JOB DESCRIPTION

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
We are looking for a motivated Field Service Engineer to join Agilent and support our customers with the installation, maintenance, and training in our advanced chromatography solutions, including LC, LCMS, and other instruments. In this role, you will work across a variety of customer sites, giving you the opportunity to stay curious, learn continuously, and gain hands-on experience with new technologies, software, and consumables. Success in this position comes from combining your technical skills with strong communication, creativity, and a proactive, can-do attitude. By solving customer problems and delivering outstanding service, you will play a key role in building customer success and strengthening Agilent’s reputation as a trusted partner in the scientific community.

KEY QUALIFICATIONS

• University degree in Life Sciences (Chemistry, Biochemistry, Biotechnology, or related fields).
• Hands-on laboratory experience with chromatography solutions (LC, GC, LCMS) or technical support in this area.
• Strong communication skills, both written and spoken, with a professional and customer-focused approach.
• Good technical knowledge of computer- and software-connected laboratory equipment.
• Proactive, self-driven, and eager to keep learning, with flexibility to travel and visit customer sites.
• Full, clean EU driving license; prior Field Service or LC/MS experience is a plus, but not essential.
  On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/ interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.

• Install, repair, upgrade, and maintain Agilent instruments to ensure reliable performance for customers.
• Respond quickly to customer service requests and keep them updated before, during, and after service.
• Plan and schedule service visits efficiently while coordinating closely with your manager and sales team to meet customer needs.
• Deliver accurate and timely service reports and documentation to ensure smooth follow-up and compliance.
• Share feedback and technical insights with product specialists, manufacturing teams, or vendors to help resolve product issues.
• Uphold Agilent’s reputation for excellent customer service by following corporate policies and providing a professional, customer-first experience.
  This role won’t be head-office based, and you will be working remotely combined with travel to customer sites in Ireland (a company car will be available to you).