BRENNAN. WHERE TRUE PERFORMANCE THRIVES.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

WHAT SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

• Minimum of 2 years IT experience
• Reasonable experience in common business applications, especially Microsoft Office suite of products Including Office365
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proven ability to work within and across teams
• Industry based certifications
• Installation and management of peripheral devices
• User account maintenance
• Desktop and End User Support
• Ability to service on Site Contracted Requirements
  Note: As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.
  Brennan is an equal opportunity employer

THE ROLE

As part of our continued growth, Brennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Canberra.
As a key member of the Managed Services team, you will be providing onsite and remote 1st-level support to our Managed Services client in Canberra. This role requires the candidate to be on-site five days a week. The candidate must have their own license and car with a strong willingness to talk to customers face to face. The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.
Having a NV1 Clearance or the ability to have one will be highly desirable. As a result, they must be an Australian citizen for the role.

YOUR DAY-TO-DAY RESPONSIBILITIES:

• Provide L1 support for service delivery teams and resolve technical issues
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
• Proactively managing our client’s IT environments
• Conducting problem management to ensure the root cause of issues is addressed
• Take ownership of your assigned clients, and ensure we deliver excellence in customer service
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Maintain effective communications with your clients