Overview:
The Senior Manager, New Business Operations position is responsible for the management and coordination of associates responsible for all day-to-day activities related to processing and underwriting of new business applications in accordance with established guidelines. Provides a high level of expertise regarding the technology and procedures utilized in application processing. Implements policies, procedures and guidelines for processing. Performs analysis, problem resolution and support for application processing and underwriting. Interacts with agents, vendors and management teams to resolve problems or concerns.

Responsibilities:

• Manages the day-to-day activities of the New Business and Underwriting operations area.
• Has simultaneous responsibility for multiple areas of the operations to lead quality initiatives, training and development, fluid business process and collaboration.
• Administers and communicates procedures and standards of performance expected of assigned staff, consistent with established guidelines. Assures that adequate resources are sought and available to accomplish current and planned goals.
• Researches, analyzes, develops and implements new and enhanced procedures for application processing. Participates in the development, design and/or modification of new and existing life insurance technologies.
• Prepares analysis reports regarding department performance for senior leadership and develops action plans based on the analytics of those reports.
• Assembles and consolidates capital and personnel budget projections for assigned cost center. Makes corrections, improvements and modifications to achieve corporate/departmental objectives and financial goals.
• Analyzes the operating results of assigned functions and develops innovative approaches to improve performance or resolve problems. Assures that standards are maintained consistent with cost-effective objectives.
• Anticipates team needs and assures that they are handled prior to implementation of changes in procedures, products, technology, organization structure, performance measures and other important business adjustments.
• Writes and follows complete project plans and reports on outcomes and issues on an ongoing basis.
• Works as a partner with internal and external customers to improve overall performance including but not limited to quality, development and sales.
• Key lead in partnering with the Chief Underwriter, internal Audit and Compliance.
• Assures that business controls are in place and executed consistently.

Qualifications:

• Bachelor’s degree or equivalent experience required.
• Minimum of 7 years of management experience required
• Demonstration of progressive management experience desired
• FLMI, ACS, CLU, FALU, AALU or some financial services industry coursework desired
• Understanding of Life Company products and operations desired
• Familiar with automated life insurance systems

• Manages the day-to-day activities of the New Business and Underwriting operations area.
• Has simultaneous responsibility for multiple areas of the operations to lead quality initiatives, training and development, fluid business process and collaboration.
• Administers and communicates procedures and standards of performance expected of assigned staff, consistent with established guidelines. Assures that adequate resources are sought and available to accomplish current and planned goals.
• Researches, analyzes, develops and implements new and enhanced procedures for application processing. Participates in the development, design and/or modification of new and existing life insurance technologies.
• Prepares analysis reports regarding department performance for senior leadership and develops action plans based on the analytics of those reports.
• Assembles and consolidates capital and personnel budget projections for assigned cost center. Makes corrections, improvements and modifications to achieve corporate/departmental objectives and financial goals.
• Analyzes the operating results of assigned functions and develops innovative approaches to improve performance or resolve problems. Assures that standards are maintained consistent with cost-effective objectives.
• Anticipates team needs and assures that they are handled prior to implementation of changes in procedures, products, technology, organization structure, performance measures and other important business adjustments.
• Writes and follows complete project plans and reports on outcomes and issues on an ongoing basis.
• Works as a partner with internal and external customers to improve overall performance including but not limited to quality, development and sales.
• Key lead in partnering with the Chief Underwriter, internal Audit and Compliance.
• Assures that business controls are in place and executed consistently