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Bilingual Mental Health Intake & Care Coordinator at Go Lean Healthcare
Ciudad de México, , Mexico - Full Time
Skills Needed
Bilingual English And Spanish, Patient Intake, Care Coordination, Insurance Verification, Medical Scheduling, Healthcare Administration, Patient Screening, Prior Authorization, Medical Billing Support, Professional Communication, Emotional Intelligence, Documentation
Specialization
Requires fluency in English and Spanish with previous experience in healthcare administration or patient intake. Must be proficient in insurance verification and comfortable handling sensitive emotional situations professionally.
Experience Required
Minimum 2 year(s)
Virtual Medical Assistant (VMA) at Go Lean Healthcare
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Medical Reception, Patient Triage, Appointment Scheduling, Insurance Verification, Prior Authorization, Hipaa Compliance, Medical Billing, Emr Management, Patient Communication, Administrative Support, Surgery Coordination, Referral Processing
Specialization
Requires at least one year of professional experience supporting a US-based medical clinic and exceptional English communication skills. Must possess a secure home office with dual monitors and complete HIPAA certification.
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Social Worker, Ty Grosvenor at Elysium Healthcare
Wrexham LL11, Wales, United Kingdom - Full Time
Skills Needed
N/A
Qualification
Diploma
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
RN Charge Nurse [DOUBLE WEEKENDS] SAT/SUN 7A-11P $3K SIGN ON BONUS! at Caraday Healthcare
Windcrest, Texas, United States - Full Time
Skills Needed
Nursing Care, Patient Assessment, Care Planning, Infection Control, Staff Supervision, Clinical Documentation, Emergency Response, Patient Advocacy, Vital Signs Monitoring, Resident Rights
Specialization
Candidates must hold a current RN license and be CPR certified or obtain certification within 30 days. Preferred qualifications include two years of nursing experience in long-term care or skilled nursing facilities.
Experience Required
Minimum 2 year(s)
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
LVN Assistant DON at Caraday Healthcare
San Antonio, Texas, United States - Full Time
Skills Needed
Nursing Supervision, Infection Prevention And Control, Resident Care, Staff Scheduling, Clinical Mentoring, Emergency Response, Patient Advocacy, Medical Documentation
Specialization
Requires a current LVN license and CPR certification. Preferred candidates have 2 years of nursing experience in long-term care or skilled nursing facilities.
Experience Required
Minimum 2 year(s)
Bilingual Mental Health Intake & Care Coordinator at Go Lean Healthcare
Ciudad de México, , Mexico -
Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

6.5

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Bilingual English and Spanish, Patient Intake, Care Coordination, Insurance Verification, Medical Scheduling, Healthcare Administration, Patient Screening, Prior Authorization, Medical Billing Support, Professional Communication, Emotional Intelligence, Documentation

Industry

Human Resources Services

Description
Bilingual Mental Health Intake & Care Coordinator (Spanish/English Required) Remote | U.S. Mental Health Practice | Full-Time | 40 Hours per Week $6.50 per Hour + Performance-Based Increase After the Third Month About the Roley error This is a phone-focused and administrative role for someone who is calm, compassionate, organized, and confident communicating in both English and Spanish. You will help new and existing patients feel supported while coordinating intake, scheduling, insurance, specialized treatment requests, and general office workflows. Because this role supports mental health patients, strong emotional awareness, patience, accuracy, and professionalism are essential. Key Responsibilities Patient Intake and Scheduling Answer inbound calls professionally and compassionately. Contact new patient leads promptly and help move qualified inquiries toward a scheduled appointment. Gather and document patient, insurance, referral, and intake information. Schedule and reschedule appointments using PracticeQ and Google Calendar. Manage weekly meetings, including billing reviews, Psycle patient updates, and office meetings. Update lead statuses and scheduling outcomes accurately. Maintain professional communication with patients and family representatives. Patient Screening and Care Coordination Screen patients for TMS and Spravato services based on the practice's established process. Collect required information and communicate next steps clearly. Coordinate Psycle-referred patients and maintain accurate status updates. Submit and track MRI requests. Follow up on pending patient requirements and escalate concerns when needed. Insurance and Authorization Support Verify insurance coverage, eligibility, copays, deductibles, coinsurance, and estimated patient responsibility. Use insurance websites and payer portals to obtain benefit information. Assist with SCA, LOA, and prior authorization requests. Support Spravato authorization and insurance-related workflows. Document verification and authorization results accurately in the appropriate system. Billing and Office Support Assist with EOB checks and weekly claims reviews. Identify missing information or items requiring billing follow-up. Complete limited QuickBooks tasks when needed. Provide administrative support to the nurse practitioner and office manager. Maintain accurate records across PracticeQ, Excel, Google Calendar, and other platforms. Required Qualifications Fluent in English and Spanish. Previous experience in patient intake, scheduling, front desk support, care coordination, or healthcare administration. Experience handling inbound and outbound healthcare calls. Knowledge of insurance verification, eligibility, copays, deductibles, and patient responsibility. Comfortable following established scripts, procedures, and workflows. Strong communication, organization, and documentation skills. Calm and professional when supporting patients in sensitive or emotional situations. Reliable and able to remain focused during phone-heavy shifts. Able to work 40 hours per week. Nice-to-Have Qualifications Experience supporting a U.S. mental health, behavioral health, psychiatry, or therapy practice. Experience using PracticeQ. Experience with TMS or Spravato patient workflows. Knowledge of QuickBooks. Experience using Spruce for calls, texts, and contact management. Familiarity with Availity and insurance payer websites. Experience with EOB review, claims follow-up, prior authorizations, SCA, or LOA requests. Experience coordinating MRI requests or specialty treatment services. Who We're Looking For You may be a strong fit if you are: Warm, patient, and easy to talk to. Confident communicating in both English and Spanish. Comfortable helping patients who may feel nervous, overwhelmed, or uncertain. Fast and consistent with patient and lead follow-up. Accurate with scheduling, insurance information, and documentation. Able to manage several workflows while staying organized. Comfortable working independently and escalating concerns appropriately. Interested in a stable, long-term role within a mental health practice.

How To Apply:

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Responsibilities
Manage patient intake, scheduling, and care coordination for a mental health practice while providing compassionate support to patients. Handle insurance verification, authorization requests, and administrative support for the clinical team.
Bilingual Mental Health Intake & Care Coordinator at Go Lean Healthcare
Ciudad de México, , Mexico - Full Time
Skills Needed
Bilingual English And Spanish, Patient Intake, Care Coordination, Insurance Verification, Medical Scheduling, Healthcare Administration, Patient Screening, Prior Authorization, Medical Billing Support, Professional Communication, Emotional Intelligence, Documentation
Specialization
Requires fluency in English and Spanish with previous experience in healthcare administration or patient intake. Must be proficient in insurance verification and comfortable handling sensitive emotional situations professionally.
Experience Required
Minimum 2 year(s)
Virtual Medical Assistant (VMA) at Go Lean Healthcare
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Medical Reception, Patient Triage, Appointment Scheduling, Insurance Verification, Prior Authorization, Hipaa Compliance, Medical Billing, Emr Management, Patient Communication, Administrative Support, Surgery Coordination, Referral Processing
Specialization
Requires at least one year of professional experience supporting a US-based medical clinic and exceptional English communication skills. Must possess a secure home office with dual monitors and complete HIPAA certification.
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Social Worker, Ty Grosvenor at Elysium Healthcare
Wrexham LL11, Wales, United Kingdom - Full Time
Skills Needed
N/A
Qualification
Diploma
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
RN Charge Nurse [DOUBLE WEEKENDS] SAT/SUN 7A-11P $3K SIGN ON BONUS! at Caraday Healthcare
Windcrest, Texas, United States - Full Time
Skills Needed
Nursing Care, Patient Assessment, Care Planning, Infection Control, Staff Supervision, Clinical Documentation, Emergency Response, Patient Advocacy, Vital Signs Monitoring, Resident Rights
Specialization
Candidates must hold a current RN license and be CPR certified or obtain certification within 30 days. Preferred qualifications include two years of nursing experience in long-term care or skilled nursing facilities.
Experience Required
Minimum 2 year(s)
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
Medical Records Officer at Calvary Healthcare
Sydney, South Australia, Australia - Full Time
Skills Needed
N/A
LVN Assistant DON at Caraday Healthcare
San Antonio, Texas, United States - Full Time
Skills Needed
Nursing Supervision, Infection Prevention And Control, Resident Care, Staff Scheduling, Clinical Mentoring, Emergency Response, Patient Advocacy, Medical Documentation
Specialization
Requires a current LVN license and CPR certification. Preferred candidates have 2 years of nursing experience in long-term care or skilled nursing facilities.
Experience Required
Minimum 2 year(s)