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Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Su at Go Lean Healthcare
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Athena, Outbound Calling, Prior Authorization, Claims Support, Clinical Documentation, Patient Communication, Covermymeds, Hipaa Compliance, Medication Management, Insurance Follow Up, Google Voice, Appointment Scheduling, Medical Charting, Payer Portals, Task Management, Clinical Coordination
Specialization
Requires at least 1 year of experience as a Medical Virtual Assistant with mandatory expertise in Athena. Must be proficient in outbound calling, prior authorizations, and maintaining HIPAA-compliant documentation.
Hospice Admissions Registered Nurse / RN at Mission Healthcare
Portland, Oregon, United States - Full Time
Skills Needed
Hospice Care, Patient Assessment, Care Planning, Palliative Nursing, Case Management, Patient Education, Medication Administration, Interdisciplinary Collaboration, Acute Care, Home Care
Specialization
Candidates must be a graduate of an accredited nursing school with a current Registered Nurse license and a valid driver's license. A minimum of one year of recent experience in both acute care and home care (preferably hospice) is required.
Experience Required
Minimum 2 year(s)
Hospice Registered Nurse (RN) – 7 On / 7 Off Schedule at Mission Healthcare
Portland, Oregon, United States - Full Time
Skills Needed
Patient Assessment, Care Planning, Physical Assessment, Discharge Planning, Patient Counseling, Hospice Care, Home Health Care, Acute Care, Cpr, Nursing Documentation
Specialization
Requires a valid state RN license, BLS/CPR certification, and at least one year of recent acute care experience. An Associate's or Bachelor's degree in Nursing is required, with home health experience preferred.
Experience Required
Minimum 2 year(s)
Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Su at Go Lean Healthcare
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Athena, Outbound Calling, Prior Authorization, Claims Support, Clinical Documentation, Patient Communication, Covermymeds, Hipaa Compliance, Medication Management, Insurance Follow Up, Google Voice, Appointment Scheduling, Medical Charting, Clinical Coordination, Task Management, Payer Portals
Specialization
Requires at least 1 year of experience as a Medical Virtual Assistant with mandatory expertise in Athena. Must be proficient in outbound calling, prior authorizations, and maintaining HIPAA-compliant documentation.
Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Su at Go Lean Healthcare
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Athena, Outbound Calling, Prior Authorization, Claims Support, Clinical Documentation, Patient Communication, Covermymeds, Hipaa Compliance, Medication Management, Insurance Follow Up, Google Voice, Task Management, Medical Charting, Appointment Scheduling, Clinical Coordination, Payer Portals
Specialization
Requires at least 1 year of experience as a Medical Virtual Assistant with mandatory expertise in Athena. Must possess strong professional communication skills and experience with prior authorizations and claims follow-up.
Medical Insurance Coordinator at Thumbay Healthcare
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Su at Go Lean Healthcare
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Athena, Outbound Calling, Prior Authorization, Claims Support, Clinical Documentation, Patient Communication, Covermymeds, Hipaa Compliance, Medication Management, Insurance Follow Up, Google Voice, Appointment Scheduling, Medical Charting, Payer Portals, Task Management, Clinical Coordination
Specialization
Requires at least 1 year of experience as a Medical Virtual Assistant with mandatory expertise in Athena. Must possess strong professional communication skills and experience with prior authorizations and claims follow-up.
Clinical Supervisor - RN Hybrid at Aveanna Healthcare
, , - Full Time
Skills Needed
Case Management, Patient Intake, Nurse Competency Validation, Staff Mentoring, Clinical Supervision, Start Of Care Assessments, Plan Of Care Documentation, Clinical Training, Regulatory Compliance, Patient Evaluation
Specialization
Candidates must hold a valid RN license and have at least one year of hands-on nursing experience. Additional requirements include a valid driver's license, reliable transportation, and current CPR certification from AHA or ARC.
Experience Required
Minimum 2 year(s)
Bilingual Patient Support Representative (REMOTE/Spanish Speaking) at Aveanna Healthcare
, , - Full Time
Skills Needed
Spanish Fluency, English Fluency, Call Center Operations, Medical Terminology, Patient Support, De Escalation, Data Entry, Kpi Management, Time Management, Professional Phone Etiquette
Specialization
Requires at least 2 years of call center experience and 1 year of medical industry experience. Must be fluent in Spanish and English and possess a high school diploma or GED.
Experience Required
Minimum 2 year(s)
Delivery Technician at Aveanna Healthcare
, , - Full Time
Skills Needed
Route Management, Warehouse Operations, Customer Service, Equipment Maintenance, Patient Education, Shipping And Receiving, Documentation, Time Management, Communication Skills, Loading And Unloading
Specialization
Candidates must possess a valid driver's license (Class D or higher) with a clean driving record. Successful completion of a background check and drug screening is also required.
Dietary Aide [PRN] at Caraday Healthcare
Windcrest, Texas, United States - Full Time
Skills Needed
Meal Preparation, Food Service, Sanitization, Nutrition Knowledge, Quantity Food Production, Food Safety, Communication Skills, Time Management, Record Keeping
Specialization
A high school diploma or equivalent is required, and a sanitation and safety course must be completed within 60 days. Candidates must be able to lift up to 30 pounds and stand for extended periods.
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Social Worker, Ty Grosvenor at Elysium Healthcare
Wrexham LL11, Wales, United Kingdom - Full Time
Skills Needed
N/A
Qualification
Diploma
Warehouse Inventory Officer at Epworth HealthCare
victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Su at Go Lean Healthcare
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Athena, Prior Authorization, Claims Support, Outbound Calling, Clinical Documentation, Patient Communication, Covermymeds, Hipaa Compliance, Medication Management, Insurance Follow Up, Google Voice, Medical Charting, Appointment Scheduling, Clinical Coordination, Task Management, Payer Portals
Specialization
Requires at least 1 year of experience as a Medical Virtual Assistant with mandatory expertise in Athena. Must be proficient in outbound calling, prior authorizations, and maintaining HIPAA-compliant documentation.
Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Su at Go Lean Healthcare
Manila, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

6.0

Posted On

17 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Athena, Outbound Calling, Prior Authorization, Claims Support, Clinical Documentation, Patient Communication, CoverMyMeds, HIPAA Compliance, Medication Management, Insurance Follow-up, Google Voice, Appointment Scheduling, Medical Charting, Payer Portals, Task Management, Clinical Coordination

Industry

Human Resources Services

Description
Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Support Remote | Family Medicine Clinic | 30 Hours/Week | $6/Hour About the Role A busy Family Medicine Clinic is looking for a highly skilled Medical Virtual Assistant with strong experience in Athena, outbound calling, prior authorization, clinical documentation, claims support, and patient communication. This role is ideal for someone who is detail-oriented, organized, proactive, and comfortable working in a fast-paced primary care setting. The right candidate must be able to communicate clearly with patients, pharmacies, providers, and insurance representatives while maintaining accurate documentation and HIPAA-compliant communication. Key Responsibilities Medication & Refill Management Process, validate, and route prescription refill requests Communicate refill outcomes to patients and pharmacies Track and manage refill queues in Athena Reconcile duplicate, closed, or pending refill items between pharmacy and provider Identify medications that require prior authorization Maintain and actively use CoverMyMeds for medication-related requests Prior Authorization & Appeals Submit and track prior authorizations for chronic care and weight-management medications Follow up on pending authorizations and proactively check approval status Coordinate approvals, denials, and additional information requests with providers Process appeals when needed and document all updates accurately in Athena Identify delays or issues with systems such as CoverMyMeds and Evicore Claims Processing & Insurance Follow-Up Assist with basic claims processing and insurance-related follow-ups Review claim status through payer portals or insurance communication channels Follow up on denied, rejected, or pending claims as instructed Document claim updates, payer responses, and next steps accurately Route claim concerns to the appropriate billing or clinical staff when escalation is needed Support the team in keeping claim-related tasks organized and updated Patient Communication Conduct outbound calls for appointment reminders, updates, and follow-up needs Relay provider instructions and clinic updates professionally Use HIPAA-appropriate voicemail practices when leaving messages Respond to patient inquiries regarding symptoms, devices, test results, or next steps Document patient acknowledgments, pending concerns, and follow-up requirements Schedule or reschedule appointments as needed Clinical Coordination Upload and organize documents from external facilities Manage discharge summaries, imaging results, clinical notes, and lab-related documents Notify providers of urgent symptoms or patient requests through the appropriate channel Request lab results from external labs and track pending items Ensure clinical information is routed to the correct team member promptly Administrative Support Maintain accurate inbox and outbox documentation Close completed tasks efficiently and correctly Report system access issues or workflow delays when necessary Route tasks to the appropriate clinical, billing, or provider team Keep documentation clean, updated, and easy to follow Required Tools & Platforms Athena expertise is a must Strong experience navigating Athena task queues, documentation, charting, patient records, and clinical workflows CoverMyMeds experience is strongly preferred Google Voice experience is preferred Charting or clinical documentation experience is required Experience using payer portals or insurance verification tools is a plus Qualifications Required At least 1 year of experience as a Medical Virtual Assistant, Clinical Support VA, Medical Assistant, or similar role Proven hands-on experience with Athena is required Strong outbound calling skills and professional communication Prior authorization experience Claims processing or insurance follow-up experience Strong documentation accuracy and task management skills Ability to work independently in a fast-paced clinic environment Familiarity with CoverMyMeds Comfortable communicating with patients, pharmacies, providers, and insurance representatives Nice to Have Family Medicine or Primary Care experience Experience handling prior authorizations for chronic care medications Experience with weight-management medication authorizations Experience following up on denied or pending claims Experience requesting records, lab results, imaging results, or discharge summaries Ideal Candidate Profile The ideal candidate is someone who has strong Athena expertise and can confidently manage clinical and administrative workflows inside the system. They should be organized, proactive, and able to take ownership of tasks from start to finish. This person should be comfortable making outbound calls, tracking prior authorizations, supporting claims-related follow-ups, and documenting every update accurately. The role requires someone who is reliable, detail-oriented, and able to support both clinical and administrative workflows with professionalism.

How To Apply:

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Responsibilities
Manage medication refills, prior authorizations, and insurance claims support using Athena and CoverMyMeds. Handle outbound patient communication and coordinate clinical documentation between providers and external facilities.
Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Su at Go Lean Healthcare
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Athena, Outbound Calling, Prior Authorization, Claims Support, Clinical Documentation, Patient Communication, Covermymeds, Hipaa Compliance, Medication Management, Insurance Follow Up, Google Voice, Appointment Scheduling, Medical Charting, Payer Portals, Task Management, Clinical Coordination
Specialization
Requires at least 1 year of experience as a Medical Virtual Assistant with mandatory expertise in Athena. Must be proficient in outbound calling, prior authorizations, and maintaining HIPAA-compliant documentation.
Hospice Admissions Registered Nurse / RN at Mission Healthcare
Portland, Oregon, United States - Full Time
Skills Needed
Hospice Care, Patient Assessment, Care Planning, Palliative Nursing, Case Management, Patient Education, Medication Administration, Interdisciplinary Collaboration, Acute Care, Home Care
Specialization
Candidates must be a graduate of an accredited nursing school with a current Registered Nurse license and a valid driver's license. A minimum of one year of recent experience in both acute care and home care (preferably hospice) is required.
Experience Required
Minimum 2 year(s)
Hospice Registered Nurse (RN) – 7 On / 7 Off Schedule at Mission Healthcare
Portland, Oregon, United States - Full Time
Skills Needed
Patient Assessment, Care Planning, Physical Assessment, Discharge Planning, Patient Counseling, Hospice Care, Home Health Care, Acute Care, Cpr, Nursing Documentation
Specialization
Requires a valid state RN license, BLS/CPR certification, and at least one year of recent acute care experience. An Associate's or Bachelor's degree in Nursing is required, with home health experience preferred.
Experience Required
Minimum 2 year(s)
Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Su at Go Lean Healthcare
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Athena, Outbound Calling, Prior Authorization, Claims Support, Clinical Documentation, Patient Communication, Covermymeds, Hipaa Compliance, Medication Management, Insurance Follow Up, Google Voice, Appointment Scheduling, Medical Charting, Clinical Coordination, Task Management, Payer Portals
Specialization
Requires at least 1 year of experience as a Medical Virtual Assistant with mandatory expertise in Athena. Must be proficient in outbound calling, prior authorizations, and maintaining HIPAA-compliant documentation.
Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Su at Go Lean Healthcare
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Athena, Outbound Calling, Prior Authorization, Claims Support, Clinical Documentation, Patient Communication, Covermymeds, Hipaa Compliance, Medication Management, Insurance Follow Up, Google Voice, Task Management, Medical Charting, Appointment Scheduling, Clinical Coordination, Payer Portals
Specialization
Requires at least 1 year of experience as a Medical Virtual Assistant with mandatory expertise in Athena. Must possess strong professional communication skills and experience with prior authorizations and claims follow-up.
Medical Insurance Coordinator at Thumbay Healthcare
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Su at Go Lean Healthcare
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Athena, Outbound Calling, Prior Authorization, Claims Support, Clinical Documentation, Patient Communication, Covermymeds, Hipaa Compliance, Medication Management, Insurance Follow Up, Google Voice, Appointment Scheduling, Medical Charting, Payer Portals, Task Management, Clinical Coordination
Specialization
Requires at least 1 year of experience as a Medical Virtual Assistant with mandatory expertise in Athena. Must possess strong professional communication skills and experience with prior authorizations and claims follow-up.
Clinical Supervisor - RN Hybrid at Aveanna Healthcare
, , - Full Time
Skills Needed
Case Management, Patient Intake, Nurse Competency Validation, Staff Mentoring, Clinical Supervision, Start Of Care Assessments, Plan Of Care Documentation, Clinical Training, Regulatory Compliance, Patient Evaluation
Specialization
Candidates must hold a valid RN license and have at least one year of hands-on nursing experience. Additional requirements include a valid driver's license, reliable transportation, and current CPR certification from AHA or ARC.
Experience Required
Minimum 2 year(s)
Bilingual Patient Support Representative (REMOTE/Spanish Speaking) at Aveanna Healthcare
, , - Full Time
Skills Needed
Spanish Fluency, English Fluency, Call Center Operations, Medical Terminology, Patient Support, De Escalation, Data Entry, Kpi Management, Time Management, Professional Phone Etiquette
Specialization
Requires at least 2 years of call center experience and 1 year of medical industry experience. Must be fluent in Spanish and English and possess a high school diploma or GED.
Experience Required
Minimum 2 year(s)
Delivery Technician at Aveanna Healthcare
, , - Full Time
Skills Needed
Route Management, Warehouse Operations, Customer Service, Equipment Maintenance, Patient Education, Shipping And Receiving, Documentation, Time Management, Communication Skills, Loading And Unloading
Specialization
Candidates must possess a valid driver's license (Class D or higher) with a clean driving record. Successful completion of a background check and drug screening is also required.
Dietary Aide [PRN] at Caraday Healthcare
Windcrest, Texas, United States - Full Time
Skills Needed
Meal Preparation, Food Service, Sanitization, Nutrition Knowledge, Quantity Food Production, Food Safety, Communication Skills, Time Management, Record Keeping
Specialization
A high school diploma or equivalent is required, and a sanitation and safety course must be completed within 60 days. Candidates must be able to lift up to 30 pounds and stand for extended periods.
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Social Worker, Ty Grosvenor at Elysium Healthcare
Wrexham LL11, Wales, United Kingdom - Full Time
Skills Needed
N/A
Qualification
Diploma
Warehouse Inventory Officer at Epworth HealthCare
victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Su at Go Lean Healthcare
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Athena, Prior Authorization, Claims Support, Outbound Calling, Clinical Documentation, Patient Communication, Covermymeds, Hipaa Compliance, Medication Management, Insurance Follow Up, Google Voice, Medical Charting, Appointment Scheduling, Clinical Coordination, Task Management, Payer Portals
Specialization
Requires at least 1 year of experience as a Medical Virtual Assistant with mandatory expertise in Athena. Must be proficient in outbound calling, prior authorizations, and maintaining HIPAA-compliant documentation.