JOB DESCRIPTION SUMMARY

The Field Service Engineer is responsible for developing and maintaining strong relationships with both internal and external customers while driving customer satisfaction through Service Excellence. Installing and maintaining electronic medical equipment across imaging modalities across Western Australia.
This role has a multi-modality focus including Radiopharmacy (RP), CT, Molecular Imaging (MI) and Xray

QUALIFICATIONS & REQUIREMENTS

• Technical capability and willingness to work on GE HealthCare medical imaging/medical diagnostic products.
• Knowledge and prior experience working on cyclotron is highly desirable
• Knowledge and experience working in CT, PET, Nuclear Medicine or Xray would be desirable
• Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade
• Relevant licenses as required by Federal or State Legislation (eg: Electrical/Radiation Licenses), Work Cards (eg: White Card) and Australian Drivers licence (Class C minimum)
• The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.

• Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.
• 2+ years previous experience working with Cyclotron and/or Medical Diagnostic Imaging products, or relevant equivalent industry experience
• Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.
• Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.
• Ensure timely completion of Field Modification Instructions (FMI’s).
• Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
• The Field Service Engineer retains ownership of the problem until it is resolved.
• The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.
• Keep management and commercial account managers fully aware of all developments in the installed base.
• Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.
• Report regularly to management in accordance with reporting guidelines/procedures.
• Complete other assignments and projects as directed.
• Follow the alert procedure for system down.
• Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.
• Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.
• Accurately complete and lodge all service documentation in a timely manner within company guidelines.
• Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.Ensure that parts usage/ordering is optimized from both the companies and the customer’s perspective.