JOB DESCRIPTION

We are Nuvo Hotel Group , a market leader in the field of holiday lets and corporate short stay lettings.
Join our dynamic team as an Operations Assistant for our thriving business. We are seeking a detail-oriented and proactive individual who can support our operations team in ensuring smooth day-to-day functioning of our properties. If you thrive in a fast-paced environment and possess excellent organizational skills, this could be the perfect opportunity for you.

It is essential that the candidate has good work ethic. Other important skills are:

• Previous experience in hospitality, property management, or customer service roles are mandatory.
• Strong communication skills, both written and verbal.
• Excellent organizational and multitasking abilities.
• Proficiency in computer skills and familiarity with booking platforms such as Airbnb and Booking.com.
• Ability to work independently with minimal supervision and as part of a team.
• Flexibility to work evenings, weekends, and holidays as needed.
• Attention to detail and a commitment to providing exceptional customer service.

Responsibilities will include:

• Property Management: Assist in the management of properties, including coordinating guest check-ins and check-outs, responding to guest inquiries and concerns promptly, and ensuring properties are well-maintained and cleaned to high standards.
• Booking Management: Monitor booking platforms to ensure accurate availability calendars, update pricing and availability as needed, and manage reservations and cancellations efficiently.
• Communication: Act as a point of contact for guests, providing clear and timely communication regarding booking details, property amenities, and local attractions. Respond to inquiries via email, phone, and messaging platforms in a professional and friendly manner.
• Administrative Support: Provide administrative support to the operations manager and branch manager, including scheduling appointments, organizing documents, and assisting with special projects as needed.

We like to hire from within, so there will be plenty of opportunities for growth and promotion within the company moving forwards.
This is a office based role and all our properties are located in and around Birmingham but majority of the customer service is over the phone and online.

• Property Management: Assist in the management of properties, including coordinating guest check-ins and check-outs, responding to guest inquiries and concerns promptly, and ensuring properties are well-maintained and cleaned to high standards.
• Booking Management: Monitor booking platforms to ensure accurate availability calendars, update pricing and availability as needed, and manage reservations and cancellations efficiently.
• Communication: Act as a point of contact for guests, providing clear and timely communication regarding booking details, property amenities, and local attractions. Respond to inquiries via email, phone, and messaging platforms in a professional and friendly manner.
• Administrative Support: Provide administrative support to the operations manager and branch manager, including scheduling appointments, organizing documents, and assisting with special projects as needed