ABOUT EMIRATES NBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

EDUCATIONAL BACKGROUND:

• Minimum bachelor’s degree in any field

SKILLS / WORK EXPERIENCE

• Previous experience in leading a team in a banking process.
• Advanced problem-Solving skills
• Excellent Knowledge of MIS systems
• Excellent Knowledge of MS Office

ABOUT THE ROLE

• Oversee end-to-end Service processes for all in scope areas and ensure they are running smoothly and are following external and internal policies and procedures.
• Manage high quality delivery as per the defined and agreed SLAs.
• Help drive overall Service-Related Metrics by giving transparency to the stakeholders on complaints analytics.
• Manage key stakeholders within the Group.
• Live by and promote Services values across the organization.
• Drive Innovation and Critical Thinking within the team for continuous improvement.