KEY ACCOUNTABILITIES

· Dealing with all aspects of new claims, from inception to hire provision, including initial correspondence to interested parties.
· Selling Lancaster Gate services to our clients and any associated parties.
· Communicating with your client’s, the responsible party, their insurers, solicitors, and various other parties involved in the process.
· Utilising our case management system to follow up on any outstanding issues, such as witness reports/third party details.
· Arranging delivery of credit hire vehicles from our extensive fleet, ensuring the client has the correct vehicle to suit their needs and that is delivered at a safe and convenient place and time.
· You will be required to be flexible and support other teams subject to the business needs.
· To provide a general administrative service to your management team. To establish working relationships with your fellow team members and referrers alike.
· Ensure compliance with company policies and regulations.
· Communication will be core to your role
· Other critical elements of this role include the ability to prioritise effectively as
well as to identify and champion business improvement opportunities, removing
any barriers to great performance.
· Build and maintain excellent, value-adding working relationships with
immediate colleagues across the Lexham Group to explore new ideas and
developments alongside sharing best practice.
· Any other duties commensurate with the level of responsibility of this role.

EXPERIENCE & REQUIREMENTS

· Strong attention to detail and analytical skills
· Excellent communication and interpersonal skills
· Proven ability to work under pressure and manage multiple priorities in a fastpaced
environment.
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Work Location: In perso

This is your chance to make an impact by helping to continuously improve and shape our client’s customer experience and where your contributions will be valued and recognised.
The FNOL team are normally the first point of contact for our clients, who are typically referrers from insurance brokers, Insurance companies, Accident Management companies, Solicitors and on some occasions any private individuals.
The team are responsible for accepting new claims in the event of non-fault or partially disputed road traffic accidents.