WHAT WE’RE LOOKING FOR

· Proficient in Windows Server (2016–2022), Hyper-V, AD, Group Policy, DHCP, MFA.
· Skilled in Microsoft 365, Azure, SharePoint, Teams, Windows 10/11, and Google G Suite.
· Experienced with switches, VLANs, wireless tech, MDM, and school systems like CCTV and signage.
· Effective communicator with excellent problem-solving and mentoring abilities.
· Calm, organised, flexible, and able to travel with a full driving licence.

WHY JOIN HFL EDUCATION?

· Strategic influence – shape the future of IT in schools and trusts
· Client-facing impact – build long-term relationships and deliver real value
· Professional growth – work alongside expert teams and access ongoing development
· Hybrid working – flexible mix of office, remote, and onsite engagement
· Purpose-driven work – support education through technology
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. The ability to reach different locations by car will be essential for this role. You would need access to a car and have a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family-friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline. You can also contact Bharat Desia who would be happy to arrange a mutually convenient time for an informal chat if you email bharat.desia@hfleducation.org with your availability.

ABOUT THE ROLE

This role is primarily based at a secondary school in St Albans, acting as the senior escalation point for the school and its onsite technician. You’ll manage the network, resolve technical issues, and ensure IT systems support teaching, learning, and administration. While mainly site-based, you’ll also work as part of our Technology in Schools (TiS) team, providing hands-on support to other schools in Hertfordshire when needed. If time allows or if contracts change your responsibilities may expand to include additional sites or projects such as network and Wi-Fi installations, Cloud solutions, and occasional remote service desk support. Some out-of-hours work may be required to keep systems running smoothly during the school day.

WHAT YOU’LL BE DOING

· Deliver on-site and remote IT support for schools, ensuring smooth operation and maintenance of Windows, iOS, and Google devices.
· Act as the first point of contact for customer support tickets, resolving issues promptly and escalating when necessary to ensure timely resolution.
· Configure and deploy hardware and software including workstations, tablets, laptops, drivers, and printers, tailored to school environments.
· Support Office 365 administration, including user management, email setup, license allocation, and basic troubleshooting.
· Collaborate effectively with customers, internal teams, and third parties to maintain high service standards and strengthen customer relationships.