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Hospitality Jobs in Germany

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Reservation Supervisor*in (m/w/d) – Ibis Styles München Airport (m/w/d) at Accor
Oberding, Bavaria, Germany - Full Time
Skills Needed
Reservation Management, Revenue Management, Hotel Software Proficiency, Channel Management, Customer Service, Analytical Thinking, Organizational Skills, German Language, English Language, Communication Skills, Teamwork, Complaint Management
Specialization
Requires a completed degree in hospitality or a comparable qualification and several years of professional experience in reservations or front office, preferably within chain hotels. Proficiency in PMS and channel management systems like Opera or TARS, along with strong German and English skills, is essential.
Experience Required
Minimum 2 year(s)
Commis de Cuisine NENI (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Culinary Arts, Live Cooking, International Cuisine, Kitchen Maintenance, Food Preparation, Teamwork, Professionalism
Specialization
You must have completed a professional culinary apprenticeship and possess a passion for learning new food concepts. A strong character, patience, and the ability to work well within an international team are essential.
Demichef de Rang NENI (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Gastronomy, Customer Service, Table Service, Teamwork, Communication, Professionalism, Food And Beverage Service
Specialization
Candidates must have completed a professional culinary or hospitality education and possess initial experience in the gastronomy sector. A passion for food, drinks, and working with people is essential for this role.
Room Attendant 房務員 at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Leipzig, Saxony, Germany - Full Time
Skills Needed
Housekeeping, Cleaning, Attention To Detail, Time Management, Physical Stamina, Communication, Safety Compliance, Customer Service
Specialization
Candidates must be able to stand, walk, and move for extended periods and possess the physical ability to lift, carry, push, or pull objects weighing up to 50 pounds. Professionalism in communication, personal appearance, and adherence to company policies is required.
Reservation Agent (m/w/d) – Ibis Styles München Airport (m/w/d) at Accor
Oberding, Bavaria, Germany - Full Time
Skills Needed
Hotel Reservation, Opera Pms, Ms Office, Customer Service, German Language, English Language, Room Allocation, Administrative Tasks, Budgeting Support, Guest Relations
Specialization
Requires a degree in hotel management or equivalent professional experience in hotel reservations. Proficiency in Opera PMS, MS Office, and fluency in both German and English are essential.
Experience Required
Minimum 2 year(s)
Growth Marketing Lead- Germany at Mindspace
Munich, Bavaria, Germany - Full Time
Skills Needed
Growth Marketing, People Management, Performance Marketing, Lead Generation, Crm Management, Market Analysis, Go To Market Strategy, Budget Optimization, Campaign Management, Stakeholder Communication, Digital Marketing, Offline Marketing
Specialization
Requires over 7 years of marketing experience, proven people management skills, and fluency in both German and English. A bachelor's degree and experience in online advertising and lead generation are mandatory.
Experience Required
Minimum 5 year(s)
Demichef de Rang NENI (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Service Excellence, Gastronomy, Teamwork, Customer Service, Food And Beverage Knowledge, Operational Efficiency, Professionalism
Specialization
You must have completed a professional culinary or hospitality education and possess initial experience in the gastronomy sector. A passion for working with people and a strong interest in high-quality food and beverage concepts are essential.
Line Cook (m/w/d) - Casual at Radisson Hotel Group
Stuttgart, Baden-Württemberg, Germany - Full Time
Skills Needed
Cooking, Kitchen Operations, Food Quality Control, Hygiene Standards, Teamwork, Guest Service, Time Management, Inventory Monitoring, Communication, Digital Tool Proficiency
Specialization
Candidates should have a hands-on mentality, passion for gastronomy, and basic German language skills. While kitchen experience is an advantage, it is not mandatory for this position.
Line Cook (m/w/d) - Casual at Radisson Hotel Group
Stuttgart, Baden-Württemberg, Germany - Full Time
Skills Needed
Cooking, Kitchen Operations, Quality Control, Hygiene Standards, Teamwork, Guest Service, Time Management, Communication, Digital Tool Proficiency, Problem Solving
Specialization
Candidates should have a hands-on mentality, a passion for gastronomy, and basic German language skills. While previous kitchen experience is an advantage, it is not strictly required.
F&B Supervisor (/m/w/d) at Radisson Hotel Group
Dusseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
F&B Management, Staff Training, Guest Experience, Inventory Control, Hygiene And Safety Standards, Complaint Management, German Language, English Language, Leadership, Communication Skills, Digital Tool Proficiency, Event Organization
Specialization
Requires experience in F&B or service with strong leadership skills and a passion for hospitality. Proficiency in German and English, along with the ability to use digital tools, is essential.
Experience Required
Minimum 2 year(s)
Aushilfe Frühstückskoch/köchin (m/w/d) - Courtyard by Marriott Oberpfaffenh at Borealis Hotel Group
Gilching, Bavaria, Germany - Full Time
Skills Needed
Cooking Experience, German Language Skills, English Language Skills, Teamwork, Positive Attitude, Communication Skills
Specialization
Candidates should have some cooking experience and good communication skills in both German and English. A positive attitude and enjoyment of teamwork are also essential.
Servicemitarbeiter/in (m/w/d) at Accor
Regensburg, Bavaria, Germany - Full Time
Skills Needed
Guest Service, Bar Service, Restaurant Service, Banquet Service, Mise En Place, German Language, English Language, Teamwork, Stress Management, Independent Working
Specialization
Requires vocational training in hotel or restaurant management or relevant practical experience. Candidates must be friendly, organized, and proficient in both German and English.
Experience Required
Minimum 2 year(s)
Accounting Supervisor - Hoi An Marriott Resort and Spa at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Berlin, , Germany - Full Time
Skills Needed
Financial Reporting, Account Reconciliation, Payroll Processing, Audit, General Ledger, Invoicing, Period End Closing, Financial Analysis, Vendor Management, Supervisory Skills, Data Entry, Professional Communication
Specialization
Candidates should have a high school diploma or G.E.D. equivalent. At least one year of related work experience is preferred, though no prior supervisory experience is required.
Frühstücksservice Agent (m/w/d) - Teilzeit (20Std.) at Radisson Hotel Group
Münster, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Customer Service, Breakfast Service, Teamwork, Communication, Professionalism, Enthusiasm
Specialization
The ideal candidate is a morning person with a positive attitude and a passion for working with people. You should be enthusiastic, reliable, and enjoy collaborating within a team environment.
Bartender (m/f/d) at Accor
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Mixology, Guest Relations, Bar Organization, Shift Planning, Team Motivation, Hospitality Management
Specialization
Requires completed vocational training in gastronomy or hospitality and previous bar experience. Candidates should be passionate about bar culture and possess strong character and motivational skills.
Experience Required
Minimum 2 year(s)
Bartender - Part Time (m/f/d) at Accor
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Bartending, Guest Service, Bar Organization, Staff Motivation, Teamwork, Time Management
Specialization
Candidates should have completed a hotel and catering course and possess experience in a bar setting. A strong personality, ability to motivate staff, and a passion for the hospitality industry are essential.
Night Audit in Teilzeit (m/w/d) DO & CO Hotel München at DO & CO AG
München, Brandenburg, Germany - Full Time
Skills Needed
Guest Service, Protel Air Software, Check In, Check Out, Cash Closing, Daily Closing, Communication, German, English, Team Spirit, Reliability, Administrative Tasks, Guest Needs Perception, Independent Work
Specialization
Candidates must have confident and experienced handling of international guests and possess fluent communication skills in both German and English. Essential qualities include team spirit, reliability, affinity for administrative tasks, a good sense for guest needs, and the ability to work securely and independently.
Front Office Manager (m/w/d) at The Cloud One
Berlin, , Germany - Full Time
Skills Needed
Team Leadership, Guest Experience Management, Reservation Management, Staff Scheduling, Coaching, Budget Monitoring, Quality Management, Customer Service, German Language, English Language, Communication Skills, Hospitality Management
Specialization
Candidates should have a background in hospitality, gastronomy, or tourism, or be interested in a career change. Strong leadership qualities, service orientation, and fluency in German and English are required.
Experience Required
Minimum 2 year(s)
Reservation Agent (m/w/d) at Accor
Oberding, Bavaria, Germany - Full Time
Skills Needed
Hotel Reservation, Opera Cloud, Opera Pms, Ms Office, Customer Service, German Language, English Language, Administrative Tasks, Budgeting Support, Guest Relations
Specialization
Requires a degree in hotel management or equivalent professional experience in hotel reservations. Proficiency in Opera PMS, MS Office, and fluency in both German and English are essential.
Experience Required
Minimum 2 year(s)
Night Audit (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Night Audit, Front Desk Operations, Guest Relations, Cash Handling, Security Monitoring, English Fluency, Communication, Problem Solving
Specialization
The ideal candidate has relevant professional experience and is fluent in English. A proactive personality, strong communication skills, and a customer-oriented mindset are essential for this role.
Reservation Supervisor*in (m/w/d) – Ibis Styles München Airport (m/w/d) at Accor
Oberding, Bavaria, Germany -
Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Reservation Management, Revenue Management, Hotel Software Proficiency, Channel Management, Customer Service, Analytical Thinking, Organizational Skills, German Language, English Language, Communication Skills, Teamwork, Complaint Management

Industry

Hospitality

Description
Unternehmensbeschreibung Für das neu eröffnete Ibis Styles Hotel am Flughafen München suchen wir einen organisierten Allrounder in der Reservierung als Reservation Supervisor (m/w/d). Im neuen ibis Styles direkt am Flughafen München erwartet Sie ein modernes Design, das von der Isar inspiriert ist und die Natur aufgreift. Wald und Wasser sind die zentralen Themen, sichtbar in der blaugrünen Fassade, die an das Farbenspiel bayerischer Auwälder erinnert. Herzstück ist die offene Lobby, in der sich unser Restaurant ISAR GARDEN mit Terrasse, sowie Bar, Coworking Spaces, Foodmarket und Kinderbereich befinden. Das Hotel verfügt auch über einen vollständig ausgestatten Fitnessraum. Unser Hotel liegt direkt am Münchener Flughafen und ist optimal an den öffentlichen Nahverkehr angebunden. Sie erreichen uns in wenigen Minuten mit dem Bus 635 oder den S-Bahn-Linien S8 und S1 - schnell, bequem und unkompliziert. Was wir bieten: Grow, learn and enjoy Teilnahme an den Weiterbildungsmöglichkeiten der Accor Academy Nutze die Gelegenheit, innerhalb der Region oder weltweit zu wachsen Durch unsere Corporate Social Responsibility-Aktivitäten kannst du zu unserer lokalen Gemeinschaft beitragen und einen Unterschied machen Profitiere von unserer All Heartist Card und dem Angebot von speziellen Mitarbeiterpreisen und anderen Vorteilen in ACCOR Hotels weltweit Attraktives Vergütungspaket Stellenbeschreibung Was Dich erwartet: Mitverantwortung für den Reservierungsbereich: Sicherstellung eines professionellen und effizienten Buchungsablaufs für Einzelgäste, Gruppen und Firmenkunden Bearbeitung von Reservierungsanfragen via Telefon, E-Mail und Online-Portale – von der Angebotserstellung über Vertragsprüfung bis hin zur Bestätigung Optimierung der Auslastung: enge Abstimmung mit Revenue Management und Sales zur Preisgestaltung, Verfügbarkeitssteuerung und Umsetzung von Vertriebsstrategien, in enger Zusammenarbeit mit der Reservation Manager; Mitarbeit bei der Koordination von Gruppenbuchungen inklusive Erstellung von Angeboten, Verträgen und Rooming Lists sowie Abstimmung mit anderen Abteilungen (z. B. F&B, Front Office) Kontinuierliche Pflege und Aktualisierung der Hotelsoftware, PMS und Channel-Management-Systeme (z. B. Opera, TARS oder ähnliche Systeme) Überwachung der Buchungskanäle (GDS, OTAs, Website) und Sicherstellung der korrekten Raten- und Verfügbarkeitsdarstellung Mitarbeiter bei der Reporting & Analyse: Erstellung von Statistiken, Forecasts und Auswertungen zur Unterstützung der Hotelleitung bei strategischen Entscheidungen Schnittstelle zwischen den Abteilungen: enge Zusammenarbeit mit Rezeption, Sales und Marketing, um einen reibungslosen Gästeservice sicherzustellen Unterstützung beim Beschwerdemanagement im Reservierungsbereich: Bearbeitung spezieller Gästeanliegen und lösungsorientierte Kommunikation Dein Team und Arbeitsumfeld: Auf Dich wartet ein motiviertes Hotelteam, welches sich gegenseitig flexibel unterstützt. Unser Ziel ist es jedem Gast einen unvergesslichen Aufenthalt zu gestalten. Qualifikationen Was Du mitbringst: Abgeschlossene Ausbildung in der Hotellerie oder vergleichbare Qualifikation Mehrjährige Berufserfahrung im Bereich Reservierung/Front Office, vorzugsweise in der Kettenhotellerie Fundierte Kenntnisse in Hotelsoftware, PMS und Channel-Management-Systemen (Opera, TARS oder vergleichbar) Gute Deutsch- und Englischkenntnisse in Wort und Schrift, weitere Sprachen sind ein Plus Analytisches Denkvermögen, Organisationstalent und eine strukturierte Arbeitsweise Kommunikationsstärke, Teamgeist und Leidenschaft für Gästeservice Zusätzliche Informationen Unser Engagement für Diversity & Inclusion Wir sind ein inklusives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, einzustellen und zu fördern. Gründe für Accor zu arbeiten? Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir sind 360.000 Talente, die Menschen in den Mittelpunkt unseres Handelns stellen und echte Leidenschaft für Service und Leistung jenseits der Grenzen fördern. Sich Accor anzuschließen, bedeutet sich auf eine einzigartige Lebensreise zu begeben, um sich die Gastfreundschaft von morgen vorzustellen. Tun Sie, was Sie lieben, engagieren Sie sich für die Welt und wagen Sie es, den Status quo in Frage zu stellen! #BELIMITLESS Weitere Informationen finden Sie unter: https://careers.accor.com/ Kategorie: Verwaltung & Support Beschäftigungsverhältnis: unbefristet Beschäftigungsart: Vollzeit

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Responsibilities
Oversee the reservation process for individual, group, and corporate guests while optimizing occupancy in coordination with Revenue Management and Sales. Manage booking channels, maintain hotel software systems, and provide reporting and analysis to support strategic hotel management decisions.
Reservation Supervisor*in (m/w/d) – Ibis Styles München Airport (m/w/d) at Accor
Oberding, Bavaria, Germany - Full Time
Skills Needed
Reservation Management, Revenue Management, Hotel Software Proficiency, Channel Management, Customer Service, Analytical Thinking, Organizational Skills, German Language, English Language, Communication Skills, Teamwork, Complaint Management
Specialization
Requires a completed degree in hospitality or a comparable qualification and several years of professional experience in reservations or front office, preferably within chain hotels. Proficiency in PMS and channel management systems like Opera or TARS, along with strong German and English skills, is essential.
Experience Required
Minimum 2 year(s)
Commis de Cuisine NENI (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Culinary Arts, Live Cooking, International Cuisine, Kitchen Maintenance, Food Preparation, Teamwork, Professionalism
Specialization
You must have completed a professional culinary apprenticeship and possess a passion for learning new food concepts. A strong character, patience, and the ability to work well within an international team are essential.
Demichef de Rang NENI (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Gastronomy, Customer Service, Table Service, Teamwork, Communication, Professionalism, Food And Beverage Service
Specialization
Candidates must have completed a professional culinary or hospitality education and possess initial experience in the gastronomy sector. A passion for food, drinks, and working with people is essential for this role.
Room Attendant 房務員 at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Leipzig, Saxony, Germany - Full Time
Skills Needed
Housekeeping, Cleaning, Attention To Detail, Time Management, Physical Stamina, Communication, Safety Compliance, Customer Service
Specialization
Candidates must be able to stand, walk, and move for extended periods and possess the physical ability to lift, carry, push, or pull objects weighing up to 50 pounds. Professionalism in communication, personal appearance, and adherence to company policies is required.
Reservation Agent (m/w/d) – Ibis Styles München Airport (m/w/d) at Accor
Oberding, Bavaria, Germany - Full Time
Skills Needed
Hotel Reservation, Opera Pms, Ms Office, Customer Service, German Language, English Language, Room Allocation, Administrative Tasks, Budgeting Support, Guest Relations
Specialization
Requires a degree in hotel management or equivalent professional experience in hotel reservations. Proficiency in Opera PMS, MS Office, and fluency in both German and English are essential.
Experience Required
Minimum 2 year(s)
Growth Marketing Lead- Germany at Mindspace
Munich, Bavaria, Germany - Full Time
Skills Needed
Growth Marketing, People Management, Performance Marketing, Lead Generation, Crm Management, Market Analysis, Go To Market Strategy, Budget Optimization, Campaign Management, Stakeholder Communication, Digital Marketing, Offline Marketing
Specialization
Requires over 7 years of marketing experience, proven people management skills, and fluency in both German and English. A bachelor's degree and experience in online advertising and lead generation are mandatory.
Experience Required
Minimum 5 year(s)
Demichef de Rang NENI (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Service Excellence, Gastronomy, Teamwork, Customer Service, Food And Beverage Knowledge, Operational Efficiency, Professionalism
Specialization
You must have completed a professional culinary or hospitality education and possess initial experience in the gastronomy sector. A passion for working with people and a strong interest in high-quality food and beverage concepts are essential.
Line Cook (m/w/d) - Casual at Radisson Hotel Group
Stuttgart, Baden-Württemberg, Germany - Full Time
Skills Needed
Cooking, Kitchen Operations, Food Quality Control, Hygiene Standards, Teamwork, Guest Service, Time Management, Inventory Monitoring, Communication, Digital Tool Proficiency
Specialization
Candidates should have a hands-on mentality, passion for gastronomy, and basic German language skills. While kitchen experience is an advantage, it is not mandatory for this position.
Line Cook (m/w/d) - Casual at Radisson Hotel Group
Stuttgart, Baden-Württemberg, Germany - Full Time
Skills Needed
Cooking, Kitchen Operations, Quality Control, Hygiene Standards, Teamwork, Guest Service, Time Management, Communication, Digital Tool Proficiency, Problem Solving
Specialization
Candidates should have a hands-on mentality, a passion for gastronomy, and basic German language skills. While previous kitchen experience is an advantage, it is not strictly required.
F&B Supervisor (/m/w/d) at Radisson Hotel Group
Dusseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
F&B Management, Staff Training, Guest Experience, Inventory Control, Hygiene And Safety Standards, Complaint Management, German Language, English Language, Leadership, Communication Skills, Digital Tool Proficiency, Event Organization
Specialization
Requires experience in F&B or service with strong leadership skills and a passion for hospitality. Proficiency in German and English, along with the ability to use digital tools, is essential.
Experience Required
Minimum 2 year(s)
Aushilfe Frühstückskoch/köchin (m/w/d) - Courtyard by Marriott Oberpfaffenh at Borealis Hotel Group
Gilching, Bavaria, Germany - Full Time
Skills Needed
Cooking Experience, German Language Skills, English Language Skills, Teamwork, Positive Attitude, Communication Skills
Specialization
Candidates should have some cooking experience and good communication skills in both German and English. A positive attitude and enjoyment of teamwork are also essential.
Servicemitarbeiter/in (m/w/d) at Accor
Regensburg, Bavaria, Germany - Full Time
Skills Needed
Guest Service, Bar Service, Restaurant Service, Banquet Service, Mise En Place, German Language, English Language, Teamwork, Stress Management, Independent Working
Specialization
Requires vocational training in hotel or restaurant management or relevant practical experience. Candidates must be friendly, organized, and proficient in both German and English.
Experience Required
Minimum 2 year(s)
Accounting Supervisor - Hoi An Marriott Resort and Spa at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Berlin, , Germany - Full Time
Skills Needed
Financial Reporting, Account Reconciliation, Payroll Processing, Audit, General Ledger, Invoicing, Period End Closing, Financial Analysis, Vendor Management, Supervisory Skills, Data Entry, Professional Communication
Specialization
Candidates should have a high school diploma or G.E.D. equivalent. At least one year of related work experience is preferred, though no prior supervisory experience is required.
Frühstücksservice Agent (m/w/d) - Teilzeit (20Std.) at Radisson Hotel Group
Münster, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Customer Service, Breakfast Service, Teamwork, Communication, Professionalism, Enthusiasm
Specialization
The ideal candidate is a morning person with a positive attitude and a passion for working with people. You should be enthusiastic, reliable, and enjoy collaborating within a team environment.
Bartender (m/f/d) at Accor
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Mixology, Guest Relations, Bar Organization, Shift Planning, Team Motivation, Hospitality Management
Specialization
Requires completed vocational training in gastronomy or hospitality and previous bar experience. Candidates should be passionate about bar culture and possess strong character and motivational skills.
Experience Required
Minimum 2 year(s)
Bartender - Part Time (m/f/d) at Accor
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Bartending, Guest Service, Bar Organization, Staff Motivation, Teamwork, Time Management
Specialization
Candidates should have completed a hotel and catering course and possess experience in a bar setting. A strong personality, ability to motivate staff, and a passion for the hospitality industry are essential.
Night Audit in Teilzeit (m/w/d) DO & CO Hotel München at DO & CO AG
München, Brandenburg, Germany - Full Time
Skills Needed
Guest Service, Protel Air Software, Check In, Check Out, Cash Closing, Daily Closing, Communication, German, English, Team Spirit, Reliability, Administrative Tasks, Guest Needs Perception, Independent Work
Specialization
Candidates must have confident and experienced handling of international guests and possess fluent communication skills in both German and English. Essential qualities include team spirit, reliability, affinity for administrative tasks, a good sense for guest needs, and the ability to work securely and independently.
Front Office Manager (m/w/d) at The Cloud One
Berlin, , Germany - Full Time
Skills Needed
Team Leadership, Guest Experience Management, Reservation Management, Staff Scheduling, Coaching, Budget Monitoring, Quality Management, Customer Service, German Language, English Language, Communication Skills, Hospitality Management
Specialization
Candidates should have a background in hospitality, gastronomy, or tourism, or be interested in a career change. Strong leadership qualities, service orientation, and fluency in German and English are required.
Experience Required
Minimum 2 year(s)
Reservation Agent (m/w/d) at Accor
Oberding, Bavaria, Germany - Full Time
Skills Needed
Hotel Reservation, Opera Cloud, Opera Pms, Ms Office, Customer Service, German Language, English Language, Administrative Tasks, Budgeting Support, Guest Relations
Specialization
Requires a degree in hotel management or equivalent professional experience in hotel reservations. Proficiency in Opera PMS, MS Office, and fluency in both German and English are essential.
Experience Required
Minimum 2 year(s)
Night Audit (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Night Audit, Front Desk Operations, Guest Relations, Cash Handling, Security Monitoring, English Fluency, Communication, Problem Solving
Specialization
The ideal candidate has relevant professional experience and is fluent in English. A proactive personality, strong communication skills, and a customer-oriented mindset are essential for this role.