Job Description

Roles & Responsibilities

• Handle inbound and outbound calls, addressing customer inquiries, concerns, and requests with professionalism and efficiency.
• Provide accurate and comprehensive information regarding products, services, and policies to resolve customer issues.
• Troubleshoot technical problems or service disruptions, guiding customers through resolution steps or escalating complex issues.
• Process orders, returns, exchanges, and other transactions accurately and in a timely manner.

Desired Candidate Profile

• Minimum 3 years of relevant experience, preferably within customer service, call center,

contact center or a customer-facing environment.

• Previous experience within the banking or financial services sector would be an advantage.
• Experience handling customer inquiries, requests and complaints through telephone or

other customer-contact channels.

• Exposure to promoting or cross-selling products and services based on identified

customer needs.

• Experience working in a service-driven environment with defined quality and performance
• standards.

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