Job Title: Coffee Shop Manager
Location: Boundary Outlet, Colne
Hours: 40 hours a week working 5 days out of 7

ABOUT US:

Boundary Outlet is more than a shopping destination – we offer customers the chance to relax and enjoy high-quality refreshments in our welcoming coffee shop. We’re looking for a passionate and experienced Coffee Shop Manager to lead the team and ensure an exceptional dining experience.

ROLE OVERVIEW:

As the Coffee Shop Manager, you’ll be responsible for the day-to-day operations of the coffee shop, leading the team to deliver outstanding customer service and high-quality food and beverages. You’ll oversee staffing, stock management, and performance, ensuring the coffee shop runs smoothly and efficiently while meeting business targets.

KEY RESPONSIBILITIES:

• Manage and motivate the coffee shop team, ensuring excellent customer service is delivered at all times.
• Oversee staff rotas, recruitment, training, and performance management.
• Monitor stock levels, place orders, and minimise waste to control costs.
• Ensure compliance with food hygiene, health and safety, and company standards.
• Handle customer feedback and address any issues promptly and professionally.
• Drive sales and profitability by promoting menu items and upselling.
• Maintain cleanliness and presentation standards across the coffee shop.