Are you passionate about delivering brilliant customer service? Do you enjoy working in a fast-paced environment where you can resolve new and exciting challenges each day? If yes, we want to hear from you!
We’re hiring Customer Services Officers to join our Customer Contact Centre in Birmingham City Centre – we’re right by The Cube and approx. 15 minutes from New Street, Moor Street and Snowhill stations.
This role is working 35 hours per week - Monday to Friday, between the hours of 8am and 6.00pm. Our Contact Centre operates three shifts, 08.00-16.00, 09.00-17.00 and 10.00-18.00 so we’re looking for candidates who can work flexibly.
As a Customer Services Officer, you’ll provide a first line response service, including inbound calls, emails and contact via Social Media, to our 70,000+ tenants across the Midlands. From Repairs to Housing and Tenancy queries, you’ll take ownership of resolving issues and ultimately make a real positive difference to tenants in need of our support! At times, the nature of the contact from our tenants will be emotive and challenging, so we’re looking for individuals who are resilient and able to bounce back.
Please note, we have a planned intake date once per month. If you are successful and cannot make the date above, your offer will be held, and we will start you on the next available date.

Please refer the Job description for details