Job Title: Head of Hospitality
Location: Worcestershire County Cricket Club, New Road, Worcester, WR2 4QQ
Contract term: Full time, permanent
Background:
Worcestershire County Cricket Club is one of the 18 major county cricket clubs which make up the England and Wales Cricket Board. We play to the highest level of professional cricket with a history stretching back over 155 years.
Our vision is to become Worcestershire’s premier destination for live sports, entertainment & hospitality, whilst providing great experiences for everyone who comes to New Road.
We are passionate about our people and strive to make our working environment a welcoming and inclusive one, fuelling ambition with opportunities and support to help our people achieve their personal and professional goals.
Our values of Trust, Inclusiveness, Kindness, Resilience and Togetherness, resonate across everything we do at the Club and define our culture and behaviours.
Purpose of the Role:
We are seeking an experienced Head of Hospitality to lead our hospitality operations at our iconic New Road venue. This role will oversee all aspects of match day catering, functions, corporate events, and bar operations, ensuring consistently high standards of service, quality, and customer satisfaction.

The Head of Hospitality will manage three key department leads:

• Front of House Manager (front-of-house and guest services)
• Bar & Cellar Manager (bar operations, stock, cellar management)
• Lead Chef (kitchen and food production)

This is a hands-on leadership role requiring a balance of strategic planning, operational excellence, and people management.
Key Duties and Responsibilities:

Operational Leadership

• Oversee the delivery of all catering, bar, and hospitality services on match days and for private/corporate events.
• Ensure smooth operations across multiple venues, including function rooms, hospitality boxes, and public bars.
• Work closely with the Front of House Manager, Bar & Cellar Manager, and Lead Chef to maintain high standards of service, presentation, and efficiency.
• Work closely with the sales team to ensure guests get a great experience and ensuring operational efficiency.

Guest Experience

• Champion a culture of delivering great experiences, ensuring all visitors leave with a memorable and positive impression.
• Monitor feedback channels and implement improvements to enhance guest experience.
• Design and develop hospitality packages, menus, and event offerings in line with client expectations and club standards.

Financial & Business Management

• Manage budgets, cost control, and revenue generation across catering and bar operations.
• Monitor KPIs and financial performance, identifying opportunities to maximise profitability without compromising quality.
• Negotiate with suppliers to secure best value and maintain high product standards.

People & Culture

• Lead, inspire, and develop your management team to deliver operational excellence.
• Recruit, train, and motivate seasonal and casual staff to ensure consistent service standards.
• Foster a positive, collaborative working environment that aligns with the club’s values.

Compliance & Standards

• Ensure full compliance with health & safety, food hygiene, licensing, and allergen regulations.
• Maintain and improve operational processes and standard operating procedures.

Other responsibilities:

We expect our people to demonstrate and promote our values at all times to ensure Worcestershire County Cricket Club’s brand is always held in the highest regard both internally and in public. It is expected that you will:

• Be proactive in promoting inclusiveness across the club and reporting any discrimination that you witness.
• Be committed to safeguarding and promoting the welfare of children, young people and adults at risk that visit the Club.
• Promote a positive environment that is welcoming, friendly and supportive.
• Foster a culture of togetherness and commit to contributing to a strong team ethic.
• Be passionate about delivering excellent customer service to everyone that comes through our doors.

The nature of our work and the size of our team here at Worcestershire County Cricket Club requires everyone to be flexible, motivated and an excellent team player.
This Job Description is not an exhaustive list of tasks but represents the key duties and responsibilities required by the role. You may be required to take on such reasonable additional or other responsibilities and tasks as we need from time to time.
The closing date for applications is 31/8/25.
Worcestershire County Cricket Club recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.
The Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

REQUIREMENTS

Skills & Experience Required:

• Proven experience in a senior catering or hospitality management role, ideally within a sports, events, or leisure venue.
• Strong leadership and people management skills with the ability to inspire and develop a team.
• Demonstrable experience in budget management, cost control, and driving profitability.
• Excellent organisational skills with the ability to handle multiple priorities in a fast-paced environment.
• A genuine passion for delivering exceptional customer experiences.
• Excellent knowledge of health & safety, food hygiene, and licensing legislation.