GENERAL SUMMARY:

As a Guest Service Manager at AC Hotels by Marriott, you will oversee all aspects of front office operations, ensuring a seamless and sophisticated guest experience that aligns with AC Hotels refined, European-inspired service philosophy. You will lead the front desk team, handle guest concerns, and drive service excellence while maintaining brand standards. Your role is essential in creating a welcoming, professional, and effortless hospitality experience for every guest.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required; a degree in hospitality management is preferred.
• Previous experience in front office, guest services, or hotel management required.
• Strong knowledge of hotel operations, reservations, and front desk procedures.
• Experience with Marriott property management systems (e.g., Opera, Fosse, GXP) is an asset.
• Ability to work independently and collaboratively in a fast-paced environment.

PHYSICAL REQUIREMENTS:

• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to lift and carry up to 25 lbs as needed.
• Requires writing, standing, sitting, walking, repetitive motions, listening, and visual acuity.
• Manual dexterity to operate front desk and office equipment.
• Our organization is an employer aware of professional fairness and committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is used for the purpose of lightening the text. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected by provincial or federal laws.