Pearl Abyss—the company behind the critically acclaimed MMORPG Black Desert Online (BDO)—is seeking a proactive and highly organized Administrative and Technical Support Officer to support our operations and ensure seamless day-to-day workflows across multiple teams.
As an Administrative and Technical Support Officer, you will be responsible for serving as a primary point of contact for office administrative matters, supporting management, assisting with inventory and technical support, organizing company events, alongside other ad-hoc tasks related to office administrative matters.Your responsibilities will include maintaining office technology, troubleshooting hardware and software issues, managing IT inventory, and supporting the onboarding and setup of devices for new team members.This position plays a critical role in keeping the organization running efficiently and working with various departments such as Human Resources, Live-Ops, Marketing, Project Management, Public Relations and Customer Support.
You will work be a part of a dedicated team operating across platforms, projects, and time zones. This role offers a unique opportunity to contribute to the ongoing success of Black Desert, as well as upcoming titles such as Crimson Desert, DokeV, and PLAN 8, by supporting the infrastructure behind our global operations.

REQUIREMENTS

• Fluent in English (C1 or higher)
• Strong verbal, written and interpersonal communication skills
• Full time availability (40 hours/week). Part-time 24 – 32 hours/week is negotiable (please indicate it on your resume)
• Unrelenting self-motivation and initiative; an enthusiastic “can-do” attitude is a must
• Strong organization skills with the ability to work on multiple projects simultaneously in a fast-paced environment
• Able to work onsite every day in the office in Amsterdam area
• Ability to thrive in a multicultural environment

PREFERRED QUALIFICATIONS

• Bachelor’s degree or relevant experience in the field of office management
• Relevant experience in IT support
• Dutch and/or Korean language ability
• Experience or affinity with the gaming industry

• Coordinate daily office activities to ensure operational efficiency and adherence to company policies.
• Respond to and resolve IT support requests from staff, providing guidance to employees regarding the use of computer systems and software.
• Install and configure operating systems and hardware components for new staff or upgrade/replace systems for existing staff.
• Replace and repair hardware components as needed, following technical documentation and/or instructions.
• Support the rollout of new software applications and system upgrades.
• Handle internal and external correspondence, including emails, phone calls, letters, and packages.
• Manage executive calendars, including scheduling appointments, meetings, and travel arrangements.
• Assist in company asset registration and asset management
• Maintain and update records and databases related to personnel and company operations.
• Monitor office supply levels and reorder as necessary to prevent workflow interruptions.
• Prepare and submit reports, proposals, and presentations as requested by management.
• Provide cross-functional administrative support to colleagues and departments when needed.