Mandarin Oriental Downtown, Dubai is looking for an Order Taker to join our In Room Dining team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

• Provide expert knowledge of food and beverage offerings, including wine pairings and promotions, while maintaining professional phone etiquette and accurate guest communication.
• Coordinate with kitchen and IRD staff to ensure smooth service, timely deliveries, and clear handling of guest requests, including VIP amenities and special preferences.
• Assist in setup, clearing, and daily mise-en-place preparation; ensure office supplies are stocked and ready.
• Use the POS system efficiently for order processing and billing, in compliance with hotel policies.
• Engage warmly with guests, listen attentively to their needs, and make personalized suggestions while addressing allergies and preferences.
• Uphold MOHG Legendary Quality Experiences (LQEs) by monitoring VIP orders, maintaining guest databases, resolving complaints, and creating memorable WOW moments