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Customer Service Partner Management Specialist - Mercari at Mercari, inc.
Minato, , Japan - Full Time
Skills Needed
Vendor Management, Contract Negotiation, Project Management, Stakeholder Management, Governance Design, Quality Management, Bpo Operations, Data Analysis, Japanese Proficiency, English Proficiency
Specialization
Requires over 3 years of experience in customer support vendor management and contract negotiation. Must be proficient in Japanese (C1 level) and possess strong project management and relationship-building skills.
Experience Required
Minimum 2 year(s)
Sales, Aftermarket at MAHLE
Tokyo, , Japan - Full Time
Skills Needed
Sales Management, Budgeting, Forecasting, Cost Control, Business Development, Customer Acquisition, Market Analysis, Customer Relationship Management, Product Development, Japanese Language, English Language
Specialization
Requires a university bachelor's degree and at least 3 years of mandatory sales experience. Business-level proficiency in both Japanese and English is required.
Experience Required
Minimum 2 year(s)
OPERATIONS CLERK (OA)- RFT at NEXCOM
Yokosuka, , Japan - Full Time
Skills Needed
Cost Accounting, Sales Reporting, Inventory Control, Invoice Processing, Data Entry, Payroll Processing, Administrative Support, Clerical Work, Vendor Communication, Records Management, Typing, Budget Monitoring
Specialization
Requires a minimum of one year of general clerical experience and one year of specialized administrative support experience. Applicants must be SOFA sponsored and provide specific legal documentation such as a valid passport and sponsorship letter.
Experience Required
Minimum 2 year(s)
日給2万2000円〜|Amazon軽貨物ドライバー at mo.no.for株式会社
Koto, , Japan - Full Time
Skills Needed
Driving, Route Optimization, Time Management, Package Delivery, Mobile App Operation
Specialization
A valid ordinary driver's license (AT limited allowed) is required. No specific prior experience or specialized knowledge is necessary as personality and reliability are prioritized.
【セール期間限定/1日最大29,300円】軽貨物配送ドライバー｜車両リース初月無料｜週1〜OK at 合同会社ウンダーベルグ
Yokohama, , Japan - Full Time
Skills Needed
Driving, Route Optimization, Time Management, Delivery App Operation, Customer Service, Light Cargo Transport
Specialization
Must possess a valid ordinary driver's license (AT limited is acceptable). No prior delivery experience or specific educational background is required.
Legal リード（コーポレートガバナンス／取締役会・株主総会事務局） at TELEXISTENCE
Tokyo, , Japan - Full Time
Skills Needed
Corporate Governance, Board Of Directors Secretariat, Shareholders Meeting Management, Legal Compliance
Specialization
Candidates should have expertise in corporate governance and legal administration. Proficiency in Japanese is required as indicated by the employment type descriptions.
Experience Required
Minimum 5 year(s)
Guest Services Associate I at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Hiroshima, Hiroshima Prefecture, Japan - Full Time
Skills Needed
Guest Relations, Front Desk Operations, Payment Processing, Billing Adjustment, Telephone Etiquette, Conflict Resolution, Interpersonal Communication, Reporting, Cash Handling, Coordination, Customer Service, Administrative Support
Specialization
A high school diploma or GED equivalent is preferred. No prior related work experience or supervisory experience is required for this entry-level position.
【セール期間限定/1日最大29,300円】軽貨物配送ドライバー｜車両リース初月無料｜週1〜OK at 合同会社ウンダーベルグ
Yokohama, , Japan - Full Time
Skills Needed
Driving, Route Navigation, Time Management, Package Delivery, App Operation, Customer Service
Specialization
Must possess a valid ordinary driver's license (AT limited is acceptable). No prior delivery experience or specific educational background is required.
F&B Receptionist at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Minato, , Japan - Full Time
Skills Needed
Guest Relations, Reception, Customer Service, Telephone Etiquette, Table Management, Professional Communication, Teamwork, Cleanliness Standards
Specialization
A high school diploma or GED is preferred. No prior related work experience or supervisory experience is required for this entry-level position.
プロダクトマーケティング スペシャリスト at Renesas Electronics
Kodaira, , Japan - Full Time
Skills Needed
Mcu Development, Embedded Systems, Technical Support, Debugging, English Communication, Product Marketing, Technical Documentation, Project Management, Rh850, Arm Architecture, Toolchain Management, Market Introduction, Customer Relations, Technical Analysis, Cross Functional Collaboration, Ms Office
Specialization
Requires a bachelor's degree in electrical or computer engineering with 5+ years of experience, or a master's degree with 3+ years of experience. Must have practical experience in MCU-based system development, debugging, and professional English communication skills.
Experience Required
Minimum 5 year(s)
プロダクトマーケティングエンジニア（自動車MCUエコシステム／インフラ） at Renesas Electronics
Kodaira, , Japan - Full Time
Skills Needed
Product Marketing, Mcu Ecosystems, Automotive Systems, Requirement Definition, Solution Strategy, Roadmap Planning, Project Management, English Communication, Embedded Systems, It Infrastructure, Stakeholder Management, Technical Proposal
Specialization
Requires over 4 years of experience in the automotive system or semiconductor industry, specifically with tool development and embedded MCU knowledge. Proficiency in English and the ability to propose technical solutions to customer challenges are essential.
Experience Required
Minimum 5 year(s)
【月50万円以上も可能♪】ロイヤリティ無でしっかり稼げる！/軽貨物宅配ドライバー at 合同会社YUM JAM
Edogawa, , Japan - Full Time
Skills Needed
Driving, Time Management, Route Optimization, Customer Service, Delivery Operations, Vehicle Maintenance
Specialization
Must possess a valid ordinary driver's license (AT limited allowed) and be at least 18 years old. No prior experience or specific educational background is required, but a positive attitude and desire for growth are essential.
駐禁リスクなしだから安心！Amazon委託配送の軽貨物宅配ドライバー/日額報酬22,121円〜！ at 合同会社YUM JAM
Koto, , Japan - Full Time
Skills Needed
Driving, Time Management, Route Optimization, Customer Service, Package Delivery, Mobile App Proficiency
Specialization
Must be 18 years or older and hold a valid ordinary driver's license (AT limited allowed). No prior experience or specific educational background is required, but a positive attitude and willingness to grow are essential.
Amazon委託配送の軽貨物宅配ドライバー/日給報酬22,121円〜！駐禁リスクなし！ at 合同会社YUM JAM
Edogawa, , Japan - Full Time
Skills Needed
Driving, Time Management, Route Optimization, Customer Service, Delivery App Operation
Specialization
Must possess a valid ordinary driver's license (AT limited allowed) and be at least 18 years old. No prior experience or specific educational background is required, but a positive attitude and willingness to grow are essential.
Amazon委託配送の軽貨物宅配ドライバー/日給報酬22,121円〜！駐禁リスクなし！ at 合同会社YUM JAM
Katsushika, , Japan - Full Time
Skills Needed
Driving, Time Management, Route Optimization, Customer Service, Package Delivery, Mobile App Usage
Specialization
Must hold a valid ordinary driver's license (AT limited allowed) and be at least 18 years old. No prior experience or specific educational background is required, but a positive attitude and willingness to grow are essential.
【セール期間限定/1日最大29,300円】軽貨物配送ドライバー｜車両リース初月無料｜週1〜OK at 合同会社ウンダーベルグ
Yokohama, , Japan - Full Time
Skills Needed
Driving, Route Navigation, Time Management, Customer Service, App Based Delivery Management
Specialization
Must possess a valid ordinary driver's license (AT limited allowed). No prior experience or specific educational background is required.
【セール期間限定/1日最大29,300円】軽貨物配送ドライバー｜車両リース初月無料｜週1〜OK at 合同会社ウンダーベルグ
Yokohama, , Japan - Full Time
Skills Needed
Driving, Route Navigation, Time Management, Customer Service, App Based Delivery Management
Specialization
Must possess a valid ordinary driver's license (AT limited is acceptable). No prior delivery experience or specific educational background is required.
シニアデータサイエンティスト・Perception at Woven by Toyota
Chūō, , Japan - Full Time
Skills Needed
Machine Learning, Deep Learning, Computer Vision, Python, Data Pipelines, Aws, Gcp, Azure, Sql, Docker, Kubernetes, Jenkins, Github Actions, Statistical Analysis, Software Engineering, Data Strategy
Specialization
Requires over 5 years of experience in AD/ADAS, robotics, or computer vision, and at least 3 years in data science. Must be proficient in Python, cloud platforms, and possess business-level English skills with a bachelor's degree in a STEM field.
Experience Required
Minimum 5 year(s)
WPP Media | (MS) Senior Director at WPP
Tokyo, , Japan - Full Time
Skills Needed
Client Relationship Management, Communications Planning, Online Media Campaign Management, Performance Data Analytics, Digital Expertise, People Management, Strategic Planning, Negotiation, Stakeholder Management, Resource Allocation, New Business Pitching, Matrix Management
Specialization
Requires over 7 years of senior management experience and a bachelor's degree in a business or analytical field. Candidates must possess strong negotiation skills, experience in matrix management, and bilingual fluency in English.
Experience Required
Minimum 10 year(s)
Freelance Junior Journalist - AI Trainer at Mindrift
, , Japan - Full Time
Skills Needed
Journalism, Communications, Linguistics, Literature, English Proficiency, Critical Thinking, Fact Checking, Ai Training, Content Evaluation, Prompt Engineering
Specialization
Requires a Bachelor's degree in Journalism, Communications, or a related field with at least one year of professional experience. Must possess strong written English skills (C1/C2 level) and a stable internet connection.
Customer Service Partner Management Specialist - Mercari at Mercari, inc.
Minato, , Japan -
Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Vendor Management, Contract Negotiation, Project Management, Stakeholder Management, Governance Design, Quality Management, BPO Operations, Data Analysis, Japanese Proficiency, English Proficiency

Industry

Software Development

Description
This job requires Japanese language ability. JD is available in Japanese only. Customer Service Partner Management Specialist - Mercari 雇用形態： 正社員 働き方： フレックスタイム制（コアタイムなし） 勤務地： 六本木 詳細はキャリアサイトの募集要項よりご確認ください メルカリグループについてあらゆる価値を循環させ、あらゆる人の可能性を広げる 「地球資源が限られているなか、より豊かな社会をつくるために何ができるか」。2013年、創業者の山田進太郎が世界一周の旅で抱いた課題意識から、フリマアプリ「メルカリ」は生まれました。私たちは、物理的なモノやお金に限らずあらゆる価値を循環させることで、誰もがやりたいことを実現し、人や社会に貢献するための選択肢を増やすことができると信じています。 テクノロジーの力で世界中の人々をつなぎ、あらゆる人の可能性が発揮される世界を実現していきます。メルカリグループの目指すべき方針については Mercari Culture Doc をご覧ください。 組織・チームのミッション カスタマーサービスチームは、メルカリグループの各サービスにおけるお客さまサポートを担い、品質の高いサポート提供を通じてお客さま体験を向上させ、「あらゆる価値を循環させ、あらゆる人の可能性を広げる」グループミッションに貢献します。 Vendor Managememtチームでは、カスタマーサービスの委託先(ベンダー)マネジメントを担い、品質・コスト・体制・ガバナンスを統合的に設計/運用することで、事業成長と顧客体験の両立を実現するチームとなります。 業務内容 担当ベンダーにおける課題特定〜解決のリード（品質/生産性/運用の改善推進） 契約締結・更新、および改訂 委託に伴うガバナンス設計・運用（稟議、リスク/コンプライアンス観点の管理を含む） 重要指標/品質管理の設計、ベンダーとの定例ビジネスレビューの企画・運営 委託業務に関するプロジェクトリード（業務移管、運用変更、改善施策の推進） 新規ベンダー選定や新規拠点立ち上げを、RFP/交渉/立ち上げまでリード ユニークなチャレンジ 現状維持ではなく、事業状況やお客さま接点の変化に合わせて、委託体制・役割分担・運用ルール・ガバナンスを継続的にアップデートしていける環境です。 社外パートナーとの協働・調整を通じて、品質とスピードの両立を目指し、関係者を巻き込みながら改善を前に進めていけます。 課題の発見〜打ち手の設計〜実行までを、関係者と合意形成しながら前に進めていけます。 既存の枠に沿って運用するだけではなく、状況に応じてより良い運営の形をダイナミックに変えていくことも多い環境です。 応募要件 求める経験・スキル 3年以上カスタマーサポート、コールセンターの委託先管理業務経験 委託先/パートナー会社との契約締結、条件交渉経験 複数部署を巻き込んだプロジェクト推進力（論点整理、合意形成、進行管理、ドキュメンテーション） 社内外のパートナーとのリレーション構築スキル 歓迎する経験・スキル カスタマーサポートのオペレーション業務経験 カスタマーセンターBPOでの営業、オペレーション業務経験 AIツールの知識、実用経験 データ分析スキル 語学力 日本語：Proficient(CEFR – C1)必須 英語：Basic(CEFR – A2)歓迎 ※CEFRの詳細については、こちらをご覧ください メルカリグループについて知る キャリアサイト https://careers.mercari.com/ メルカン：https://mercan.mercari.com/ SNS：X / Linkedin 選考について メルカリグループではメルカリグループおよび各カンパニーのミッションとバリューへの共感・体現を大切にしています。メンバーが発揮する価値の総量が最大化されるような組織づくりを推進するために、候補者のみなさんの経験やスキルをより正しく理解したいと考えています。 選考の流れ 書類選考 技術課題：エンジニアポジションではHackerRankまたはGithubでの技術課題を、エンジニア以外のポジションでは採用ポジションによります（面接タイミングと前後することがあります） 面接：ポジションにより、複数回の面接をお願いします リファレンス：オンライン回答形式のもので、最終選考の前後でお願いします オファー：最終選考とリファレンスの内容より決定されます ※詳しくは こちらのページをご覧ください 選考における機会の平等 メルカリでは、バックグラウンドによって個人の可能性が決めつけられることなく、自由に価値を生みだす機会を手にできる社会の実現を目指しています。そしてメルカリがミッションを実現するために「Inclusion & Diversity」という考え方は不可欠な存在だと考えています。 採用活動においても、メルカリのミッション・バリューに共感する、様々なバックグラウンドの方にジョインしていただけるよう、年齢、性別、性的指向、人種、宗教、身体能力、その他記号に基づくあらゆる差別をなくすことを約束します。 詳しくは、I&D statementをご覧ください。 なお、ご応募の際にはプライバシーポリシーをご確認ください。
Responsibilities
Lead the identification and resolution of issues for outsourced customer service vendors to improve quality and productivity. Manage contract renewals, governance design, and the selection and onboarding of new vendors through RFPs.
Customer Service Partner Management Specialist - Mercari at Mercari, inc.
Minato, , Japan - Full Time
Skills Needed
Vendor Management, Contract Negotiation, Project Management, Stakeholder Management, Governance Design, Quality Management, Bpo Operations, Data Analysis, Japanese Proficiency, English Proficiency
Specialization
Requires over 3 years of experience in customer support vendor management and contract negotiation. Must be proficient in Japanese (C1 level) and possess strong project management and relationship-building skills.
Experience Required
Minimum 2 year(s)
Sales, Aftermarket at MAHLE
Tokyo, , Japan - Full Time
Skills Needed
Sales Management, Budgeting, Forecasting, Cost Control, Business Development, Customer Acquisition, Market Analysis, Customer Relationship Management, Product Development, Japanese Language, English Language
Specialization
Requires a university bachelor's degree and at least 3 years of mandatory sales experience. Business-level proficiency in both Japanese and English is required.
Experience Required
Minimum 2 year(s)
OPERATIONS CLERK (OA)- RFT at NEXCOM
Yokosuka, , Japan - Full Time
Skills Needed
Cost Accounting, Sales Reporting, Inventory Control, Invoice Processing, Data Entry, Payroll Processing, Administrative Support, Clerical Work, Vendor Communication, Records Management, Typing, Budget Monitoring
Specialization
Requires a minimum of one year of general clerical experience and one year of specialized administrative support experience. Applicants must be SOFA sponsored and provide specific legal documentation such as a valid passport and sponsorship letter.
Experience Required
Minimum 2 year(s)
日給2万2000円〜|Amazon軽貨物ドライバー at mo.no.for株式会社
Koto, , Japan - Full Time
Skills Needed
Driving, Route Optimization, Time Management, Package Delivery, Mobile App Operation
Specialization
A valid ordinary driver's license (AT limited allowed) is required. No specific prior experience or specialized knowledge is necessary as personality and reliability are prioritized.
【セール期間限定/1日最大29,300円】軽貨物配送ドライバー｜車両リース初月無料｜週1〜OK at 合同会社ウンダーベルグ
Yokohama, , Japan - Full Time
Skills Needed
Driving, Route Optimization, Time Management, Delivery App Operation, Customer Service, Light Cargo Transport
Specialization
Must possess a valid ordinary driver's license (AT limited is acceptable). No prior delivery experience or specific educational background is required.
Legal リード（コーポレートガバナンス／取締役会・株主総会事務局） at TELEXISTENCE
Tokyo, , Japan - Full Time
Skills Needed
Corporate Governance, Board Of Directors Secretariat, Shareholders Meeting Management, Legal Compliance
Specialization
Candidates should have expertise in corporate governance and legal administration. Proficiency in Japanese is required as indicated by the employment type descriptions.
Experience Required
Minimum 5 year(s)
Guest Services Associate I at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Hiroshima, Hiroshima Prefecture, Japan - Full Time
Skills Needed
Guest Relations, Front Desk Operations, Payment Processing, Billing Adjustment, Telephone Etiquette, Conflict Resolution, Interpersonal Communication, Reporting, Cash Handling, Coordination, Customer Service, Administrative Support
Specialization
A high school diploma or GED equivalent is preferred. No prior related work experience or supervisory experience is required for this entry-level position.
【セール期間限定/1日最大29,300円】軽貨物配送ドライバー｜車両リース初月無料｜週1〜OK at 合同会社ウンダーベルグ
Yokohama, , Japan - Full Time
Skills Needed
Driving, Route Navigation, Time Management, Package Delivery, App Operation, Customer Service
Specialization
Must possess a valid ordinary driver's license (AT limited is acceptable). No prior delivery experience or specific educational background is required.
F&B Receptionist at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Minato, , Japan - Full Time
Skills Needed
Guest Relations, Reception, Customer Service, Telephone Etiquette, Table Management, Professional Communication, Teamwork, Cleanliness Standards
Specialization
A high school diploma or GED is preferred. No prior related work experience or supervisory experience is required for this entry-level position.
プロダクトマーケティング スペシャリスト at Renesas Electronics
Kodaira, , Japan - Full Time
Skills Needed
Mcu Development, Embedded Systems, Technical Support, Debugging, English Communication, Product Marketing, Technical Documentation, Project Management, Rh850, Arm Architecture, Toolchain Management, Market Introduction, Customer Relations, Technical Analysis, Cross Functional Collaboration, Ms Office
Specialization
Requires a bachelor's degree in electrical or computer engineering with 5+ years of experience, or a master's degree with 3+ years of experience. Must have practical experience in MCU-based system development, debugging, and professional English communication skills.
Experience Required
Minimum 5 year(s)
プロダクトマーケティングエンジニア（自動車MCUエコシステム／インフラ） at Renesas Electronics
Kodaira, , Japan - Full Time
Skills Needed
Product Marketing, Mcu Ecosystems, Automotive Systems, Requirement Definition, Solution Strategy, Roadmap Planning, Project Management, English Communication, Embedded Systems, It Infrastructure, Stakeholder Management, Technical Proposal
Specialization
Requires over 4 years of experience in the automotive system or semiconductor industry, specifically with tool development and embedded MCU knowledge. Proficiency in English and the ability to propose technical solutions to customer challenges are essential.
Experience Required
Minimum 5 year(s)
【月50万円以上も可能♪】ロイヤリティ無でしっかり稼げる！/軽貨物宅配ドライバー at 合同会社YUM JAM
Edogawa, , Japan - Full Time
Skills Needed
Driving, Time Management, Route Optimization, Customer Service, Delivery Operations, Vehicle Maintenance
Specialization
Must possess a valid ordinary driver's license (AT limited allowed) and be at least 18 years old. No prior experience or specific educational background is required, but a positive attitude and desire for growth are essential.
駐禁リスクなしだから安心！Amazon委託配送の軽貨物宅配ドライバー/日額報酬22,121円〜！ at 合同会社YUM JAM
Koto, , Japan - Full Time
Skills Needed
Driving, Time Management, Route Optimization, Customer Service, Package Delivery, Mobile App Proficiency
Specialization
Must be 18 years or older and hold a valid ordinary driver's license (AT limited allowed). No prior experience or specific educational background is required, but a positive attitude and willingness to grow are essential.
Amazon委託配送の軽貨物宅配ドライバー/日給報酬22,121円〜！駐禁リスクなし！ at 合同会社YUM JAM
Edogawa, , Japan - Full Time
Skills Needed
Driving, Time Management, Route Optimization, Customer Service, Delivery App Operation
Specialization
Must possess a valid ordinary driver's license (AT limited allowed) and be at least 18 years old. No prior experience or specific educational background is required, but a positive attitude and willingness to grow are essential.
Amazon委託配送の軽貨物宅配ドライバー/日給報酬22,121円〜！駐禁リスクなし！ at 合同会社YUM JAM
Katsushika, , Japan - Full Time
Skills Needed
Driving, Time Management, Route Optimization, Customer Service, Package Delivery, Mobile App Usage
Specialization
Must hold a valid ordinary driver's license (AT limited allowed) and be at least 18 years old. No prior experience or specific educational background is required, but a positive attitude and willingness to grow are essential.
【セール期間限定/1日最大29,300円】軽貨物配送ドライバー｜車両リース初月無料｜週1〜OK at 合同会社ウンダーベルグ
Yokohama, , Japan - Full Time
Skills Needed
Driving, Route Navigation, Time Management, Customer Service, App Based Delivery Management
Specialization
Must possess a valid ordinary driver's license (AT limited allowed). No prior experience or specific educational background is required.
【セール期間限定/1日最大29,300円】軽貨物配送ドライバー｜車両リース初月無料｜週1〜OK at 合同会社ウンダーベルグ
Yokohama, , Japan - Full Time
Skills Needed
Driving, Route Navigation, Time Management, Customer Service, App Based Delivery Management
Specialization
Must possess a valid ordinary driver's license (AT limited is acceptable). No prior delivery experience or specific educational background is required.
シニアデータサイエンティスト・Perception at Woven by Toyota
Chūō, , Japan - Full Time
Skills Needed
Machine Learning, Deep Learning, Computer Vision, Python, Data Pipelines, Aws, Gcp, Azure, Sql, Docker, Kubernetes, Jenkins, Github Actions, Statistical Analysis, Software Engineering, Data Strategy
Specialization
Requires over 5 years of experience in AD/ADAS, robotics, or computer vision, and at least 3 years in data science. Must be proficient in Python, cloud platforms, and possess business-level English skills with a bachelor's degree in a STEM field.
Experience Required
Minimum 5 year(s)
WPP Media | (MS) Senior Director at WPP
Tokyo, , Japan - Full Time
Skills Needed
Client Relationship Management, Communications Planning, Online Media Campaign Management, Performance Data Analytics, Digital Expertise, People Management, Strategic Planning, Negotiation, Stakeholder Management, Resource Allocation, New Business Pitching, Matrix Management
Specialization
Requires over 7 years of senior management experience and a bachelor's degree in a business or analytical field. Candidates must possess strong negotiation skills, experience in matrix management, and bilingual fluency in English.
Experience Required
Minimum 10 year(s)
Freelance Junior Journalist - AI Trainer at Mindrift
, , Japan - Full Time
Skills Needed
Journalism, Communications, Linguistics, Literature, English Proficiency, Critical Thinking, Fact Checking, Ai Training, Content Evaluation, Prompt Engineering
Specialization
Requires a Bachelor's degree in Journalism, Communications, or a related field with at least one year of professional experience. Must possess strong written English skills (C1/C2 level) and a stable internet connection.