This is a re-advertisement of JC-478232. In order to be considered, you will need to re-apply to this advertisement.
Are you looking for fast-paced and challenging work in a contact center? Do you have compassion and enjoy helping others in need? If so, this position may be a great fit for your job search. Our contact center prides itself on providing superior customer service to the people of California, through telephone, email, facsimile, in person, and postal mail communications.
Under the direction of the Contact Center Supervisor, (Staff Services Manager I Supervisory), the incumbent serves as the initial point of contact for the Department using the Department’s Contact Center software and if applicable, at the district office. The incumbent screens inquiries and assists the general public, submits requests using the Department’s case management system and provides sensitive and detailed program information to complainants, respondents, attorneys, the general public, and other interested parties on civil rights pursuant to the Fair Employment and Housing Act, Unruh Civil Rights Act, Ralph Civil Rights Act, and the Disabled Persons Act.
Please let us know how you heard about our position by taking this brief survey.
You will find additional information about the job in the Duty Statement.
Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job.

• Requires daily use of a personal computer and related software applications at a workstation.
• Work under artificial lighting only.
• Requires ability to complete tasks that require reaching, bending, grasping, and making repetitive hand movements in the performance of daily duties.
• Requires prolonged sitting and or standing at a workstation for 6.5 to 7 hours per day.
• Requires ability to effectively handle stress.

Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

WE REVIEW YOUR JOB APPLICATION TO DETERMINE IF YOU MEET THE MINIMUM QUALIFICATIONS. PLEASE ENSURE TO PROVIDE DETAILED INFORMATION IN YOUR APPLICATION.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/15/2025

• Requires daily use of a personal computer and related software applications at a workstation.
• Work under artificial lighting only.
• Requires ability to complete tasks that require reaching, bending, grasping, and making repetitive hand movements in the performance of daily duties.
• Requires prolonged sitting and or standing at a workstation for 6.5 to 7 hours per day.
• Requires ability to effectively handle stress