Job Ref: BRI1151
Branch: Mercure Liverpool Atlantic Tower
Location: Mercure Liverpool Atlantic Tower, Liverpool
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 07:00-15:30 - 14:30-23:00
Hours per week: 40
Posted date: 07/06/2025
Closing date: 09/07/2025
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people – quality – profit – and it’s no accident that people are first up. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
We are seeking a personable and skilled FB Supervisor to join our team. As a FB Supervisor you will be responsible for serving Food and beverages to guests in a friendly and professional manner, ensuring that each experience is memorable. The ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to handle a busy environment with ease. Successful candidates will thrive in a fast-paced setting, enjoy interacting with guests, and be enthusiastic about crafting signature cocktails.

SKILLS AND QUALIFICATIONS

• Strong verbal communication and interpersonal skills
• Exceptional customer service abilities
• Knowledge of various types of drinks and beverages
• Ability to multitask and remain organized in a fast-paced environment
• Problem-solving mindset with the ability to handle high-pressure situations
• Ability to work well within a team

PREFERRED QUALIFICATIONS

• Prior experience in FB or hospitality
• Flexible availability, including weekends and holidays

JOIN THE TEAM AT MERCURE LIVERPOOL ATLANTIC TOWER HOTEL

Are you looking for a career in one of Liverpool’s most iconic hotels? Mercure Liverpool Atlantic Tower Hotel offers an exciting opportunity to work in a landmark location with stunning views of the city’s skyline. Our 12-story hotel, with 225 rooms, is situated in the heart of Liverpool’s commercial district, opposite the Royal Liver Building and within walking distance of some of the city’s top attractions, including The Cavern Club, Albert Dock, and Liverpool One.
As a part of our team, you’ll have the chance to work in a dynamic and welcoming environment, offering everything from luxury guest services and fine dining to hosting conferences and events in our state-of-the-art meeting rooms. Whether you’re interested in guest relations, food and beverage, or event planning, there are opportunities to grow and develop in various roles within our hotel.

OBJECTIVES OF THIS ROLE

• Act as the face of the hotel, engaging with guests while providing exceptional service

WHAT YOU’LL DO:

• Welcome and engage with guests to ensure a top-tier dining experience.
• Take and serve food and beverage orders with efficiency and professionalism.
• Maintain cleanliness and organization in all service areas.
• Process payments accurately and follow cash-handling procedures.
• Assist with banquet events, conferences, and catering services.
• Uphold food safety and hygiene regulations at all times.
• Handle guest inquiries and concerns promptly and professionally.
• Collaborate with kitchen and bar staff for seamless service operations.
• Recommend menu items and upsell food and beverage offerings.

RESPONSIBILITIES

• Interact with guests, taking orders and answering any questions about the FB menu
• Maintain cleanliness of the bar area, including cleaning glasses and equipment
• Ensure compliance with all food and beverage regulations
• Upsell drink specials and hotel packages when appropriate
• Communicate effectively with hotel staff to ensure seamless guest experiences
• Track and manage bar inventory and supplies
• Handle guest concerns and complaints professionally
• [include hotel specific responsibilities here]