SKILLS, KNOWLEDGE AND EXPERIENCE

• Good understanding of commercial property management.
• Demonstrable experience in customer service
• Some experience of contract and contractor management.
• Have an understanding of the RICS professional statement on service charges.
• Have an understanding of the service charge budgeting process
• Have knowledge and experience with regard to work permits, occupier fit-outs, and landlord works.
• Interest in sustainability and ESG initiatives
• Excellent communication and relationship building skills.
• Positive, can-do attitude, and a desire to learn new skills.
• Basic understanding of building plant equipment, maintenance, and statutory compliance.
• IOSH managing safely, or NEBOSH General Certificate.
• Highly competent administrative skills, including the use of Microsoft Office 365 programmes such as Outlook, Teams, Excel, Word, Sharepoint, Onedrive etc.
• Professional, measured approach with a strong work ethic and able to work alone and as a part of a team.
  Working Hours - 09:00 – 17:30 – core hours
  Salary - Up to £45k
  Please see our Benefits Booklet for more information

PURPOSE OF THE ROLE

People, Planet, Performance, Progress – King’s Cross’ ambition is to be a global exemplar of progressive city life. Inclusive, humane, modern urban city living.
To be support the Property Manager and become the main point of contact for occupiers and service partners for all property-related matters.
Ensure excellent relationships and world-class customer service levels are achieved at all times.
To support the implementation of policies and procedures and to ensure that property records and databases are up to date.
To proactively manage administrative tasks associated with the building and ensure that they completed to a high standard.

KEY RESPONSIBILITIES

• You are an ambassador for King’s Cross and as such you will actively promote recognition for the team, King’s Cross, and the wider business through your exemplary behaviour and standards.
• You will drive the KCES vision and King’s Cross values, ensuring they are fully integrated into all aspects of service delivery.
• You will assist the Property Manager with frequent and open communication and the flow of information on relevant building issues with occupiers.
• You will develop and maintain a professional understanding and working relationship with appropriate occupier representatives and become the main point of contact with the building at times when the Property Manager is unavailable.
• You will take meeting minutes and ensure that notes are documented to a high standard and actions are completed within a timely manner.
• You will support the Property Manager ensuring that the ESG agenda is fully embraced by the team and that they are fully aware of the drivers for change. Promote ESG initiatives with occupiers and service partners where possible.
• You will support new team members with induction and other and additional approved training for professional development.
• You will develop and nurture an effective professional relationship with Service Partners.
• You will support the Property Manager managing finance through the raising of purchase orders, tracking work in progress, and receipting invoices promptly.
• You will develop a basic understanding of key building services systems and building fabric.
• You will escort contractors, insurance inspections, and auditors when required.
• You will be responsible for updating compliance document and databases, ensuring upcoming compliance inspections/audits are scheduled and any actions on Datastation are completed within timescales.
• You will proactively monitor the Service Excellent Metrics (SEMs) database and maintain compliance.
• You will support the Property Manager with ensuring that occupiers are aware of their obligations in respect of the building incident and emergency procedures and risk assessments.
• You will regularly check the permit system ensuring all permits are signed off or rejected and expired permits are closed.
• You will review the helpdesk daily to ensure jobs raised are being actioned and customers updated.
• You will ensure that the occupier handbooks is up to date and that processes and procedures are adhered to all times.
• You will complete at least monthly a review of the service charge budget.
  This is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your role within the organisation and the changes in the wider King’s Cross Estate development