JOIN OUR GROWING TEAM AT VIP MANAGEMENT SOLUTIONS!

Are you passionate about helping people through challenging situations? Do you thrive in a fast-paced, supportive environment? VIP Management Solutions is looking for an empathetic and highly organised Claims Handler to join our growing team at our busy Somercotes office. You’ll play a crucial role in restoring homes and businesses impacted by fire, water, or smoke damage as part of our work within the DisasterCare Network.
We are a business that prioritises teamwork, collaboration, and service excellence. We pride ourselves on restoring damaged items to their pre-loss condition, reducing environmental impact by minimising waste, and helping customers recover items that hold sentimental value. When you join VIP Management Solutions, you’re joining a supportive, inclusive family where everyone pitches in to ensure success.

ABOUT THE ROLE

As a Claims Handler, you will be the key point of contact for customers dealing with fire, smoke, or water damage to their properties. You will manage claims from start to finish, ensuring all parties are informed and the restoration process is seamless.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Taking reports of new claims from clients and customers, assigning them to the appropriate technician.
• Managing claims throughout their lifecycle, keeping customers, insurers, loss adjusters, and contractors up to date on progress.
• Scheduling visits and managing technicians’ diaries to ensure inspections, monitoring, and restoration activities are completed on time.
• Preparing paperwork for technicians’ daily visits, ensuring accuracy and timeliness.
• Regularly updating online claims management systems with detailed notes, progress updates, and meeting service level agreements (SLAs) and key performance indicators (KPIs).
• Liaising with all stakeholders to maintain excellent communication and service delivery.
• Handling complex customer situations with empathy and tact, understanding that customers may be distressed following a disaster.
• Problem-solving on the go, providing support to technicians and addressing any challenges that arise during restoration.
• Ensuring claims are processed promptly, meeting all deadlines, and maintaining the highest standards of service.
• Develop technical knowledge to support technicians and insurance companies.
• Other duties as delegated occasionally by your line manager or any other person designated in their absence.

IS THIS ROLE FOR YOU?

We are seeking someone passionate about delivering exceptional customer service, who can manage complex situations with empathy and efficiency, and who thrives in a dynamic work environment. While experience in claims processing is beneficial, we welcome candidates from customer-facing or office environments who are ready to learn.