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Program Lead, Governance and Enablement at Australian Financial Complaints Authority
Sydney, New South Wales, Australia - Full Time
Skills Needed
Program Governance, Scaled Agile, Lean Delivery, Pi Planning, Portfolio Management, Raid Management, Vendor Management, Stakeholder Engagement, Budget Alignment, Technology Delivery Oversight, Risk Management, Executive Reporting
Specialization
Requires proven experience leading large-scale complex programs in regulated environments with deep expertise in scaled agile and lean delivery. Must possess strong stakeholder influencing skills and the ability to provide technology delivery oversight.
Experience Required
Minimum 10 year(s)
Retail Team Member - Southern Highlands at The Reject Shop
, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Stock Replenishment, Store Maintenance, Teamwork, Retail Operations, Physical Stamina
Specialization
No prior retail experience is required as training is provided. Candidates must be reliable, have a positive attitude, and be available to work afternoons, evenings, and weekends.
Casual Merchandiser - Training Provided at CGLRS
Port Macquarie-Hastings Council, New South Wales, Australia - Full Time
Skills Needed
Merchandising, Communication Skills, Attention To Detail, Problem Solving, Physical Stamina, Time Management, Relationship Building, Smart Device Proficiency
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should have strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
City of Brisbane, Queensland, Australia - Full Time
Skills Needed
Merchandising, Planograms, Point Of Sale Set Up, Pricing And Ticketing, Communication Skills, Attention To Detail, Problem Solving, Physical Lifting, Smart Device Proficiency
Specialization
Requires a valid driver's license, reliable vehicle, and the ability to lift up to 15kg. Candidates should have strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
Gold Coast City, Queensland, Australia - Full Time
Skills Needed
Merchandising, Planograms, Point Of Sale Set Up, Pricing And Ticketing, Communication, Attention To Detail, Problem Solving, Physical Lifting, Smart Device Proficiency
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should have strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
Petrie Terrace, Queensland, Australia - Full Time
Skills Needed
Communication Skills, Attention To Detail, Problem Solving, Physical Lifting, Driving, Smart Device Proficiency, Merchandising, Relationship Building
Specialization
Requires a valid driver's license, reliable vehicle, and the ability to lift up to 15kg. Candidates should have strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not required.
Casual Merchandiser - Training Provided at CGLRS
Petrie Terrace, Queensland, Australia - Full Time
Skills Needed
Merchandising, Communication Skills, Attention To Detail, Problem Solving, Physical Stamina, Smart Device Proficiency, Relationship Building
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should possess strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
City of Brisbane, Queensland, Australia - Full Time
Skills Needed
Communication, Attention To Detail, Problem Solving, Physical Lifting, Driving, Smart Device Proficiency, Merchandising
Specialization
Candidates must have a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Strong communication skills and confidence using smart devices are required, while previous merchandising experience is preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
Gold Coast City, Queensland, Australia - Full Time
Skills Needed
Merchandising, Communication Skills, Attention To Detail, Problem Solving, Physical Lifting, Smart Device Proficiency, Relationship Building, Planogram Execution
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should have strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
Alice Springs, , Australia - Full Time
Skills Needed
Merchandising, Communication Skills, Attention To Detail, Problem Solving, Physical Lifting, Smart Device Proficiency, Relationship Building, Planogram Execution
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should have strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Leading Hand | Maintenance & Facilities at Minor International
Cessnock City Council, New South Wales, Australia - Full Time
Skills Needed
Grounds Maintenance, Landscaping, Facilities Management, Team Leadership, Resource Coordination, Contractor Management, Problem Solving, Workplace Health And Safety, Utility Infrastructure Maintenance, Operational Planning
Specialization
Requires previous experience in grounds or property maintenance with demonstrated leadership or supervisory skills. A trade qualification and a current driver's licence are highly regarded.
Experience Required
Minimum 2 year(s)
Program Lead, Governance and Enablement at Australian Financial Complaints Authority
Sydney, New South Wales, Australia - Full Time
Skills Needed
Program Governance, Scaled Agile, Lean Delivery, Pi Planning, Portfolio Management, Raid Management, Vendor Management, Stakeholder Engagement, Budget Alignment, Technology Delivery Oversight, Risk Management, Executive Reporting
Specialization
Requires proven experience leading large-scale complex programs in regulated environments with deep expertise in scaled agile and lean delivery. Must possess strong stakeholder influencing skills and the ability to provide technology delivery oversight.
Experience Required
Minimum 10 year(s)
Crew - New Restaurant Opening Nedlands! at Guzman y Gomez
Nedlands, Western Australia, Australia - Full Time
Skills Needed
Customer Service, Food Preparation, Teamwork, Order Taking, Food Safety, Quality Control, Multitasking, Time Management
Specialization
No specific formal qualifications are listed, but candidates should be versatile team players with high energy. Ability to follow food safety standards and a willingness to undergo training is required.
Complaints and Investigations Specialist at Australian Financial Complaints Authority
Melbourne, Victoria, Australia - Full Time
Skills Needed
Complaints Handling, Investigations, Dispute Resolution, Jurisdictional Assessment, Critical Thinking, Stakeholder Engagement, Case Management, Procedural Fairness, Analytical Skills, Time Management, Professional Communication, Triage
Specialization
Requires strong experience in complaints handling, investigations, or dispute resolution with a proven ability to operate independently. Candidates must possess excellent analytical skills and the ability to produce well-reasoned written outcomes in plain English.
Experience Required
Minimum 2 year(s)
Team Leader Maintenance and Presentation at Hume City Council
Melbourne, Victoria, Australia - Full Time
Skills Needed
Team Leadership, Facility Operations, Contractor Management, Risk Assessment, Performance Management, Rostering, Stakeholder Engagement, Compliance Auditing, Emergency Response Planning, Budgeting, Public Health And Safety, Building Maintenance
Specialization
Requires tertiary qualifications in sport and recreational management or equivalent experience in facility operations. Must hold current First Aid, CPR, Working with Children Check, and a valid Driver's License.
Experience Required
Minimum 5 year(s)
Casual Merchandiser - Training Provided at CGLRS
Gold Coast City, Queensland, Australia - Full Time
Skills Needed
Merchandising, Planograms, Point Of Sale Set Up, Pricing And Ticketing, Communication Skills, Attention To Detail, Problem Solving, Physical Stamina, Smart Device Proficiency
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should possess strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
Melbourne, Victoria, Australia - Full Time
Skills Needed
Merchandising, Communication Skills, Attention To Detail, Problem Solving, Physical Stamina, Driving, Smart Device Proficiency, Relationship Building
Specialization
Requires a valid driver's license, reliable vehicle, and the ability to lift up to 15kg. Candidates should have strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
Newcastle-Maitland, New South Wales, Australia - Full Time
Skills Needed
Communication Skills, Attention To Detail, Problem Solving, Physical Stamina, Driving, Digital Literacy, Merchandising, Relationship Building
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should possess strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
Gold Coast City, Queensland, Australia - Full Time
Skills Needed
Communication Skills, Attention To Detail, Problem Solving, Physical Lifting, Driving, Smart Device Proficiency, Merchandising, Relationship Building
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should possess strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Quality Specialist - Lab and Sanitation at Bega Group
Melbourne, Victoria, Australia - Full Time
Skills Needed
Food Safety, Quality Assurance, Laboratory Management, Compliance Monitoring, Haccp, Gmp, Glp, Brc Standards, Root Cause Analysis, Equipment Calibration, Continuous Improvement, Relationship Building
Specialization
Requires experience in food safety, quality, or laboratory environments within the Dairy or FMCG manufacturing sector. Must be familiar with compliance standards such as HACCP, GMP, GLP, and BRC.
Experience Required
Minimum 2 year(s)
Program Lead, Governance and Enablement at Australian Financial Complaints Authority
Sydney, New South Wales, Australia -
Full Time


Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Program Governance, Scaled Agile, Lean Delivery, PI Planning, Portfolio Management, RAID Management, Vendor Management, Stakeholder Engagement, Budget Alignment, Technology Delivery Oversight, Risk Management, Executive Reporting

Industry

Financial Services

Description
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description Program Lead, Governance & Enablement Drive a nationally significant program tackling scams across financial services, telecommunications and digital platforms Join AFCA at a pivotal moment as we expand our role under the new Scams Prevention Framework, extending our jurisdiction across multiple sectors to better protect Australians from scam-related harm. This is a rare opportunity to shape and lead the governance and delivery engine behind a complex, high-profile transformation program. This role is offered as an initial 12-month contract, with a strong view to extension. The Opportunity Reporting to the EGM, Scams EDR Project, the Program Lead, Governance & Enablement is the central force that keeps this enterprise-wide program aligned, connected and delivering. You’ll operate as the “engine room” of the program, orchestrating cadence, governance, planning, risk, and delivery across multiple value streams, technology teams, and external vendors. This is a highly visible role where you’ll influence senior stakeholders and ensure outcomes are delivered with pace, discipline and clarity. Key Responsibilities Own the program operating rhythm – PI planning, cadence, governance cycles Lead portfolio and budget alignment across value streams Drive lean delivery practices, metrics and continuous improvement Oversee risk, issue and dependency management (RAID) at program level Deliver clear, executive-level governance reporting Coordinate technology delivery oversight and milestone tracking Manage vendor and third-party performance and governance Partner with senior leaders to ensure delivery alignment and transparency Qualifications What You’ll Bring Proven experience leading large-scale, complex programs in financial services, government or regulated environments Deep expertise in scaled agile, lean delivery and program governance Strong capability in PI planning, portfolio management and delivery cadence Experience managing cross-stream dependencies, risks and competing priorities Confidence providing technology delivery oversight in complex environments Exposure to vendor management and procurement governance Highly developed stakeholder engagement and influencing skills A proactive, detail-oriented mindset with the ability to drive clarity in ambiguity If you’re energised by leading complex programs, influencing at senior levels, and driving outcomes that protect Australians, we’d love to hear from you. Additional Information Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion. Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing. Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period. To apply If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience. About AFCA The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers. AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.
Responsibilities
Lead the governance and delivery engine for a high-profile scams prevention program across financial services and digital platforms. Orchestrate program cadence, budget alignment, risk management, and vendor performance to ensure transparent delivery.
Program Lead, Governance and Enablement at Australian Financial Complaints Authority
Sydney, New South Wales, Australia - Full Time
Skills Needed
Program Governance, Scaled Agile, Lean Delivery, Pi Planning, Portfolio Management, Raid Management, Vendor Management, Stakeholder Engagement, Budget Alignment, Technology Delivery Oversight, Risk Management, Executive Reporting
Specialization
Requires proven experience leading large-scale complex programs in regulated environments with deep expertise in scaled agile and lean delivery. Must possess strong stakeholder influencing skills and the ability to provide technology delivery oversight.
Experience Required
Minimum 10 year(s)
Retail Team Member - Southern Highlands at The Reject Shop
, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Stock Replenishment, Store Maintenance, Teamwork, Retail Operations, Physical Stamina
Specialization
No prior retail experience is required as training is provided. Candidates must be reliable, have a positive attitude, and be available to work afternoons, evenings, and weekends.
Casual Merchandiser - Training Provided at CGLRS
Port Macquarie-Hastings Council, New South Wales, Australia - Full Time
Skills Needed
Merchandising, Communication Skills, Attention To Detail, Problem Solving, Physical Stamina, Time Management, Relationship Building, Smart Device Proficiency
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should have strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
City of Brisbane, Queensland, Australia - Full Time
Skills Needed
Merchandising, Planograms, Point Of Sale Set Up, Pricing And Ticketing, Communication Skills, Attention To Detail, Problem Solving, Physical Lifting, Smart Device Proficiency
Specialization
Requires a valid driver's license, reliable vehicle, and the ability to lift up to 15kg. Candidates should have strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
Gold Coast City, Queensland, Australia - Full Time
Skills Needed
Merchandising, Planograms, Point Of Sale Set Up, Pricing And Ticketing, Communication, Attention To Detail, Problem Solving, Physical Lifting, Smart Device Proficiency
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should have strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
Petrie Terrace, Queensland, Australia - Full Time
Skills Needed
Communication Skills, Attention To Detail, Problem Solving, Physical Lifting, Driving, Smart Device Proficiency, Merchandising, Relationship Building
Specialization
Requires a valid driver's license, reliable vehicle, and the ability to lift up to 15kg. Candidates should have strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not required.
Casual Merchandiser - Training Provided at CGLRS
Petrie Terrace, Queensland, Australia - Full Time
Skills Needed
Merchandising, Communication Skills, Attention To Detail, Problem Solving, Physical Stamina, Smart Device Proficiency, Relationship Building
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should possess strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
City of Brisbane, Queensland, Australia - Full Time
Skills Needed
Communication, Attention To Detail, Problem Solving, Physical Lifting, Driving, Smart Device Proficiency, Merchandising
Specialization
Candidates must have a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Strong communication skills and confidence using smart devices are required, while previous merchandising experience is preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
Gold Coast City, Queensland, Australia - Full Time
Skills Needed
Merchandising, Communication Skills, Attention To Detail, Problem Solving, Physical Lifting, Smart Device Proficiency, Relationship Building, Planogram Execution
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should have strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
Alice Springs, , Australia - Full Time
Skills Needed
Merchandising, Communication Skills, Attention To Detail, Problem Solving, Physical Lifting, Smart Device Proficiency, Relationship Building, Planogram Execution
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should have strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Leading Hand | Maintenance & Facilities at Minor International
Cessnock City Council, New South Wales, Australia - Full Time
Skills Needed
Grounds Maintenance, Landscaping, Facilities Management, Team Leadership, Resource Coordination, Contractor Management, Problem Solving, Workplace Health And Safety, Utility Infrastructure Maintenance, Operational Planning
Specialization
Requires previous experience in grounds or property maintenance with demonstrated leadership or supervisory skills. A trade qualification and a current driver's licence are highly regarded.
Experience Required
Minimum 2 year(s)
Program Lead, Governance and Enablement at Australian Financial Complaints Authority
Sydney, New South Wales, Australia - Full Time
Skills Needed
Program Governance, Scaled Agile, Lean Delivery, Pi Planning, Portfolio Management, Raid Management, Vendor Management, Stakeholder Engagement, Budget Alignment, Technology Delivery Oversight, Risk Management, Executive Reporting
Specialization
Requires proven experience leading large-scale complex programs in regulated environments with deep expertise in scaled agile and lean delivery. Must possess strong stakeholder influencing skills and the ability to provide technology delivery oversight.
Experience Required
Minimum 10 year(s)
Crew - New Restaurant Opening Nedlands! at Guzman y Gomez
Nedlands, Western Australia, Australia - Full Time
Skills Needed
Customer Service, Food Preparation, Teamwork, Order Taking, Food Safety, Quality Control, Multitasking, Time Management
Specialization
No specific formal qualifications are listed, but candidates should be versatile team players with high energy. Ability to follow food safety standards and a willingness to undergo training is required.
Complaints and Investigations Specialist at Australian Financial Complaints Authority
Melbourne, Victoria, Australia - Full Time
Skills Needed
Complaints Handling, Investigations, Dispute Resolution, Jurisdictional Assessment, Critical Thinking, Stakeholder Engagement, Case Management, Procedural Fairness, Analytical Skills, Time Management, Professional Communication, Triage
Specialization
Requires strong experience in complaints handling, investigations, or dispute resolution with a proven ability to operate independently. Candidates must possess excellent analytical skills and the ability to produce well-reasoned written outcomes in plain English.
Experience Required
Minimum 2 year(s)
Team Leader Maintenance and Presentation at Hume City Council
Melbourne, Victoria, Australia - Full Time
Skills Needed
Team Leadership, Facility Operations, Contractor Management, Risk Assessment, Performance Management, Rostering, Stakeholder Engagement, Compliance Auditing, Emergency Response Planning, Budgeting, Public Health And Safety, Building Maintenance
Specialization
Requires tertiary qualifications in sport and recreational management or equivalent experience in facility operations. Must hold current First Aid, CPR, Working with Children Check, and a valid Driver's License.
Experience Required
Minimum 5 year(s)
Casual Merchandiser - Training Provided at CGLRS
Gold Coast City, Queensland, Australia - Full Time
Skills Needed
Merchandising, Planograms, Point Of Sale Set Up, Pricing And Ticketing, Communication Skills, Attention To Detail, Problem Solving, Physical Stamina, Smart Device Proficiency
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should possess strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
Melbourne, Victoria, Australia - Full Time
Skills Needed
Merchandising, Communication Skills, Attention To Detail, Problem Solving, Physical Stamina, Driving, Smart Device Proficiency, Relationship Building
Specialization
Requires a valid driver's license, reliable vehicle, and the ability to lift up to 15kg. Candidates should have strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
Newcastle-Maitland, New South Wales, Australia - Full Time
Skills Needed
Communication Skills, Attention To Detail, Problem Solving, Physical Stamina, Driving, Digital Literacy, Merchandising, Relationship Building
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should possess strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Casual Merchandiser - Training Provided at CGLRS
Gold Coast City, Queensland, Australia - Full Time
Skills Needed
Communication Skills, Attention To Detail, Problem Solving, Physical Lifting, Driving, Smart Device Proficiency, Merchandising, Relationship Building
Specialization
Requires a valid driver's license, a reliable vehicle, and the ability to lift up to 15kg. Candidates should possess strong communication skills and confidence using smart devices, with previous merchandising experience preferred but not mandatory.
Quality Specialist - Lab and Sanitation at Bega Group
Melbourne, Victoria, Australia - Full Time
Skills Needed
Food Safety, Quality Assurance, Laboratory Management, Compliance Monitoring, Haccp, Gmp, Glp, Brc Standards, Root Cause Analysis, Equipment Calibration, Continuous Improvement, Relationship Building
Specialization
Requires experience in food safety, quality, or laboratory environments within the Dairy or FMCG manufacturing sector. Must be familiar with compliance standards such as HACCP, GMP, GLP, and BRC.
Experience Required
Minimum 2 year(s)
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