About the role

As the Retail Store Manager, you will be responsible for the overall management and performance of the store. You will lead and supervise the retail team, manage daily store operations, drive sales performance, maintain high customer service standards and ensure the store operates efficiently and in accordance with company policies and procedures.

Key responsibilities

• Managing and overseeing the day-to-day operations of the retail store.
• Leading, supervising, coaching and motivating retail staff to achieve individual and store objectives.
• Preparing staff rosters, allocating duties and monitoring employee performance.
• Setting, monitoring and achieving sales targets, revenue goals and key performance indicators (KPIs).
• Developing and implementing strategies to improve sales and overall store performance.
• Maintaining high standards of customer service and ensuring a positive customer experience.
• Handling and resolving escalated customer enquiries and complaints professionally.
• Ensuring staff maintain appropriate knowledge of products, services and promotional offers.
• Managing stock levels, inventory control, stock ordering and stock movements.
• Monitoring cash handling, point-of-sale operations and daily reconciliation procedures.