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Customer Service Consultant at HSBC Securities Services Luxembourg
Farnborough, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Customer Service, Empathy, Ownership, Problem Resolution, Resilience, Digital Platform Education, Fraud Awareness, Vulnerability Support, Complex Banking Needs Handling
Specialization
Successful candidates must demonstrate excellent communication skills, the ability to engage effectively, and a genuine passion for exceeding customer expectations through personalized and efficient service. While previous customer service experience is helpful, the primary focus is on conversational ability and a commitment to going above and beyond for customers.
Customer Insights Manager, Analytics at HSBC Securities Services Luxembourg
London, England, United Kingdom - Full Time
Skills Needed
Data Analysis, Customer Experience, Market Trends, Data Quality, Compliance, Python, Sql, Qlik, Power Bi, Generative Ai, Communication Skills, Interpersonal Skills, Business Optimisation, Innovation, Team Culture, Diversity
Specialization
Candidates should have experience in analyzing complex datasets and understanding banking and client lifecycle metrics. Proficiency in Python, SQL, and data governance standards is also required.
Experience Required
Minimum 5 year(s)
Universal Banker Nanjing NJX Sub-branch 大堂服务助理 at HSBC Securities Services Luxembourg
Nanjing, Jiangsu, China - Full Time
Skills Needed
Interpersonal Skills, Empathy, Decision Making, Service Excellence, Digital Promotion, Retail Sales, Fraud Vigilance, Customer Knowledge, Regulatory Adherence, Operational Risk, Relationship Management, Operational Procedures, Money Laundering Awareness, Compliance Regulations, Client Experience, Needs Based Solutions
Specialization
Candidates must possess strong interpersonal and empathy skills along with solid decision-making abilities, and have a minimum of two years of experience in the financial services industry. A good understanding of core products, retail/wealth processes, and relevant regulatory governance is also required.
Experience Required
Minimum 2 year(s)
Senior Consultant Specialist at HSBC Securities Services Luxembourg
Guangzhou, Guangdong, China - Full Time
Skills Needed
Solution Design, Risk Management, Governance, Architecture Strategy, Cloud Design, Leadership, Problem Solving, Communication, Stakeholder Management, Infrastructure Design, Integration Concepts, Ai/Ml Solution Delivery, Agile Development, Backlog Management, Non Functional Requirements
Specialization
Candidates must possess strong analytical and problem-solving capabilities, with the ability to influence technical direction and collaborate effectively with business and engineering teams. Essential knowledge includes understanding business functional domains, infrastructure design concepts, integration patterns, and experience in AI/ML solution delivery, preferably in regulated industries.
Experience Required
Minimum 5 year(s)
Procesador Mesa Ayuda HSBCNet at HSBC Securities Services Luxembourg
Ciudad de México, , Mexico - Full Time
Skills Needed
Customer Service, Technical Support, Hsbcnet Platform, Business Banking, Case Follow Up, Team Collaboration, Proactivity, Self Learning, Documentation, Data Security, English Proficiency
Specialization
Candidates must have experience in customer service and possess a completed or partially completed university degree. A high level of English proficiency (80% conversational and written) is required, along with full-time availability.
Stage Intelligence Artificelle appliquée à l'Analyse Crédit (f/m/d) at HSBC Securities Services Luxembourg
Courbevoie, Ile-de-France, France - Full Time
Skills Needed
Artificial Intelligence, Credit Analysis, Financial Analysis, Sectoral Analysis, Prompt Library Development, Credit Assistance Module Design, Data Provider Mapping, Generative Ai, Llm Prototyping, Financial Performance Analysis, Methodology Documentation, Technology Watch, Corporate Finance, Data Processing, Python, Prompt Engineering
Specialization
Candidates should be Master 1 or 2 students specializing in data/AI, finance, or related fields, possessing good knowledge of corporate finance, strong analytical skills, and an interest in financial markets. Proficiency in French and fluent English is essential, with appreciated skills in data processing/programming like Python and familiarity with generative AI tools.
Universal Banker Nanjing NJX Sub-branch 大堂服务助理 at HSBC Securities Services Luxembourg
Nanjing, Jiangsu, China - Full Time
Skills Needed
Interpersonal Skills, Empathy, Decision Making, Service Excellence, Digital Promotion, Retail Sales, Fraud Vigilance, Customer Knowledge, Regulatory Adherence, Operational Risk, Relationship Management, Operational Procedures, Money Laundering Awareness, Compliance Regulations, Client Experience, Needs Based Solutions
Specialization
Successful candidates must possess strong interpersonal and empathy skills along with solid decision-making abilities, backed by a minimum of two years of experience in the financial services industry. Understanding of core products, retail/premier sales experience, and knowledge of relevant regulatory governance and operational procedures are also required.
Experience Required
Minimum 2 year(s)
Manager - Control Tower- Lead at HSBC Securities Services Luxembourg
Bengaluru, karnataka, India - Full Time
Skills Needed
Forecasting, Capacity Planning, Volume Trends Analysis, Productivity Analysis, Operational Metrics Analysis, Shift Inflex Management, Scheduling Optimization, Team Leadership, Forecast Accuracy, Mitigation, Erlang, Genesys, Workforce Management Tools, Statistical Equation, Data Analytical Skills, Stakeholder Management
Specialization
Candidates must possess at least a bachelor’s degree and 8–10 years of relevant Workforce Management experience, including team leadership. Essential technical knowledge includes Genesys, statistical equations, Power BI, SQL, HTML, and Python, alongside strong data interpretation and storytelling abilities.
Experience Required
Minimum 5 year(s)
Associate ECM Syndicate at HSBC Securities Services Luxembourg
London, England, United Kingdom - Full Time
Skills Needed
Ecm Experience, Syndicate, Deal Execution, Bookbuilding Applications, Equity Markets Understanding, Investor Targeting, Live Bookbuilding, Liaising With Markets, Sales, Trading, Client Narrative, Pitching, Transaction Recommendations, Relationship Building, Execution Strategy
Specialization
Candidates must possess strong ECM and Syndicate/deal execution experience, ideally including bookbuilding applications, alongside a genuine interest and good understanding of equity market drivers. Essential qualities include high energy, enthusiasm, drive, commitment to learning, and the ability to operate with clarity, accuracy, and efficiency in a fast-paced environment.
Experience Required
Minimum 2 year(s)
Assistant Vice President - Balance Sheet Steering and Optimisation at HSBC Securities Services Luxembourg
Bengaluru, karnataka, India - Full Time
Skills Needed
Balance Sheet Steering, Optimization, Rote Monitoring, Pricing Framework, Global Booking Model, Marginal Pricing, Regulatory Compliance, Stakeholder Management, Financial Modeling, Capital Regulations, Liquidity Regulations, Organizational Skills, Time Management, Problem Solving, Quantitative Skills, Influencing Skills
Specialization
Successful candidates must possess bank treasury experience and knowledge of banking products, along with a high level of drive to deliver complex transformational initiatives. Key requirements include proven ability to manage diverse stakeholders, strong understanding of HSBC Group structures, and excellent problem-solving and quantitative skills, including building financial models.
Experience Required
Minimum 5 year(s)
Senior Consultant Specialist at HSBC Securities Services Luxembourg
Xin'an, Henan, China - Full Time
Skills Needed
Research, Development, Ai/Ml Models, Algorithms, Data Analysis, Predictive Modeling, Data Pipelines, Model Deployment, Python, R, Pandas, Numpy, Tensorflow, Scikit Learn, Data Visualization, Problem Solving
Specialization
Candidates must have a Bachelor’s degree or higher in a quantitative field like Data Science or Computer Science, along with a minimum of two years of experience focused on AI/ML applications. Proficiency in Python or R, familiarity with ML frameworks like TensorFlow, and strong analytical skills are essential.
Experience Required
Minimum 2 year(s)
Assistant Partnerships Manager at HSBC Securities Services Luxembourg
Hong Kong, Hong Kong Island, Hong Kong S.A.R. - Full Time
Skills Needed
Partnership Strategy, Market Research, Opportunity Assessment, Stakeholder Management, Agile Approach, Deal Management, Conflict Management, Project Management, Partner Onboarding, Customer Engagement, Customer Acquisition, Profitability Analysis, Productivity Outcomes, Continuous Improvement, English Fluency, Cantonese Fluency
Specialization
Candidates must be university graduates with preferred experience working in a multinational firm and must speak and write fluent English and Cantonese. Due to urgent hiring needs, candidates with immediate local right to work and no relocation needs will be prioritized, and the selected candidate will undergo enhanced vetting.
Experience Required
Minimum 2 year(s)
Senior Manager/ Manager Consumer Loans at HSBC Securities Services Luxembourg
Hong Kong, Hong Kong Island, Hong Kong S.A.R. - Full Time
Skills Needed
Business Strategy, Credit Policy, Stakeholder Collaboration, Data Analytics, Financial Acumen, Project Management, Analytical Skills, Problem Solving, Critical Thinking, Cantonese, English, Presentation Skills
Specialization
Candidates should hold a university degree, preferably in Business Administration, and have experience in personal loans or card lending. Strong analytical skills, project management abilities, and fluency in Cantonese and English are also required.
Experience Required
Minimum 5 year(s)
Middle Office Analyst at HSBC Securities Services Luxembourg
Mumbai, maharashtra, India - Full Time
Skills Needed
Data Analytics, Deal Input, Transaction Flow, Reconciliation, Client Onboarding, Documentation, Mis Reporting, Time Management, Multi Tasking, Ms Office, Power Bi, Access Macro, Basic Coding, Onboarding Regulations
Specialization
Candidates should hold at least a graduation degree and possess strong time management skills. Familiarity with onboarding documents and regulations, as well as proficiency in MS Office and Power BI, is preferred.
Experience Required
Minimum 2 year(s)
Vice President, Structured Trade at HSBC Securities Services Luxembourg
, Kowloon, Hong Kong S.A.R. - Full Time
Skills Needed
Client Portfolio Management, Business Generation, Sector Planning, Portfolio Planning, Client Monitoring, End To End Client Management, Cost Management, Structured Trade Products, Receivable Finance, Supply Chain Finance, Abl, Relationship Building, Risk Management, Regulatory Awareness, Analytical Skills, Business Development
Specialization
Candidates should be university graduates with similar industry experience, demonstrating an ability to drive business growth with corporate customers in a dynamic frontline environment. Fluency in Cantonese, English, and Mandarin, along with relevant commercial banking and trade knowledge, is required.
Experience Required
Minimum 5 year(s)
Customer Service Consultant at HSBC Securities Services Luxembourg
Huddersfield, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication Skills, Empathy, Ownership, Resilience, Digital Platforms Education, Fraud Awareness, Complex Needs Support, Financial Inclusion
Specialization
Candidates must demonstrate excellent communication skills, the ability to engage in effective conversations, and show empathy towards customers. The role requires taking ownership of enquiries through to resolution and being resilient in a continuously changing environment; previous customer service experience is helpful but not essential.
Teller at HSBC Securities Services Luxembourg
Dalian, Liaoning, China - Full Time
Skills Needed
Customer Service, Communication, Regulatory Reporting, Administrative Support, Interpersonal Skills, Presentation Skills, Customer Centric Mindset
Specialization
Candidates should possess a Bachelor's degree or higher, with a preference for at least one year of working experience, especially in a customer-facing function. Success in this role requires being result-driven, capable of working under pressure, highly responsible, and possessing strong interpersonal and presentation skills.
Universal Banker, Shanghai SCR Sub-branch, HSBC China at HSBC Securities Services Luxembourg
Shanghai, Shanghai, China - Full Time
Skills Needed
Customer Needs Identification, Transaction Processing, Digital Banking, Kyc Compliance, Risk Vigilance, Sales Opportunity Identification, Communication, Client Focus, Influencing, Organization, Coordination, Self Motivation, English Proficiency, Chinese Proficiency
Specialization
Candidates must possess a Bachelor's degree or higher and demonstrate a strong sense of work responsibility coupled with excellent learning ability. Essential soft skills include strong communication, client focus, influencing capabilities, organizational skills, coordination abilities, and strong self-motivation, with bilingual proficiency in English and Chinese being mandatory.
Experience Required
Minimum 2 year(s)
Alternatives Investment specialist - Global Private Banking at HSBC Securities Services Luxembourg
, , Singapore - Full Time
Skills Needed
Client Engagement, Investment Advisory, Alternatives, Private Markets, Hedge Funds, Product Launches, Business Development, Marketing Initiatives, Knowledge Sharing, Collaboration, Mandarin Communication, Problem Solving, Stakeholder Management, Teamwork, Strategic Planning
Specialization
Candidates must possess a Bachelor's degree and a minimum of five years of experience in financial services, focusing on client engagement and investment advisory, with extensive knowledge of Alternatives like Private Markets and Hedge Funds. Strong communication, problem-solving skills, and required Mandarin proficiency for engaging with Mandarin-speaking clients are essential.
Experience Required
Minimum 5 year(s)
Insurance Marketing Manager - Hang Seng Insurance - Hang Seng Bank (HK) at HSBC Securities Services Luxembourg
, Kowloon, Hong Kong S.A.R. - Full Time
Skills Needed
Marketing Strategies, Data Analytics, Multi Channel Campaigns, Budget Management, Roi Tracking, Market Trend Analysis, Stakeholder Management, Campaign Performance Analysis, Insurance Regulations Compliance, Team Leadership, Life Insurance Products, Customer Centricity, Project Management, Digital Marketing Tools, Communication Skills, Bilingual Proficiency
Specialization
Candidates must be university graduates, preferably in business, marketing, or communications, with a minimum of five years of marketing experience, ideally in insurance or financial services. Strong self-motivation, project management skills, proficiency in digital marketing tools, and fluency in both English and Chinese are required.
Experience Required
Minimum 5 year(s)
Customer Service Consultant at HSBC Securities Services Luxembourg
Farnborough, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

26000.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Customer Service, Empathy, Ownership, Problem Resolution, Resilience, Digital Platform Education, Fraud Awareness, Vulnerability Support, Complex Banking Needs Handling

Industry

Financial Services

Description
What you'll do As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you! At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you’ll: Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience Play an integral part in customer education around HSBC digital services and fraud awareness Identify customers who are in vulnerable situations and determine the best way we can support them Help our customers with more complex banking needs to ensure they feel supported in their choices What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service Be resilient to a continuous changing environment When & where you'll work This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You’ll Get! We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus. You’ll also receive: Over six weeks’ holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts A market-leading employer pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500
Responsibilities
The Customer Service Consultant will serve as the primary contact for branch customers, taking ownership of their needs and delivering an exceptional experience while educating them on digital services and fraud prevention. This role also involves identifying and supporting customers facing vulnerability or complex banking requirements to ensure financial inclusion.
Customer Service Consultant at HSBC Securities Services Luxembourg
Farnborough, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Customer Service, Empathy, Ownership, Problem Resolution, Resilience, Digital Platform Education, Fraud Awareness, Vulnerability Support, Complex Banking Needs Handling
Specialization
Successful candidates must demonstrate excellent communication skills, the ability to engage effectively, and a genuine passion for exceeding customer expectations through personalized and efficient service. While previous customer service experience is helpful, the primary focus is on conversational ability and a commitment to going above and beyond for customers.
Customer Insights Manager, Analytics at HSBC Securities Services Luxembourg
London, England, United Kingdom - Full Time
Skills Needed
Data Analysis, Customer Experience, Market Trends, Data Quality, Compliance, Python, Sql, Qlik, Power Bi, Generative Ai, Communication Skills, Interpersonal Skills, Business Optimisation, Innovation, Team Culture, Diversity
Specialization
Candidates should have experience in analyzing complex datasets and understanding banking and client lifecycle metrics. Proficiency in Python, SQL, and data governance standards is also required.
Experience Required
Minimum 5 year(s)
Universal Banker Nanjing NJX Sub-branch 大堂服务助理 at HSBC Securities Services Luxembourg
Nanjing, Jiangsu, China - Full Time
Skills Needed
Interpersonal Skills, Empathy, Decision Making, Service Excellence, Digital Promotion, Retail Sales, Fraud Vigilance, Customer Knowledge, Regulatory Adherence, Operational Risk, Relationship Management, Operational Procedures, Money Laundering Awareness, Compliance Regulations, Client Experience, Needs Based Solutions
Specialization
Candidates must possess strong interpersonal and empathy skills along with solid decision-making abilities, and have a minimum of two years of experience in the financial services industry. A good understanding of core products, retail/wealth processes, and relevant regulatory governance is also required.
Experience Required
Minimum 2 year(s)
Senior Consultant Specialist at HSBC Securities Services Luxembourg
Guangzhou, Guangdong, China - Full Time
Skills Needed
Solution Design, Risk Management, Governance, Architecture Strategy, Cloud Design, Leadership, Problem Solving, Communication, Stakeholder Management, Infrastructure Design, Integration Concepts, Ai/Ml Solution Delivery, Agile Development, Backlog Management, Non Functional Requirements
Specialization
Candidates must possess strong analytical and problem-solving capabilities, with the ability to influence technical direction and collaborate effectively with business and engineering teams. Essential knowledge includes understanding business functional domains, infrastructure design concepts, integration patterns, and experience in AI/ML solution delivery, preferably in regulated industries.
Experience Required
Minimum 5 year(s)
Procesador Mesa Ayuda HSBCNet at HSBC Securities Services Luxembourg
Ciudad de México, , Mexico - Full Time
Skills Needed
Customer Service, Technical Support, Hsbcnet Platform, Business Banking, Case Follow Up, Team Collaboration, Proactivity, Self Learning, Documentation, Data Security, English Proficiency
Specialization
Candidates must have experience in customer service and possess a completed or partially completed university degree. A high level of English proficiency (80% conversational and written) is required, along with full-time availability.
Stage Intelligence Artificelle appliquée à l'Analyse Crédit (f/m/d) at HSBC Securities Services Luxembourg
Courbevoie, Ile-de-France, France - Full Time
Skills Needed
Artificial Intelligence, Credit Analysis, Financial Analysis, Sectoral Analysis, Prompt Library Development, Credit Assistance Module Design, Data Provider Mapping, Generative Ai, Llm Prototyping, Financial Performance Analysis, Methodology Documentation, Technology Watch, Corporate Finance, Data Processing, Python, Prompt Engineering
Specialization
Candidates should be Master 1 or 2 students specializing in data/AI, finance, or related fields, possessing good knowledge of corporate finance, strong analytical skills, and an interest in financial markets. Proficiency in French and fluent English is essential, with appreciated skills in data processing/programming like Python and familiarity with generative AI tools.
Universal Banker Nanjing NJX Sub-branch 大堂服务助理 at HSBC Securities Services Luxembourg
Nanjing, Jiangsu, China - Full Time
Skills Needed
Interpersonal Skills, Empathy, Decision Making, Service Excellence, Digital Promotion, Retail Sales, Fraud Vigilance, Customer Knowledge, Regulatory Adherence, Operational Risk, Relationship Management, Operational Procedures, Money Laundering Awareness, Compliance Regulations, Client Experience, Needs Based Solutions
Specialization
Successful candidates must possess strong interpersonal and empathy skills along with solid decision-making abilities, backed by a minimum of two years of experience in the financial services industry. Understanding of core products, retail/premier sales experience, and knowledge of relevant regulatory governance and operational procedures are also required.
Experience Required
Minimum 2 year(s)
Manager - Control Tower- Lead at HSBC Securities Services Luxembourg
Bengaluru, karnataka, India - Full Time
Skills Needed
Forecasting, Capacity Planning, Volume Trends Analysis, Productivity Analysis, Operational Metrics Analysis, Shift Inflex Management, Scheduling Optimization, Team Leadership, Forecast Accuracy, Mitigation, Erlang, Genesys, Workforce Management Tools, Statistical Equation, Data Analytical Skills, Stakeholder Management
Specialization
Candidates must possess at least a bachelor’s degree and 8–10 years of relevant Workforce Management experience, including team leadership. Essential technical knowledge includes Genesys, statistical equations, Power BI, SQL, HTML, and Python, alongside strong data interpretation and storytelling abilities.
Experience Required
Minimum 5 year(s)
Associate ECM Syndicate at HSBC Securities Services Luxembourg
London, England, United Kingdom - Full Time
Skills Needed
Ecm Experience, Syndicate, Deal Execution, Bookbuilding Applications, Equity Markets Understanding, Investor Targeting, Live Bookbuilding, Liaising With Markets, Sales, Trading, Client Narrative, Pitching, Transaction Recommendations, Relationship Building, Execution Strategy
Specialization
Candidates must possess strong ECM and Syndicate/deal execution experience, ideally including bookbuilding applications, alongside a genuine interest and good understanding of equity market drivers. Essential qualities include high energy, enthusiasm, drive, commitment to learning, and the ability to operate with clarity, accuracy, and efficiency in a fast-paced environment.
Experience Required
Minimum 2 year(s)
Assistant Vice President - Balance Sheet Steering and Optimisation at HSBC Securities Services Luxembourg
Bengaluru, karnataka, India - Full Time
Skills Needed
Balance Sheet Steering, Optimization, Rote Monitoring, Pricing Framework, Global Booking Model, Marginal Pricing, Regulatory Compliance, Stakeholder Management, Financial Modeling, Capital Regulations, Liquidity Regulations, Organizational Skills, Time Management, Problem Solving, Quantitative Skills, Influencing Skills
Specialization
Successful candidates must possess bank treasury experience and knowledge of banking products, along with a high level of drive to deliver complex transformational initiatives. Key requirements include proven ability to manage diverse stakeholders, strong understanding of HSBC Group structures, and excellent problem-solving and quantitative skills, including building financial models.
Experience Required
Minimum 5 year(s)
Senior Consultant Specialist at HSBC Securities Services Luxembourg
Xin'an, Henan, China - Full Time
Skills Needed
Research, Development, Ai/Ml Models, Algorithms, Data Analysis, Predictive Modeling, Data Pipelines, Model Deployment, Python, R, Pandas, Numpy, Tensorflow, Scikit Learn, Data Visualization, Problem Solving
Specialization
Candidates must have a Bachelor’s degree or higher in a quantitative field like Data Science or Computer Science, along with a minimum of two years of experience focused on AI/ML applications. Proficiency in Python or R, familiarity with ML frameworks like TensorFlow, and strong analytical skills are essential.
Experience Required
Minimum 2 year(s)
Assistant Partnerships Manager at HSBC Securities Services Luxembourg
Hong Kong, Hong Kong Island, Hong Kong S.A.R. - Full Time
Skills Needed
Partnership Strategy, Market Research, Opportunity Assessment, Stakeholder Management, Agile Approach, Deal Management, Conflict Management, Project Management, Partner Onboarding, Customer Engagement, Customer Acquisition, Profitability Analysis, Productivity Outcomes, Continuous Improvement, English Fluency, Cantonese Fluency
Specialization
Candidates must be university graduates with preferred experience working in a multinational firm and must speak and write fluent English and Cantonese. Due to urgent hiring needs, candidates with immediate local right to work and no relocation needs will be prioritized, and the selected candidate will undergo enhanced vetting.
Experience Required
Minimum 2 year(s)
Senior Manager/ Manager Consumer Loans at HSBC Securities Services Luxembourg
Hong Kong, Hong Kong Island, Hong Kong S.A.R. - Full Time
Skills Needed
Business Strategy, Credit Policy, Stakeholder Collaboration, Data Analytics, Financial Acumen, Project Management, Analytical Skills, Problem Solving, Critical Thinking, Cantonese, English, Presentation Skills
Specialization
Candidates should hold a university degree, preferably in Business Administration, and have experience in personal loans or card lending. Strong analytical skills, project management abilities, and fluency in Cantonese and English are also required.
Experience Required
Minimum 5 year(s)
Middle Office Analyst at HSBC Securities Services Luxembourg
Mumbai, maharashtra, India - Full Time
Skills Needed
Data Analytics, Deal Input, Transaction Flow, Reconciliation, Client Onboarding, Documentation, Mis Reporting, Time Management, Multi Tasking, Ms Office, Power Bi, Access Macro, Basic Coding, Onboarding Regulations
Specialization
Candidates should hold at least a graduation degree and possess strong time management skills. Familiarity with onboarding documents and regulations, as well as proficiency in MS Office and Power BI, is preferred.
Experience Required
Minimum 2 year(s)
Vice President, Structured Trade at HSBC Securities Services Luxembourg
, Kowloon, Hong Kong S.A.R. - Full Time
Skills Needed
Client Portfolio Management, Business Generation, Sector Planning, Portfolio Planning, Client Monitoring, End To End Client Management, Cost Management, Structured Trade Products, Receivable Finance, Supply Chain Finance, Abl, Relationship Building, Risk Management, Regulatory Awareness, Analytical Skills, Business Development
Specialization
Candidates should be university graduates with similar industry experience, demonstrating an ability to drive business growth with corporate customers in a dynamic frontline environment. Fluency in Cantonese, English, and Mandarin, along with relevant commercial banking and trade knowledge, is required.
Experience Required
Minimum 5 year(s)
Customer Service Consultant at HSBC Securities Services Luxembourg
Huddersfield, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication Skills, Empathy, Ownership, Resilience, Digital Platforms Education, Fraud Awareness, Complex Needs Support, Financial Inclusion
Specialization
Candidates must demonstrate excellent communication skills, the ability to engage in effective conversations, and show empathy towards customers. The role requires taking ownership of enquiries through to resolution and being resilient in a continuously changing environment; previous customer service experience is helpful but not essential.
Teller at HSBC Securities Services Luxembourg
Dalian, Liaoning, China - Full Time
Skills Needed
Customer Service, Communication, Regulatory Reporting, Administrative Support, Interpersonal Skills, Presentation Skills, Customer Centric Mindset
Specialization
Candidates should possess a Bachelor's degree or higher, with a preference for at least one year of working experience, especially in a customer-facing function. Success in this role requires being result-driven, capable of working under pressure, highly responsible, and possessing strong interpersonal and presentation skills.
Universal Banker, Shanghai SCR Sub-branch, HSBC China at HSBC Securities Services Luxembourg
Shanghai, Shanghai, China - Full Time
Skills Needed
Customer Needs Identification, Transaction Processing, Digital Banking, Kyc Compliance, Risk Vigilance, Sales Opportunity Identification, Communication, Client Focus, Influencing, Organization, Coordination, Self Motivation, English Proficiency, Chinese Proficiency
Specialization
Candidates must possess a Bachelor's degree or higher and demonstrate a strong sense of work responsibility coupled with excellent learning ability. Essential soft skills include strong communication, client focus, influencing capabilities, organizational skills, coordination abilities, and strong self-motivation, with bilingual proficiency in English and Chinese being mandatory.
Experience Required
Minimum 2 year(s)
Alternatives Investment specialist - Global Private Banking at HSBC Securities Services Luxembourg
, , Singapore - Full Time
Skills Needed
Client Engagement, Investment Advisory, Alternatives, Private Markets, Hedge Funds, Product Launches, Business Development, Marketing Initiatives, Knowledge Sharing, Collaboration, Mandarin Communication, Problem Solving, Stakeholder Management, Teamwork, Strategic Planning
Specialization
Candidates must possess a Bachelor's degree and a minimum of five years of experience in financial services, focusing on client engagement and investment advisory, with extensive knowledge of Alternatives like Private Markets and Hedge Funds. Strong communication, problem-solving skills, and required Mandarin proficiency for engaging with Mandarin-speaking clients are essential.
Experience Required
Minimum 5 year(s)
Insurance Marketing Manager - Hang Seng Insurance - Hang Seng Bank (HK) at HSBC Securities Services Luxembourg
, Kowloon, Hong Kong S.A.R. - Full Time
Skills Needed
Marketing Strategies, Data Analytics, Multi Channel Campaigns, Budget Management, Roi Tracking, Market Trend Analysis, Stakeholder Management, Campaign Performance Analysis, Insurance Regulations Compliance, Team Leadership, Life Insurance Products, Customer Centricity, Project Management, Digital Marketing Tools, Communication Skills, Bilingual Proficiency
Specialization
Candidates must be university graduates, preferably in business, marketing, or communications, with a minimum of five years of marketing experience, ideally in insurance or financial services. Strong self-motivation, project management skills, proficiency in digital marketing tools, and fluency in both English and Chinese are required.
Experience Required
Minimum 5 year(s)