Technology Business Manager

$180k - $190k + Super + Bonus

North Sydney / Hybrid

Permanent Position

We are seeking an experienced Technology Business Manager to take ownership of Technology Business Management across a large and evolving technology function within a leading, high performing financial services company that is continuing to grow.

This is a highly visible role sitting at the intersection of Technology and Finance. You will bring greater financial discipline, cost transparency and commercial insight across technology spend, workforce, vendors and services, while helping shape and further develop the Technology Business Management function as the organisation continues to grow.

About the Role

You will own the Technology cost model and provide clear, forward-looking visibility across technology opex, forecasting, workforce costs, vendor spend and service consumption. Working closely with Technology leadership, Finance, HR and Procurement, you will help cost-centre owners understand their budgets, explain variances and identify opportunities to improve efficiency and optimise costs.

This is not simply a reporting role. We are looking for someone who can take ownership, challenge existing ways of working and turn complex financial and operational data into meaningful insights and a clear commercial story. 

You will also have the opportunity to develop cost-to-serve measures and demonstrate the value Technology is delivering across the wider business, identifying where technology investment and automation are reducing costs and improving efficiency.

You will lead a small team of two and play a key role in bringing together Technology's financial processes, improving visibility and helping the function operate with greater commercial discipline and long-term financial visibility.

You will report into a Manager who was recently voted the best manager in the organisation, reflecting his fantastic management style and approachable, open personality. He is passionate about developing his people, giving them ownership and creating an environment where they are trusted to bring their own ideas and make an impact.

Key Responsibilities

• Own and manage the Technology cost model across multiple cost centres, including run costs, change and workforce expenditure
• Lead Technology budgeting, forecasting, month-end activities, accruals and variance analysis
• Provide clear financial visibility and forward-looking reporting to Technology leadership and cost-centre owners
• Develop and maintain cost-to-serve and unit-cost metrics across products, services and customer journeys
• Identify and model cost optimisation opportunities across vendors, cloud, technology services and infrastructure
• Manage and forecast Technology workforce costs across permanent, contractor and outsourced resources
• Maintain visibility of headcount, open roles, contractor extensions and workforce trends
• Provide commercial oversight of key Technology vendors, contracts and renewals
• Support vendor negotiations, benchmarking and commercial modelling alongside Procurement and other stakeholders
• Monitor cloud, infrastructure and technology consumption, including emerging areas such as AI
• Own Technology operational reporting and centralise reporting through Perdoo and other reporting tools
• Build meaningful dashboards and translate complex data into forward-looking insights to support Technology decision-making
• Run regular sessions with Technology leadership, educating cost-centre owners and supporting them to understand and manage their financial performance
• Lead and develop a small team of two

Essential Experience

• 5+ years' experience in Technology Business Management, IT Finance, Technology Commercial Management or a similar role
• Strong experience managing technology opex budgets, forecasting and variance analysis
• Solid understanding of financial concepts including accruals, opex, capex, amortisation and month-end processes
• Experience managing or providing oversight of Technology costs across multiple cost centres
• Experience forecasting and managing workforce costs across permanent, contractor and contingent workforces
• Strong financial analysis and reporting skills, with the ability to turn complex data into clear, meaningful insights and communicate the commercial story to senior stakeholders
• Experience with vendor management, contract renewals, commercial modelling and negotiation support
• Experience analysing Technology service costs, consumption and cost-to-serve
• Ability to work effectively between Technology and Finance and communicate financial information to non-financial stakeholders
• Strong stakeholder management and influencing skills, including the ability to challenge, educate and influence senior leaders
• A proactive, entrepreneurial and solution-oriented mindset, with the ability to challenge existing ways of working, identify opportunities and recommend practical solutions
• Experience leading or managing people
• Advanced Excel and reporting/dashboard capability
• Experience with TBM frameworks or certifications
• Experience with FinOps and technology consumption management
• Experience using Apptio or similar TBM tools
• Strong Power BI or similar dashboard and reporting capability
• Financial Services experience would be highly regarded, but is not essential