Pie’s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
The Payroll Partner Service Specialist is a key role for Pie’s Payroll Partner team. This position serves as a comprehensive customer service team member who handles the full spectrum of customer issues—from routine inquiries to complex escalations—and resolves concerns and requests from payroll partners and insureds.

EDUCATION & EXPERIENCE:

• A high school diploma or GED is required
• Associate degree, trade or technical school certificates, or bachelor’s degrees are preferred
• 1+ year in a high-volume customer contact environment is required
• 1+ year of insurance customer service, administrative, or sales experience is preferred
• Payroll Partner customer service experience is highly preferred

SKILLS & COMPETENCIES:

• Communication: Proficient communication skills to build strong and lasting relationships; able to clearly, concisely, and empathetically communicate with customers both verbally and in written form, even in times of conflict
• Problem-Solving: Demonstrated ability to resolve simple to complex problems quickly and effectively with varying levels of guidance; can think ahead and identify hidden obstacles
• Technical Knowledge: Strongly demonstrated knowledge about work products with ability to complete requests with advanced speed, accuracy, and consistency—reducing hand-offs wherever possible
• Adaptability: Ability to adapt and be flexible to change with a growth mindset
• Collaboration: Strong ability to work in a dynamic team environment, develop and sustain collaborative working relationships, consider stakeholder needs, and fully commit to decisions made
• Leadership Development: Ability to develop and train new or existing team members on systems and processes
• Systems Experience: G-Suite Tools, Salesforce, Payment Processing Systems, and Slack are highly preferred
  The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.