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Help Desk Manager at Bill.com

Draper, Utah, United States - Full Time

Skills Needed
Help Desk Management, Customer Support, Data Analysis, Team Leadership, Process Improvement, Technical Support, Saas Applications, Cross Functional Collaboration, Change Management, Communication Skills, Coaching Skills, Operational Excellence, It Best Practices, Onboarding Programs, Itil Framework, Fintech Knowledge

Specialization
Candidates should have 5-8 years of Help Desk experience, including 1-3 years in a leadership role. Experience in managing technical support teams in a fast-paced environment and strong data-driven problem-solving skills are essential.

Experience Required
Minimum 5 year(s)

Technical Project Manager at Shae Group

, , United States - Full Time

Skills Needed
Project Management, Ai Technologies, Software Development, Stakeholder Management, Technical Documentation, Cross Functional Coordination, Problem Solving, Attention To Detail, Collaboration Tools, Agile Methodologies, Client Facing Communication, Product Development Lifecycle, Saas, Api Integrations, Prompt Engineering, Low Code Platforms

Specialization
Candidates should have 3-5 years of experience managing AI and software development projects from concept to deployment. Strong experience with AI technologies and proficiency in project management tools is essential.

Experience Required
Minimum 2 year(s)

Retail Store Supervisor at Cresco Labs

Schaumburg, Illinois, United States - Full Time

Skills Needed
Customer Service, Team Leadership, Inventory Management, Problem Solving, Technical Skills, Communication, Interpersonal Skills, Persuasive Skills, Cannabis Knowledge, Compliance Standards, Coaching, Training, Sales Goals, Active Listening, Decision Making

Specialization
Candidates must have a high school diploma and 3-5 years of customer service experience, with at least 1 year in a leadership role preferred. Excellent communication and customer service skills are essential, along with the ability to learn and apply product-related information.

Experience Required
Minimum 2 year(s)

Technical Project Manager at Shae Group

Lagos, Lagos State, Nigeria - Full Time

Skills Needed
Project Management, Ai Technologies, Software Development, Stakeholder Management, Technical Documentation, Cross Functional Coordination, Problem Solving, Attention To Detail, Collaboration Tools, Agile Methodologies, Client Facing Communication, Product Development Lifecycle, Saas, Low Code Platforms, Prompt Engineering, Api Integrations

Specialization
Candidates should have 3-5 years of experience managing AI and software development projects. Strong experience with AI technologies and proficiency in project management tools is essential.

Experience Required
Minimum 2 year(s)

Technical Project Manager at Shae Group

, , Egypt - Full Time

Specialization
Candidates should have 3-5 years of experience managing AI and software development projects, with a proven ability to oversee the full product development lifecycle. Strong experience with AI technologies and proficiency in project management tools is essential.

Experience Required
Minimum 2 year(s)

Technical Project Manager at Shae Group

, , Nigeria - Full Time

Experience Required
Minimum 2 year(s)

Technical Project Manager at Shae Group

, , Poland - Full Time

Experience Required
Minimum 2 year(s)

Helpdesk Operator at AtkinsRalis

, , Qatar - Full Time

Skills Needed
Customer Support, Issue Resolution, Coordination, Documentation, Reporting, Compliance, Standards, Communication, Interpersonal Skills, Multitasking, Problem Solving, Fm Operations, Cafm Systems, Ms Office, Arabic, English

Specialization
Candidates should have a diploma or BSc degree in a relevant field and a minimum of 3 years of experience in the Facilities Management field. Fluency in Arabic and English, along with familiarity with CAFM systems, is also required.

Experience Required
Minimum 2 year(s)

Technical Project Manager at Shae Group

, , Colombia - Full Time

Skills Needed
Project Management, Ai Technologies, Software Development, Stakeholder Management, Technical Documentation, Cross Functional Coordination, Problem Solving, Attention To Detail, Collaboration Tools, Agile Methodologies, Client Facing Communication, Product Development Lifecycle, Saas, Low Code Platforms, Prompt Engineering, Api Integrations

Experience Required
Minimum 2 year(s)

Technical Project Manager at Shae Group

, , Vietnam - Full Time

Experience Required
Minimum 2 year(s)

Retail Assistant Store Manager at Cresco Labs

Winter Park, Florida, United States - Full Time

Skills Needed
Retail Management, Customer Service, Conflict Management, Team Leadership, Training, Coaching, Inventory Management, Sales Trends, Problem Solving, Communication, Interpersonal Skills, Technical Skills, Data Management, Regulatory Compliance, Employee Relations, Scheduling

Specialization
Candidates must have a high school diploma and 2-3 years of retail management experience, preferably in the cannabis industry. Strong customer service skills and the ability to train and manage a team are essential.

Experience Required
Minimum 2 year(s)

Technical Project Manager at Appex Innovation

Vienna, Virginia, United States - Full Time

Skills Needed
Project Leadership, Stakeholder Management, Scope Management, Schedule Management, Risk Management, Issue Management, Budget Oversight, Team Coordination, Methodology Adherence, Reporting, Quality Assurance, Agile, Scrum, Waterfall, Communication, Technical Acumen

Specialization
Candidates must have a minimum of 10-12 years of experience managing IT projects, preferably in financial services or regulated environments. A bachelor's degree in a related field and proficiency in project management tools and methodologies are also required.

Experience Required
Minimum 10 year(s)

Principal Machine Learning Engineer (AI Agents) at Palo Alto Networks

Santa Clara, California, United States - Full Time

Skills Needed
Machine Learning, Ai, Python, Sql, Nlp, Microservices, Gcp, Rag Systems, Model Evaluation, Ci/Cd, Data Analytics, Function Calling, Tool Execution, Context Management, Scalability, Observability

Specialization
Candidates should have 8+ years of experience in ML, data/analytics, and software engineering, with strong coding skills in Python and SQL. Preferred qualifications include expertise in LLMs, RAG systems, and experience with microservices on GCP.

Experience Required
Minimum 10 year(s)

Backend and System Engineer, Flows at Postman Inc

San Francisco, California, United States - Full Time

Skills Needed
Backend Development, Api Development, Node.Js, Golang, Kubernetes, Cloud Infrastructure, Aws, Gcp, Azure, Terraform, Cloudformation, Helm, Test Driven Development, Operational Excellence, Collaboration, System Integration

Specialization
Candidates must have 8+ years of experience in software development with a strong foundation in Node.js and/or Golang. Experience with Kubernetes and cloud infrastructure APIs is essential, along with a commitment to test-driven development and operational excellence.

Experience Required
Minimum 10 year(s)

Clinical Laboratory Technologist - Immunology at Labcorp

Burlington, North Carolina, United States - Full Time

Skills Needed
Clinical Laboratory Science, Immunology, Technical Procedures, Instrumentation, Problem Solving, Quality Control, Attention To Detail, Communication Skills, Organizational Skills, Computer Proficiency, Laboratory Information Systems, Preventative Maintenance, Specimen Processing, Personal Protective Equipment, Teamwork, Independent Work

Specialization
Candidates must have a Bachelor's degree in a relevant field, with previous clinical laboratory testing experience not required. ASCP or AMT certification is preferred, along with strong communication and organizational skills.

Account Executive, Healthcare & Life Sciences at Snowflake

, Tennessee, United States - Full Time

Skills Needed
Sales Experience, Healthcare Knowledge, Life Sciences Knowledge, Complex Sales Strategies, Data Warehousing, Business Intelligence, Data Science, Ai/Ml, Solution Based Selling, Presentation Skills, Listening Skills, Organization Skills, Contact Management, Client Relationship Management, Revenue Target Achievement, Cross Functional Collaboration

Specialization
Candidates should have 6+ years of sales experience in the enterprise market, particularly in Healthcare and Life Sciences. Proven ability to manage complex sales processes and achieve multi-million dollar revenue targets is essential.

Experience Required
Minimum 5 year(s)

Floating Maintenance Technician-FREE HEALTHCARE at WESTOVER PROPERTY MANAGEMENT COMPANY LP

Elsmere, Delaware, United States - Full Time

Skills Needed
Strong Work Ethic, Self Starter, Routine Maintenance, Preventative Maintenance, Hvac Repair, Electrical Repair, Plumbing Repair, Communication Skills, Teamwork, Safety Protocols, Basic Hand Tools, Power Tools, On Call Schedule, Customer Service, Inventory Management, Problem Solving

Specialization
The ideal candidate should have knowledge of building trade skills and the ability to perform routine maintenance. A reliable work ethic, valid driver's license, and dependable transportation are also essential.

Experience Required
Minimum 2 year(s)

Technicien chargé de travaux de maintenance industrielle F/H at RTE

Vernou-la-Celle-sur-Seine, Ile-de-France, France - Full Time

Skills Needed
Electrical Maintenance, Mechanical Maintenance, Hydraulic Maintenance, Safety Awareness, Teamwork, Autonomy, Reactivity, Technical Knowledge

Specialization
Candidates should have a Bac or Bac+2 in a technical field and possess knowledge in electrotechnics, electricity, mechanics, and hydraulics. A strong emphasis on safety and quality in interventions is required, along with the ability to work autonomously and as part of a team.

Senior Mechanical Engineer - Healthcare - P2S at Legence

Long Beach, California, United States - Full Time

Skills Needed
Mechanical Design, Hvac Design, Medical Gas Design, Plumbing Design, Project Management, Client Communication, Organizational Skills, Detail Oriented, Self Motivated, Interpersonal Skills, Computer Literacy, Presentation Skills, Budgeting, Scheduling, Planning, Specification Writing

Specialization
Candidates must have a Bachelor of Science in Mechanical Engineering and a Professional Engineer License. They should also have over 10 years of experience in mechanical design engineering, particularly in healthcare and related sectors.

Experience Required
Minimum 10 year(s)

Previous Customer Service Wanted at Serenity Mental Health

Henderson, Nevada, United States - Full Time

Skills Needed
Customer Service, Communication, Empathy, Support, Technical Care, Patient Interaction, Documentation, Growth Orientation

Specialization
Candidates should have at least 2 years of customer-facing experience and possess strong communication skills. A positive attitude and a passion for helping others are essential.

Experience Required
Minimum 2 year(s)

Help Desk Manager at Bill.com

Draper, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

134600.0

Posted On

30 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Management, Customer Support, Data Analysis, Team Leadership, Process Improvement, Technical Support, SaaS Applications, Cross-Functional Collaboration, Change Management, Communication Skills, Coaching Skills, Operational Excellence, IT Best Practices, Onboarding Programs, ITIL Framework, Fintech Knowledge

Industry

Software Development

Description

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Help Desk Manager and empower employees at all levels by leading IT support that enhances and streamlines our ways of working and collaboration. You'll design and implement customer-centric support systems, drive data-driven process innovation, and develop a team of specialists who provide reliable, empathetic, and high-quality technology assistance across the business. You’ll champion operational excellence by monitoring and evolving support systems, using analytics to proactively address recurring challenges, and owning onboarding and ongoing capability-building for the team. In this cross-functional role, you’ll work closely with IT, business, and company leaders, aligning support initiatives with organizational goals, anticipating technology needs, and ensuring our service delivery meets—and sets—industry standards for a fintech of BILL’s caliber. You’ll help shape a culture that values curiosity, diversity, and accountability, ensuring our Help Desk evolves alongside BILL’s rapid growth and dynamic challenges. Responsibilities: Lead and mentor the Help Desk team, creating a culture of accountability, growth, and customer focus Oversee daily operational support, ensuring prompt, high-quality ticket resolution, workload balance, and SLAs are consistently met or exceeded Analyze and act on support data and customer feedback to drive process enhancements and proactively address systemic issues Develop, track, and report on key performance metrics to optimize team effectiveness and service delivery Collaborate cross-functionally with IT, Infosec, Engineering, and business units to align Help Desk operations with company priorities and advance IT best practices Champion inclusive leadership and equitable practices, building trust and fostering an environment where all team members contribute and thrive Partner on new tools, SaaS applications, rollouts and change management, ensuring the team adapts to evolving fintech workflow We’d love to chat if you have: Minimum 5-8 years of Help Desk experience with 1-3 years in a leadership or management position Demonstrated experience managing technical support/help desk teams in a fast-paced, high-growth or SaaS environment Proven ability to develop team objectives, execute on key metrics, and drive continuous service improvement Data-driven problem-solving skills and a track record of using analytics for operational decision-making Experience supporting a range of desktop, network, and SaaS/cloud applications, with exposure to platforms such as Okta, Google Workspace, Slack, JIRA, Confluence, Salesforce, or Zoom Experience balancing priorities and managing support operations at scale, including cross-functional collaboration and change management Strong communication and coaching skills, with the ability to create inclusive, motivating team dynamics Desired Qualifications: Experience delivering and scaling onboarding/capability-building or training programs Familiarity with ITIL or similar service management frameworks, and awareness of fintech or regulated industry requirements The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $112,100—$134,600 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

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Responsibilities

Lead and mentor the Help Desk team to ensure high-quality ticket resolution and operational support. Collaborate with various departments to align Help Desk operations with company priorities and enhance service delivery.

Help Desk Manager at Bill.com

Draper, Utah, United States - Full Time

Experience Required
Minimum 5 year(s)

Technical Project Manager at Shae Group

, , United States - Full Time

Experience Required
Minimum 2 year(s)

Retail Store Supervisor at Cresco Labs

Schaumburg, Illinois, United States - Full Time

Experience Required
Minimum 2 year(s)

Technical Project Manager at Shae Group

Lagos, Lagos State, Nigeria - Full Time

Skills Needed
Project Management, Ai Technologies, Software Development, Stakeholder Management, Technical Documentation, Cross Functional Coordination, Problem Solving, Attention To Detail, Collaboration Tools, Agile Methodologies, Client Facing Communication, Product Development Lifecycle, Saas, Low Code Platforms, Prompt Engineering, Api Integrations

Experience Required
Minimum 2 year(s)

Technical Project Manager at Shae Group

, , Egypt - Full Time

Experience Required
Minimum 2 year(s)

Technical Project Manager at Shae Group

, , Nigeria - Full Time

Experience Required
Minimum 2 year(s)

Technical Project Manager at Shae Group

, , Poland - Full Time

Experience Required
Minimum 2 year(s)

Helpdesk Operator at AtkinsRalis

, , Qatar - Full Time

Experience Required
Minimum 2 year(s)

Technical Project Manager at Shae Group

, , Colombia - Full Time

Skills Needed
Project Management, Ai Technologies, Software Development, Stakeholder Management, Technical Documentation, Cross Functional Coordination, Problem Solving, Attention To Detail, Collaboration Tools, Agile Methodologies, Client Facing Communication, Product Development Lifecycle, Saas, Low Code Platforms, Prompt Engineering, Api Integrations

Experience Required
Minimum 2 year(s)

Technical Project Manager at Shae Group

, , Vietnam - Full Time

Experience Required
Minimum 2 year(s)

Retail Assistant Store Manager at Cresco Labs

Winter Park, Florida, United States - Full Time

Experience Required
Minimum 2 year(s)

Technical Project Manager at Appex Innovation

Vienna, Virginia, United States - Full Time

Experience Required
Minimum 10 year(s)

Principal Machine Learning Engineer (AI Agents) at Palo Alto Networks

Santa Clara, California, United States - Full Time

Experience Required
Minimum 10 year(s)

Backend and System Engineer, Flows at Postman Inc

San Francisco, California, United States - Full Time

Experience Required
Minimum 10 year(s)

Clinical Laboratory Technologist - Immunology at Labcorp

Burlington, North Carolina, United States - Full Time

Account Executive, Healthcare & Life Sciences at Snowflake

, Tennessee, United States - Full Time

Experience Required
Minimum 5 year(s)

Floating Maintenance Technician-FREE HEALTHCARE at WESTOVER PROPERTY MANAGEMENT COMPANY LP

Elsmere, Delaware, United States - Full Time

Experience Required
Minimum 2 year(s)

Technicien chargé de travaux de maintenance industrielle F/H at RTE

Vernou-la-Celle-sur-Seine, Ile-de-France, France - Full Time

Skills Needed
Electrical Maintenance, Mechanical Maintenance, Hydraulic Maintenance, Safety Awareness, Teamwork, Autonomy, Reactivity, Technical Knowledge

Senior Mechanical Engineer - Healthcare - P2S at Legence

Long Beach, California, United States - Full Time

Experience Required
Minimum 10 year(s)

Previous Customer Service Wanted at Serenity Mental Health

Henderson, Nevada, United States - Full Time

Skills Needed
Customer Service, Communication, Empathy, Support, Technical Care, Patient Interaction, Documentation, Growth Orientation

Specialization
Candidates should have at least 2 years of customer-facing experience and possess strong communication skills. A positive attitude and a passion for helping others are essential.

Experience Required
Minimum 2 year(s)