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Senior Customer Success Manager at S&P Global

Charlottesville, Virginia, United States - Full Time

Skills Needed
Customer Engagement, Relationship Management, Data Analysis, Training Delivery, Salesforce, Consultative Sales, Client Feedback, Product Adoption, Market Trends, Campaign Strategies, Team Collaboration, Problem Solving, Communication Skills, Industry Specialization, User Adoption, Digital Engagement

Specialization
Candidates should have a bachelor's degree and 3-5 years of experience in a client-facing role, preferably in financial services. Strong skills in MS Office and CRM systems, along with a proactive attitude and relationship management abilities, are essential.

Experience Required
Minimum 2 year(s)

Fleet Service Coach at Equipment Service Plus LLC

Joliet, Illinois, United States - Full Time

Skills Needed
Maintenance Leadership, Safety Standards, Environmental Compliance, Equipment Management, Troubleshooting, Budgeting, Planning, Reporting, Coaching, Training, Team Development, Preventative Maintenance, Incident Investigation, Cost Control, Capital Improvement Projects, Scheduling

Specialization
Candidates should have 10+ years of maintenance leadership experience and strong knowledge of safety and environmental standards. They must also be tech-savvy and able to troubleshoot complex issues.

Experience Required
Minimum 10 year(s)

AI Engagement Manager/Director at C3.ai

Redwood City, California, United States - Full Time

Skills Needed
Ai Solutions, Business Consulting, Software Development Lifecycle, Ai/Ml, Cloud Deployments, Data Integration, Project Management, Stakeholder Management, Communication Skills, Data Science, Application Development, Solution Architecture, Customer Engagement, Process Improvement, Risk Management, Team Leadership

Specialization
Candidates must have a bachelor's degree in a relevant field and a minimum of 6 to 15 years of experience in business consulting and product delivery management. Strong communication skills and a data-driven approach are essential for success in this role.

Experience Required
Minimum 10 year(s)

Cook at Phoenix Senior Living

Canton, Georgia, United States - Full Time

Skills Needed
Food Preparation, Sanitation, Record Keeping, Dietary Needs, Quality Control, Menu Adherence, Food Safety, Inventory Management, Cooking Techniques, Team Collaboration, Time Management, Attention To Detail, Customer Service, Health Standards, Dishwashing, Culinary Skills

Specialization
A high school diploma or GED is required, with culinary training preferred. Candidates should have at least one year of job-related experience and maintain a current SERV Safe certificate.

OUSD Policy Analyst – Special Operations/Low Intensity Conflict at Red Gate Group

Arlington, Virginia, United States - Full Time

Skills Needed
Policy Analysis, Strategic Planning, Operational Design, Intelligence Integration, Counterterrorism, Irregular Warfare, Information Operations, Counter Unmanned Systems, Senior Leader Engagement, Briefing Preparation, Action Item Tracking, Global Campaign Monitoring, Policy Development, Resource Evaluation, Stakeholder Coordination, Emerging Operational Concepts

Specialization
A bachelor's degree and an active Top Secret clearance are required. Candidates should have at least three years of policy experience within the Office of the Secretary of War or Joint Staff.

Experience Required
Minimum 2 year(s)

Direct Support Professional / Caregiver - Float Staff at Dungarvin

Portland, Oregon, United States - Full Time

Skills Needed
Direct Care, Communication Skills, Decision Making Skills, Adaptability, Companionship, Personalized Care, Activities Of Daily Living, Meal Preparation, Mobility Assistance, Behavior Support, Transportation Assistance, Independence Encouragement, Documentation Skills, Team Collaboration, Flexibility, Dependability

Specialization
Candidates must have at least 1 year of experience in caregiving for individuals with intellectual or developmental disabilities. A valid driver's license, flexibility in scheduling, and strong communication skills are also required.

Experience Required
Minimum 2 year(s)

Stage en Risk management at Sycomore Asset Management

Paris, Ile-de-France, France - Full Time

Skills Needed
Risk Management, Market Analysis, Performance Tracking, Financial Reporting, Data Management, Excel, Access, Vba, Python, Sql, Autonomy, Rigor

Specialization
Candidates should be in their final year of a Bac + 5 degree in advanced mathematics with a specialization in finance. A good understanding of financial products and portfolio management activities is required.

Pre-Admission Testing Assistant at Salt Creek Surgery Center

Westmont, Illinois, United States - Full Time

Skills Needed
Medical Assisting, Electronic Medical Records, Medical Terminology, Communication, Data Entry, Patient Care, Chart Preparation, Interpersonal Skills, Confidentiality, Teamwork, Initiative, Resourcefulness, Judgment, Computer Efficiency, Phone Etiquette, Patient Interaction

Specialization
Candidates must have a high school diploma and at least one year of medical assisting experience, preferably in a hospital or ambulatory surgical center. Familiarity with electronic medical records and medical terminology is also required.

Virtual Data Entry Assistant (100% Remote) at Snapchant

Colorado Springs, Colorado, United States - Full Time

Skills Needed
Attention To Detail, Communication Skills, Organizational Skills, Time Management, Proactive Attitude, Teamwork, Adaptability, Reliability

Specialization
A high school diploma or equivalent is required, with basic computer and communication skills. Strong organizational abilities and a reliable work ethic are essential for this role.

Volunteer Coordinator at Francis House, Inc.

City of Syracuse, New York, United States - Full Time

Skills Needed
Volunteer Recruitment, Training, Communication, Supervision, Organization, Project Management, Problem Solving, Teamwork, Technology, Compassion, Respect, Dignity, End Of Life Care, Palliative Care, Grief Support, Database Management

Specialization
An associate's degree in human services or a related field is preferred, along with three to five years of experience working with volunteers. Strong communication skills and a comfort level with technology are essential.

Experience Required
Minimum 2 year(s)

Supply Technician III at UnityPoint Health

Rock Island, Illinois, United States - Full Time

Skills Needed
Supply Chain Management, Inventory Replenishment, Vendor Orders, Erp System, Cycle Counts, Par Maintenance, Usage Analysis, Order Processing, Patient Charges, Project Management, Equipment Management, Label Printing, Back Order Follow Up, Inventory Walk Throughs, Sku Reductions, Par Optimizations

Specialization
A high school degree or equivalent is required for this position. A valid driver's license is also necessary when driving any vehicle for work-related reasons.

Experience Required
Minimum 2 year(s)

PRN Hospice LPN at Illumia

Henderson, North Carolina, United States - Full Time

Skills Needed
Compassionate Care, Patient Assessment, Clinical Skills, Communication, Documentation, Infection Control, Medication Administration, Team Collaboration, Regulatory Guidelines, Nursing Protocols, Empathy, Support, Bedside Care, Crisis Response, Individualized Care Plans, Bereavement Support

Specialization
Graduate of an accredited Practical Nursing program with a current LPN/LVN license in the state of employment is required. A minimum of 2 years of LPN experience in hospice, oncology, long-term care, or home health is preferred.

Experience Required
Minimum 2 year(s)

Board Certified Behavior Analyst (BCBA) at Bierman Autism Centers

Blue Ash, Ohio, United States - Full Time

Skills Needed
Communication Skills, Organization, Flexibility, Patience, Dependability, Initiative, Curiosity, Critical Thinking, Problem Solving, Teamwork, Behavior Analysis, Parent Training, Clinical Documentation, Leadership, Ethical Practice, Client Programming

Specialization
Candidates must hold a BCBA or BCBA-D certification and possess strong organizational and communication skills. Clinical experience in early intervention and behavior reduction is preferred.

Experience Required
Minimum 2 year(s)

Alterations Customer Service Representative at David's Bridal

Lafayette, Louisiana, United States - Full Time

Skills Needed
Customer Service, Communication, Problem Solving, Conflict Resolution, Time Management, Attention To Detail, Teamwork, Sales, Inventory Management, Sewing, Pos Systems, Organizational Skills, Quality Control, Relationship Building, Multitasking, Cleaning

Specialization
Candidates should have a high school diploma or equivalent and 1-2 years of retail experience, preferably in an apparel environment. Prior sewing experience and familiarity with POS systems are also beneficial.

Brand Strategist at DecisionPoint | Cortek

, , United States - Full Time

Skills Needed
Brand Strategy, Brand Management, Communications Strategy, Messaging Architecture, Visual Identity, Cross Channel Consistency, Research, Collaboration, Governance Management, Strategic Thinking, Brand Storytelling, Attention To Detail, Organizational Skills, Digital Branding, Content Strategy, Audience Research

Specialization
Candidates must possess a Tier 2 Moderate Risk Public Trust or an active Secret clearance and have a bachelor's degree in a related field. A minimum of 7 years of experience in brand strategy or management, particularly in federal or DoD environments, is required.

Experience Required
Minimum 5 year(s)

Production Artist at Harry's

New York, New York, United States - Full Time

Skills Needed
Production Artist, Adobe Creative Suite, Print Specifications, Color Management, Prototyping, Press Approvals, Packaging Design, Retail Displays, Graphic Design, Dielines, Litho Printing, Flexo Printing, Digital Printing, Color Profiles, Studio Skills, Attention To Detail

Specialization
Candidates should have 5+ years of experience as a Production Artist and expert knowledge of Adobe Creative Suite. A BFA/BA in Graphic Design or Media is preferred.

Experience Required
Minimum 5 year(s)

Direct Support Professional (DSP) Life Enrichment Program at Rise, Inc.

Saint Louis Park, Minnesota, United States - Full Time

Skills Needed
Direct Support, Personal Care, Medication Dispensing, Team Collaboration, Community Integration, Assistive Equipment, Role Modeling, Documentation, Transportation, Goal Setting, Activity Coordination, Flexibility, Calm Demeanor, Sensitivity, Training, Support

Specialization
A high school diploma is required, along with a willingness to learn and support individuals with disabilities. Experience with brain injuries and physical disabilities is preferred, but training is available for the right candidate.

Head of Customer Support at LineVision, Inc.

Boston, Massachusetts, United States - Full Time

Skills Needed
Customer Support Leadership, Support Operations, Incident Management, Technical Aptitude, Utility Operations, Scada Systems, Grid Management, Energy Technology, High Availability Systems, Support Tools, Process Improvement, Team Building, Training Programs, Customer Communication, Security Incident Management, Documentation

Specialization
The role requires 5+ years in customer support leadership, with experience in mission-critical environments. Familiarity with utility operations and support tools is ideal.

Experience Required
Minimum 5 year(s)

High School Teacher at ILAC

, , - Full Time

Skills Needed
Student Centered Approach, Inquiry Based Learning, Collaborative Teaching, Lesson Planning, Assessment And Evaluation, Diversity And Inclusion, Social Justice, Positive Relationships, Teaching English As A Second Language, Core Competencies, First Peoples Principles Of Learning, Humanities, Social Sciences, English, Education, Professional Practice

Specialization
Candidates must possess a B.C. Ministry of Education Certificate of Qualification and relevant post-secondary education. Experience in teaching Social Sciences, Humanities, or English is essential, with a commitment to best practices in education.

Experience Required
Minimum 2 year(s)

Board Certified Behavior Analyst (BCBA) at Bierman Autism Centers

Deerfield Township, Ohio, United States - Full Time

Skills Needed
Behavior Analysis, Communication, Organization, Critical Thinking, Problem Solving, Collaboration, Time Management, Detail Oriented, Flexibility, Integrity, Professionalism, Microsoft Office, Macos, Data Collection, Client Programming, Parent Training

Specialization
Candidates must have BCBA or BCBA-D certification and strong organizational and communication skills. Clinical experience in early intervention and behavior reduction is preferred.

Experience Required
Minimum 2 year(s)

Senior Customer Success Manager at S&P Global

Charlottesville, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

90732.0

Posted On

06 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Relationship Management, Data Analysis, Training Delivery, Salesforce, Consultative Sales, Client Feedback, Product Adoption, Market Trends, Campaign Strategies, Team Collaboration, Problem Solving, Communication Skills, Industry Specialization, User Adoption, Digital Engagement

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 10 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact: Lead proactive and innovative customer engagement initiatives in close collaboration with Marketing, Product, Account Management, and Sales teams. Cultivate strong relationships with power users and key stakeholders. Develop specialization in key industry verticals or customer segments. Stay attuned to client business objectives and market trends to identify tailored solutions. Deliver tailored training sessions (virtual/in-person) aligned to user roles and workflows. Continuously deepen understanding of Data & Research products and services, including new features and offerings. Act as a knowledge resource across the team by sharing best practices, campaign strategies, and leading special projects or initiatives. Drive user adoption and product usage growth through targeted campaigns, webinars, and one-on-one engagements. Maintain strong relationships across user personas. Analyze and evolve customer profiles within Salesforce, capturing key attributes such as departmental use, geographic presence, and business objectives. Partner with fellow CSMs to evaluate engagement across product areas and accounts, aligning on opportunities for coordinated outreach or specialization. Monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities Capture and synthesize client feedback, ensuring enhancement requests are routed to the appropriate product stakeholders. Influence product roadmaps by surfacing customer insights and trends. Evolve the digital customer engagement strategy to scale impact across the userbase. Leverage webinars, digital channels, automation tools, and data insights to drive product adoption. Leverage CRM and engagement platforms (e.g., Salesforce, ChurnZero) to plan, track, and optimize client interactions and campaigns. Compensation/Benefits Information: (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $70,817 to $90,732. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for a sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here. What We’re Looking For: Basic Required Qualifications: Bachelor's degree Strong MS office (Word, Excel, PowerPoint) skills 3-5 years work experience Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Additional Preferred Qualifications Bachelor's degree in Finance, Economics or related field preferred 3-5 years work experience in the financial services industry and/or in a sales/account management role Any knowledge of CRM systems (such as Salesforce, ChurnZero, SalesLoft), data analytics (Power BI), or research platforms would be advantageous Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The Senior Customer Success Manager will lead customer engagement initiatives and cultivate relationships with key stakeholders. They will also analyze customer profiles and monitor product usage to support account renewals and upsell opportunities.

Senior Customer Success Manager at S&P Global

Charlottesville, Virginia, United States - Full Time

Experience Required
Minimum 2 year(s)

Fleet Service Coach at Equipment Service Plus LLC

Joliet, Illinois, United States - Full Time

Experience Required
Minimum 10 year(s)

AI Engagement Manager/Director at C3.ai

Redwood City, California, United States - Full Time

Experience Required
Minimum 10 year(s)

Cook at Phoenix Senior Living

Canton, Georgia, United States - Full Time

OUSD Policy Analyst – Special Operations/Low Intensity Conflict at Red Gate Group

Arlington, Virginia, United States - Full Time

Experience Required
Minimum 2 year(s)

Direct Support Professional / Caregiver - Float Staff at Dungarvin

Portland, Oregon, United States - Full Time

Experience Required
Minimum 2 year(s)

Stage en Risk management at Sycomore Asset Management

Paris, Ile-de-France, France - Full Time

Skills Needed
Risk Management, Market Analysis, Performance Tracking, Financial Reporting, Data Management, Excel, Access, Vba, Python, Sql, Autonomy, Rigor

Pre-Admission Testing Assistant at Salt Creek Surgery Center

Westmont, Illinois, United States - Full Time

Virtual Data Entry Assistant (100% Remote) at Snapchant

Colorado Springs, Colorado, United States - Full Time

Skills Needed
Attention To Detail, Communication Skills, Organizational Skills, Time Management, Proactive Attitude, Teamwork, Adaptability, Reliability

Specialization
A high school diploma or equivalent is required, with basic computer and communication skills. Strong organizational abilities and a reliable work ethic are essential for this role.

Volunteer Coordinator at Francis House, Inc.

City of Syracuse, New York, United States - Full Time

Experience Required
Minimum 2 year(s)

Supply Technician III at UnityPoint Health

Rock Island, Illinois, United States - Full Time

Specialization
A high school degree or equivalent is required for this position. A valid driver's license is also necessary when driving any vehicle for work-related reasons.

Experience Required
Minimum 2 year(s)

PRN Hospice LPN at Illumia

Henderson, North Carolina, United States - Full Time

Experience Required
Minimum 2 year(s)

Board Certified Behavior Analyst (BCBA) at Bierman Autism Centers

Blue Ash, Ohio, United States - Full Time

Experience Required
Minimum 2 year(s)

Alterations Customer Service Representative at David's Bridal

Lafayette, Louisiana, United States - Full Time

Brand Strategist at DecisionPoint | Cortek

, , United States - Full Time

Experience Required
Minimum 5 year(s)

Production Artist at Harry's

New York, New York, United States - Full Time

Specialization
Candidates should have 5+ years of experience as a Production Artist and expert knowledge of Adobe Creative Suite. A BFA/BA in Graphic Design or Media is preferred.

Experience Required
Minimum 5 year(s)

Direct Support Professional (DSP) Life Enrichment Program at Rise, Inc.

Saint Louis Park, Minnesota, United States - Full Time

Head of Customer Support at LineVision, Inc.

Boston, Massachusetts, United States - Full Time

Specialization
The role requires 5+ years in customer support leadership, with experience in mission-critical environments. Familiarity with utility operations and support tools is ideal.

Experience Required
Minimum 5 year(s)

High School Teacher at ILAC

, , - Full Time

Experience Required
Minimum 2 year(s)

Board Certified Behavior Analyst (BCBA) at Bierman Autism Centers

Deerfield Township, Ohio, United States - Full Time

Specialization
Candidates must have BCBA or BCBA-D certification and strong organizational and communication skills. Clinical experience in early intervention and behavior reduction is preferred.

Experience Required
Minimum 2 year(s)