institutions. Assists in procedural selections and analyzer selection processes. Implements new methods in accordance to established written standards. Troubleshoots procedural breakdowns. Manages recalls as needed.
Demonstrates technical competence and can perform all analyses in area of expertise. Assists other technologists, technicians and assistants with the interpretation of test results and test run accuracy. Maintains all aspects of quality control and maintains required documentation. Attends specialty schools and training programs to learn all aspects of discipline such as Hematology, Chemistry, Molecular diagnostics, Microbiology, Urinalysis, Coagulation, Immunohematology or other lab diagnostic specialty. Works the bench as needed.
Supervision
Supervises Technologists, Technicians, and Support Specialists assigned on their shift or department. Schedules personnel in a fair and equitable manner while minimizing the use of overtime. Responsible for employee training, coaching, and counseling as required. Performs annual performance evaluations and competency assessments. Maintains employee payroll in a timely manner. Drives employee engagement through effective action planning.
Ensures training of employees/students and documents initial competency for each employee.
Works with Shift Supervisors to maintain system goals 24/7.
Performance Improvement and Quality Management
Incorporates the philosophy of quality and performance improvement into daily routines. Actively initiates improvements for key quality criteria such as turnaround time, accuracy, and sensitivity of test methods.
Assists other employees in improving skills and knowledge.
Educates peers and subordinates on customer service performance improvement initiatives.
Encourages employee involvement and participation. Offers constructive feedback.
Responsible for Error Management system responses and corrective action.
Customer Service and Team Performance
Ensures team maintains established Turn around Times.
Maintains a positive impression. Greets everyone and treats customer as guests.
Communicates effectively and proactively manages service recovery situations.
Serves others from a team-centered approach. Leads current Wellstar engagement program.
Self manages time and resources effectively.
Maintains confidentiality and follows all Wellstar policies and procedures.
General
Maintains attendance and punctuality in accordance with system policy. May also serve as time keeper for assigned employees.
Adheres to dress code and maintains a neat appearance.
Wears and displays ID badge while on duty,
Maintains an organized and clean work area.
Willingly performs other duties as assigned.
Follows employee conduct expectations an outlined in the Employee Handbook.
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct.